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Read what people are saying
about Precision Garage Door in:

Douglasville Area, GA

Precision Garage Door of Atlanta
has received 147 reviews, averaging 4.97 Stars:
Review:

Chasen Pike was great to during the work I needed. He was through in explaining the issues and he identified them to me. He also educated me on garage doors and what the parts on them do that needed replacing. He also explained why the issue happened. Once I told him the age of the garage, he looked for other things and told me the lifespan of those parts. He gave me three options with estimate to choose from for the repair. I chose option 3 an he replaced the motor, rollers, cables and safety sensors. Two remote controls with batteries come with the plan. Once I decided he completed the work and demonstrated everything to me and allow me to test everything in real life situations. I am very satisfied with Chasen's kindness and professionalism. I will request Chasen as my technician if I need additional work on my garage. I give Chasen a 5. Phae Snow
Phae Snow
A Response from: Tim

Phae, Thank you for your review and for choosing Precision to service your garage door needs. We hope you don't need us again for quite some time, but if you do, we will be there for you. Again, "Thank you!"

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

I was out of town when my garage door quit working. My wife called to say the door wouldn't go up. When I got home, I found that the door was extremely heavy, indicating a broken spring. I knew I needed a professional so I looked up several garage door companies in the area. Precision's estimate was on par with the other companies, but I knew their name from their TV ads. My experience with Precision began with great customer service on the phone. The representative was polite and professional, listened to my needs and presented me with relative options. I was impressed that I was able to get on the schedule for the following day. I was told the name of the technician who would be coming to my home was Brandon and that I could look at his profile on their website. I read his reviews and was confident with who was coming to my house. Brandon called the morning of our appointment to let me know he was a little behind schedule, but was on his way. I believe he showed up only 15 minutes late. He was friendly and professional, and extremely knowledgeable. He confirmed immediately that the spring was broken and explained the system to me. Unfortunately, the door spring system the builder installed was builder-grade and sold as an economic package. I had been quoted a price over the phone to replace one or two springs. However, because of the system installed, I had to replace the entire system, not just the springs. The total replacement was much more expensive than simply replacing springs. Thanks to Brandon, however, I completely understood the necessity to do so. Brandon thoroughly detailed the options to me, made some suggestions and ultimately helped make my decision easy. My experience with Precision Overhead Garage Door Service was exceptional from beginning to end. I would highly recommend them to anyone who was in need of any service related to their garage door.
Bob Arnold
A Response from: Tim

We thank you for taking time to detail your "Precision" experience from start to finish and we also thank you for choosing Precision to address your garage door needs. Your recommendation to others is, of course, greatly appreciated. Enjoy the new system!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Dustin, my repairman, was prompt, courteous, cheerful, knowledgeable and helpful while replacing my broken garage door spring. I wish all repairmen were as professional as Dustin. Thank you Dustin, you deserve a raise and a promotion
Mark Parker
A Response from: Tim

Thank you for the review! It's always great to hear customers complimenting our technicians. They work hard and have spent a lot of time training and gaining industry knowledge and know-how. We certainly appreciate your business as well as the professionalism of our technicians, like Dustin.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Had to get my garage repaired. I thought the price was a little high but I will have to say they were very professional, very nice and got the job done in little time. i will use them again and recommend to others.
Peggy Bone
A Response from: Tim

We invest time and energy to assist our technicians in becoming professionals in their field of work in order to provide our customers with great service. Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Review:

We received excellent service!! The technician was very knowledgeable and provided answers to all of our questions. We would definitely recommend Precision Doors to all of our family and friends.
Anthony and Alesha Hales
A Response from: Tim

Thank you! We appreciate your business and recommendation!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Brandon, was great and gave excellent service.
Cedric Harrington
A Response from: Tim

Very good! Thank you!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Our spring broke on the garage door late on Sunday night. Was able to make an appointment and have a technician out the very next morning. Jeremy was fantastic with explaining things to my wife so she could relay the information to me at work. Although we hope to not have to use Precision Door Atlanta it’s nice to know that there is a reliable and fair place that I can call if we do need to use them again.
Robert and Sarah Lancaster
A Response from: Tim

Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Quick response to my needs. Very knowledgeable technician. Good friendly customer service.
Donnie Nunley
A Response from: Tim

Excellent - Thank you for your business and for posting your review!

Service Provided:
Garage Door Repair
Review:

Thank you so much for programming our keypad and openers on our home we just purchased. You have just made our lives easier and eliminated one form of stress. Chasen was very nice, professional and extremely helpful. Precision Garage Door will be the only garage door company that we call for all future repairs. Thanks again!
Angela Cummings
A Response from: Tim

Thank you! We appreciate your business!

Service Provided:
Garage Door Opener Repair
Review:

excellent service. Jason was friendly and efficient.
Cecil Goyette
A Response from: Tim

Thanks!

Service Provided:
Broken Garage Door Spring Repair
Review:

I needed the torsion spring replaced on our garage, and did some internet research and saw the Precision Garage website. I saw the acknowledgements, read the reviews, and gave a call. My appointment was the very next day, and the positive response from others is what I experienced. Jeremiah was the technician that made the repairs, no pressure sales or any gimmick for more money. I appreciate the exemplary service.
Gary Johnson
A Response from: Tim

Thank you - we appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was very pleased with the guy u sent out, very professional. I can understand why your company is rated so high, that being you have excellent employees like the one that came to my house. I was very pleased & will definitely recommend your company to my friends & neighbors
Milton Burdette
A Response from: Tim

Thank you so much! We certainly appreciate your business and your recommendation!

Service Provided:
Garage Door Repair
Review:

Dustin was awesome, He called to let me know that he was on the way, got right to work, once he gave a break down of the repairs need. The price was more than fair, and he did a great job. By the time he was finished I felt like more like I had a visit from an old friend, rather than a service technician. I have found my go to business for garage door needs!
Glenn Davis
A Response from: Tim

Thank you for choosing Precision and for taking time to post your review! We appreciate your business very much.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Excellent tech. He explained everything, was neat and efficient.
Mildred Hornblower
A Response from: Tim

Thank you for taking time to post your review - your business is greatly appreciated!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Needed new springs for for our 25 yr old wooden garage doors. Technician was very efficient and called us to let us know he was on the way. Was equipped and stocked to handle converting system to torsion conversion system from old stretched out springs. Replaced all old rollers also. Doors are so quiet now and close and open perfectly. Good Job.
Jordan Setchen
A Response from: Tim

We hope you enjoy the new "quiet" door operation! Thank you for taking time to post your review and for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Review:

I will start by saying the tech, Chasen was phenomenal! Very professional and walked me through the process of how the pricing worked. I specifically chose Precision because of the great scores online. My garage door came off the hinges and the railings were bent. Chasen was able to repair my door by adding two new springs and fixing the bent railings. He even gave my existing door a good lube down and tune up after completion. Overall, this was a great experience I will definitely choose to use Precision again. I just hope it is not in the near future! ????
Scott Mclean
A Response from: Tim

Thank you for the review!

Service Provided:
Garage Door Repair
Review:

The website has great reviews and customers can contact the business 24 hours a day.
Donna Williams
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent customer service and work. Highly recommend!
Miachael Andersen
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

We had a spring break and couldn't get the garage door up at all. We were very grateful for the work they did. I think what impressed us the most was the previous contractor didn't do the work properly (cheaper) and Precision was specific that they want to do a good job. We appreciated that..
William Sukoloski
A Response from: Tim

Thank you for taking time to post your review - we appreciate you sharing your experience!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Technicians are qualified and know how to deal with customers.
Mary Hunter
Service Provided:
Garage Door Opener Repair
Review:

This is the best customer service I’ve received in a very long time. Ed my service tech took the time to listen to my concerns and immediately stated “I will take care of you” his comment melted my heart because I’ve had such a tough month thus far. When he arrived he had the biggest smile on his face and he made me laugh. There is so much I can say about Ed, please know that you have one awesome man on your team.
Amanda Hatchett
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The technician was very professional and thorough. He had a good command of what the issue was and was able to fix it with no problem.
Debra McCoy
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Dustin was very professional, and went over and above my expectations to ensure everything worked well and that we were satisfied. We are definitely return customers. Will highly recommend your company to others.
Carl and mary Durant
Service Provided:
Garage Door Opener Repair
Review:

The technician explained why I was having some difficulties, fixed the problem, performed some maintenance and showed me what to do in the future. Very thorough!
Charlotte Grenier
Service Provided:
Garage Door Repair
Review:

Awesome Job! Same day service. Thorough explanation of work. Fast Quality Work.
Kiara Smith
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very nice and courteous. Early and on a Sunday. Impressed with the Service I received
Robert Gregory
Service Provided:
Garage Door Repair
Review:

Thanks for fast quality service and being dependable
Trisha & Randy Goins
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Tim, Our 17 year old garage door broke on a Friday afternoon. The problem was obvious, one of the torsion springs was broken. Unfortunately the door was stuck, down, fully closed, and could not be opened manually. We found you with good reviews on Angie's List. When I called I fully expected to be scheduled for some time the following week. A very pleasant lady answered my call. After exchanging a few pleasantries about how each of our day's were going she surprising scheduled my repair for the following day, a Saturday morning. She advised me that your technician would call me about a half an hour before his arrival. About 8:10AM Saturday morning your technician, Chason, called to say he was on his way. When he arrived he greeted us cheerfully with a smile and a handshake. I asked him specifically, "are you in a good mood?" to which he responded immediately, "Yes, I am!" You see, it was raining, the garage door was stuck down, and our garage was a cluttered mess. Because of that we were unable to clear any space, in advance, for him to do his work. He got the door up, assisted me in clearing minimal work space, and got the door up. He advised me that he was going to do an inspection and write up a proposal. He showed us the worn parts to our garage door, less the broken spring, and explained why he thought the spring had broken and which parts he recommended should be replaced. Everything he told me make logical sense to me. Chason presented us with three or four repair option packages. We chose a repair option the replaced all the worn parts that he had identified and nothing more. He immediately went to work making the repairs and then showed us how to annually lubricate the new parts requiring lubrication. Anyway, I could go on and on, but I won't. To sum it up, from the time I called, until Chason left, it was a very pleasant professional experience. I hope that all of your employees are like the lady I spoke with and Chason, because we WILL RECOMMEND Precision Door Service to friends in need! Thank you!
Wayne Jones
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

James did an excellent job installing my new Liftmaster motor and explaining all of the features. He went above and beyond the typical install by going the extra mile to ensure the unit was properly secure to reduce vibration and hid all the wires that were exposed on the current unit. He was very professional and polite! I will definitely be recommending James to come back out when my other door needs replacing! Thank you for the quick and great service! Give this man a bonus!
Eric Bishop
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Great Work, on time. Technician very friendly and knowledgeable.
Pete Kracala
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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