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about Precision Garage Door in:
Alpharetta, GA
Precision Garage Door of Atlantahas received 690 reviews, averaging 4.92 Stars:
Alpharetta, GA
We have a great team of service technicians and it is always good to hear someone say their expectations were exceeded! Thank you for your business and for taking time to share your "Precision" experience.
Alpharetta, GA
Based on my neighbors good experience with Precision I had them give me a quote to replace both garage doors. Quote answered all my questions even before they were asked. Garage doors were installed on time and in a very professional matter. Clean up was outstanding as are the doors. Andrew W. Vendal
- Andrew Vendal
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Alpharetta, GA
We had a great experience with Precision. Within 24 hours of the springs on our door breaking, our issues were totally repaired. The staff were prompt, courteous, and helpful. They explained everything precisely, and gave us multiple options for our repair job. Would recommend Precision to anyone.
- Kelli L.
Thank you!
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Alpharetta, GA
Excellent job ! Funny Technician !
- Sam Ghose
Thank you!
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Alpharetta, GA
Joe was the tech who came out to look at my system. He was on time, professional...did the work as needed. He offered suggestions and was very helpful. I would highly recommend. Great service and company.
- Gary Cooper
Thank you for choosing Precision to care for your garage door service needs and for the recommendation!
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Alpharetta, GA
Shaun was great. Arrived on time, quickly identified the issue and fixed it for a fair price. Thanks.
- Lisa Farr
Thank you! We appreciate your business!
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Service Technicians: Shaun Sewell - Senior Technician
Alpharetta, GA
Garage door opener stopped working. Precision was able to replace with a new opener and had it installed in an hour. Great service as always, no attempts to upsell but honest about what need to be done to keep everything working at its best. Always a pleasure to work with.
- Marc Tyler
Thank you-we appreciate your business.
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Service Technicians: Shaun Sewell - Senior Technician
Alpharetta, GA
Sean was just awesome. Friendly, respectful, neat. He explained everything to me and gave me options.. I will definitely use Precision door on my next home. Next week. Lol I didn’t see the option I used below so I chose one of them.
- Brigett Florentine
Thank you! We look forward to hearing from you when you need us at your next home!
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Service Technicians: Shaun Sewell - Senior Technician
Alpharetta, GA
Had both my garage door and belt drive opener installed. Estimation, appointment and installation were done in a timely and professional manner, as I was explained. Smooth install and cleanup, reinforcing that the employees knew what they were doing!! After the work, there was no sign of work except that I had a new door that was silent, which my family is very happy about!! Thanks Precision Garage Doors
- Kumar Mohan
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Installers: Rick Dowdin - Install Manager
Alpharetta, GA
We knew we had an issue with the garage door when I saw some rust on the spring. Hoped it was just in need of some oil and a tune up and we wanted a new battery for the power failure feature. Shaun was right on time and did a total check. Turns out that the original garage door opener system that was installed in our townhouse in Academy Park included a spring that was not rated correctly for the weight of a double garage door. This was causing a great deal of stress on the entire system, including the expensive opener that we had bought 5 years ago. Shaun explained the issues he found and what he could do to remediate them. No hard sell. Just options and costs. We chose to do everything he recommended and the end result is terrific. It is even quieter than before (a Liftmaster system is hugely quieter than the builder grade one that we replaced a few years ago) and now is so well counterbalanced that we can lift the double door with fingers, if ever we need to do so. The system runs much more smoothly and sounds better. I do my homework before hiring any contractor. These guys are highly reviewed and do have a super BBB rating. We are very happy we found them and are going to post them as a trusted contractor on the Academy Park website. Thanks Shaun!
- Douglas Jerrold
Thank you for allowing us the opportunity to take care of your garage door service needs. We certainly appreciate the review and the posting of our company to your community website!
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Service Technicians: Shaun Sewell - Senior Technician
Alpharetta, GA
As usual, Precision and their outstanding tech came through! On time, excellent service, and gave me good advice on how to save $$$. First class and only one to use!!
- Carl Winn
Thank you!!!
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Alpharetta, GA
They responded very quickly to my needs and the costs was very reasonable. Excellent service ... I highly recommend them !
- Dan Stephens
Thank you for choosing Precision and for the recommendation!
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Alpharetta, GA
Remote access via my and my wife's cell phones was not working due to a new router. Service took about 1 and 1/2 hrs to complete. The person doing the work was very patient and had to try several different approaches and ultimately had to install a new device to complete the process. My only issue was with the cost! Over $200 just because we installed a new router. Additionally, my concern is will this happen again should we change routers in the future? Again, the service person tried several approaches and stuck with it until it was working.
- Ron Hutchison
Thank you for your review. We're glad his persistence paid off. In the future. In the future, if you need to purchase a new router, what he installed will not need to be replaced. Please call us if this is not the case, we will be happy to look into the issue.
Alpharetta, GA
5 Stars. Your service technician David was prompt, listened to my needs, gave me 3 options and performed the repair I chose at that time. David did not high pressure sell me on upgrades because I am selling my house. He understood my needs and provided me with options to meet my needs. I would highly recommend Precision and David. He is an excellent representative for your company.
- Tom Rusco
Thank you so much! We appreciate your business and the review!
Alpharetta, GA
Great service, quick and painless. The tech that came to the house called ahead of time, arrived on time, was very friendly and helpful. next time I need my garage serviced, this is the only company I will call.
- Marc Tyler
Thank you! We appreciate your business!
Alpharetta, GA
Albert did an outstanding job on the repairs for our garage door. He is knowledgeable in all facets of the garage door mechanics. He is an asset to your company. Everyone at Precision Door is a pleasure to deal with... from the moment you call the office to the arrival of the repairman. Thank you for a job well done!
- Linda F.
Alpharetta, GA
What can I say - an exceptional experience! We had our garage door tuned up - so much quieter now! Sean is punctual, courteous, helpful, professional, and knowledgeable. We're a repeat Precision customer, and will be for years to come. Reasonable rates, too!
- Steve Brownstein
Thank you! We value your business and appreciate the review! Enjoy the "quiet"!
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Alpharetta, GA
In July we had a silencer put on our garage door which has helped tremendously with the noise. You all did a great job. Last week our door was not closing properly. I called and you all had someone there that afternoon and it was fixed in 10 minutes. Thank you again for the excellent service!
- Jeanine Bryant
Thank you!
Alpharetta, GA
We are very happy with our new garage door openers; they are very quiet and we love all their features. Joe Simon did an excellent job. Thank you.
- Adele Reedy
Thank you for sharing your "Precision" experience!
Product:
Alpharetta, GA
Shaun a technician explained that our garage door opener was very old and the transmission inside the box was the problem. He said they didn't make them any longer so the choice was to replace it for $400. Then he remembered he might have one in his truck. This could save us because it was only $200. but only if he had this part that was not manufactured anymore for years. Lo and behold he had the part. He was able to quote instantly any part needed. amazing!!! He replaced the part and a few other items and left. A very friendly fellow. After he left my wife brought over the part he replaced 'the transmission' in a plastic bag. Since I am trusting and the reviews are so strong I just said ok. But my wife found the part, it is called a socket type for 19$ online. WOW! We trustingly let this company basically con us. I wonder how many times this has occurred to others who gave good reviews only to be cheated. Two calls to management have gone unanswered.
- Tony E.
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Service Technicians: Shaun Sewell - Senior Technician
Alpharetta, GA
We have had two perfect experiences so far with Precision Overhead Door and Sean Scheiern specifically. The service is exactly how you hope it would go in your mind: great communication, Sean listened to what we needed, made a great suggestion and plan, and completed the work in a very timely manner. We also felt like the price was fair for the amount of product and services we received. I can't recommend Sean and Precision enough!
- Darin & megan Koff
Thank you for choosing Precision, for your "rave" review and for taking time to share your experience for others to read. We appreciate your business and your recommendation!
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Alpharetta, GA
The tech not only efficiently and quickly resolved my garage door problem, but without asking he noted our doors were noisy, and showed me where to lubricate each roller to make the silent like new again. Very happy camper here.
- Curt Renshaw
That's great! Thank you for choosing Precision!
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Alpharetta, GA
Kay was very prompt with replying to all our questions. The install team was nice and professional.
- Rachel Cox
Thank you for your business and for sharing your experience!
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Alpharetta, GA
5 stars absolutely. Thanks to Jericho our warranty is in tack and he quickly and efficiently replaced our key pad
- Judith Dipasquale
Very good! Thank you for the review!
Alpharetta, GA
Excellent customer service,Great installation, I couldn’t be more pleased with my New doors .Highly recommended
- Mitchell Simon
Thank you for the recommendation!
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Alpharetta, GA
What unbelievable service! Professionalism,thoroughness and all for an amazing value. Shaun, the lead tech, was knowledgeable and friendly. Five stars aren’t enough.
- Richie Shapiro
Wow! Thank you for the review and thank you for calling Precision!
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Service Technicians: Shaun Sewell - Senior Technician
Alpharetta, GA
My experience with Precision was outstanding from the initial call to make an appointment to the completion of the installation of a new opener. The Technician was Michael Otteson, who was very professional and most informative with explaining in detail what procedures needed to be done to fix my problem. Michael did an excellent job, and I am glad that I contacted Precision to handle the job. I can definitely recommend Precision to anyone needing garage door service. A +
- John Torre
Thank you for sharing your "Precision" experience with others!
Product:
Alpharetta, GA
It was an absolute pleasure doing business with Precision Garage Door! Professional and courteous from start to finish.
- Thomas Seitz
Thank you for your business and for posting your review!
Alpharetta, GA
Great company! Always on time and a fair price. Thanks for fixing my door!
- Mike Auger
Thank you for choosing Precision!
Alpharetta, GA
To: Tim, Owner of Precision Garage Door of Atlanta From: Jennifer Lee (Work order#4157903 Invoice O2838413 5/17/2018) Hi Tim, As invited to write a comment per your email, I would like to give Precision Door a chance to correct the pricing mistake on my invoice before I appeal to the credit card company. I called Precision Door to get an estimate for a garage door spring replacement for one of my rental properties in Alpharetta. I received a quote between $70 and $180 (material and labor) before placing the work order. When the technician got there, he said that spring is of a different system that will take longer time to replace, so he will charge us $650 which is almost $500 more than the quote. I refused the work, and immediately he said he can call his manager to reduce the price. Eventually I was charged $300 plus tax for the spring which only took him less than an hour to replace. After he left, my tenant called and said the garage door remote control doesn't work. I had to call Precision Door and asked Sean the manager to call back to re-program it to complete the work. I am writing to request a refund of $120 ($300 minus the maximum of the original quote $180). I felt it was a rip-off. Do you think I will trust your technician to work on my other rental properties again? No unless you adjust the fee and make this business transaction right! Sincerely,
- Jennifer Lee
Since the review was written we have responded to the issues brought forth regarding the pricing,etc. and communicated with the customer. It is our understanding that the customer now realizes what the situation was and are pleased with the outcome. For clarification; the original quote was given based on the assumption that it was simply a broken spring only, however when the technician arrived and was able to see the situation in person, it was discovered that it was the entire "spring system", not just an individual spring. We did provide a discount on the parts provided, and the remote control issue was remedied as well. We appreciate your business and value each customer. Thank you for choosing Precision!
Product:
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Outstanding servicing experience with Jeremiah. He went above and beyond any expectations I had. Totally professional and customer service-driven.
- Thomas Seitz