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Read what people are saying
about Precision Garage Door in:

Decatur, GA

Precision Garage Door of Atlanta
has received 139 reviews, averaging 4.97 Stars:
Review:

I chose Precision because of the BBB rating and Trust Dale. Technician was very friendly and knowledgeable. He did an excellent job.
Cheryl Robinson
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I have used Precision in the past but was not pleased with this service on my repair on 10/17/18. First of all the repairman overcharged me for the parts, replaced 4 hinges billed me for 5. Misrepresented your "Fall Free Service for any Repair". My complaint for this issue was escalated to a Manager,Alison, who did not see a bill deal n all that had transpired just for an over billing $25 and that her repairman Tom, had made an honest mistake. Bad customer service and a very bad experience. Will not use again!!!!
Martha Greene
A Response from: Tim

We thoroughly reviewed the situation and spoke with the technician, who has just recently started working with our company, however, has years of experience in the industry. We accept responsibility in that he was not brought up to speed on the brand new "Fall" promotion of waiving the service call fee with any repair. The technician did replace five hinges, and intended to only charge you for four. He had to enter 5 hinges into the system in order to account for his stock on his truck, but honestly forgot to change the pricing total to reflect 4 hinges instead of 5. This was not an intentional act, but simply human error. Our company strives for 100% customer satisfaction which is reflected in over 5000 Positive "5 Star" reviews. We have refunded your entire service call charge, and hope you find this a satisfactory outcome.

Service Provided:
Garage Door Repair
Review:

It was a pleasurable experience having Billie Joe Peterson from Precision Garage Door Atlanta come to my home and make repairs to my old garage door. He was professional and very knowledgably. Billie Joe explained the repairs needed to be done and cost associated with the repairs before he began. I would strongly recommend Precision Garage Door Atlanta to my neighbors or anyone who need a reliable Company.
Nancy James
A Response from: Tim

Thank you - we appreciate your business and the recommendation!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

We were certainly pleased with the professional service provided by our technician, Roy. He arrived promptly, listened to our problems and was very courteous and knowledgeable in his replies to our questions and concerns. He worked efficiently in installing a new garage door opener and made sure we knew how everything worked before leaving. I had thought of calling another company originally, but I am so glad I chose Precision instead. I would not hesitate to recommend them to anyone. And I would say again that Roy did a wonderful job for us. Many thanks for making this a pleasant experience for us!
Sandra Dickerson
A Response from: Tim

Thank you for choosing Precision and thank you for the recommendation!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

I purchased a new motor. The service was very good. The technician was very knowledgeable and professional. Did not see motor in purchase a new product.
Shirley Walker
A Response from: Tim

Thank you for choosing Precision - we appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I recently had a new garage door installed and the technician, Tyler, was very professional and knowledgeable. He left the garage in tip-top shape after the installation. He explained to me everything I needed to know in regards to my new door. I love how much quieter this door is compared to my previous garage door. I would recommend Precision to anyone in need of a garage door.
Trisha Pate-lee
A Response from: Tim

Thank you for sharing and for the recommendation! Enjoy you new garage door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Good SERVICE
Ezria Hughing
A Response from: Tim

Thank you for sharing!

Service Provided:
Garage Door Repair
Review:

The service guy was very knowledgeable,courteous and professional.I called them to do Maintanance and adjust the closing softly. Very happy. Rating is 5
Bob Rao
A Response from: Tim

Very good! Thank you for choosing Precision and for posting your review!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Service provider was on time and very polite.
Zerah Gorham
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install
Review:

Excellent service. Your technician was knowledgeable, fast and efficient. Will use again. Thank you!!
Carolyn and carl Bramwell
A Response from: Tim

Thank you for your business and for taking time to share your review!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

The service was outstanding. Ryan called and checked with me prior to arriving. Once here he explained everything step by step. He also gave me recommendations on what to do going forward. I would defiantly recommend this company to anyone who ask going forward.
Kyante Gadson
A Response from: Tim

Thank you for choosing Precision and for the recommendation!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I love my new door. I am completely satisfied. The salesperson Kay was the best. The young man who installed the door was very professional and edficient. I would have given 5 stars but the appoinmemt maker failed to explain the arrival time to me. She apologized but it caused a glitch in my day. Overall I would definitely recommend the compnay to my friends and family.
Angela Turner
A Response from: Tim

Thank you Angela for sharing your review. We apologize for the issue with the appointment time explanation. Thank you for the recommendation to friends and family!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I was satisfied with the technician that serviced my garage door. He installed new springs, cable, etc. He was very professional and attentive. I would give a 5 star for what was done today.
Jerry Wells
A Response from: Tim

Thank you for choosing Precision and for sharing your experience!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We were so pleased with our garage door installation with Precision Door Service. As a mom to 3 young kids, I value having trustworthy people in our home. Not only did our installer, Jeff, make sure the job was done to perfection, but he went out of his way to demonstrate exemplary customer service. Thank you, Precision! And thank you, Jeff!
Carolyn Baggett
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I got three estimates from the top Garage Door companies and yours was the best. Sales person was lovely, scheduling was easy and on the day of the install, everything went right. I hope that Precision will stand behind their product and not charge me to come out to fix something. Hopefully, I won't need to test that.
EK
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Mike was my technician. He was very professional, thorough, and courteous.
Roslyn Williams
A Response from: Tim

Thank you for sharing your review and for choosing Precision!

Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
Review:

Technician called to see if he could come early which was terrific. Explained everything that needed to be done. Presented several options for level of service and quotes. Josh, the technician, was professional and personable. Job was completed in less than two hours. He explained all work completed, taking me through a visual check of everything he did. Pleased with the service and would recommend to others.
Lucinda Davis
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Reached out to Precision Door to address the sprocket that broke off and I probably needed a new garage door opener. The technician that came out was Chase Dasilva, and he clearly explained the different options. Since their service vehicles seem to be well stocked, he could replace the garage door openers and springs on both garage doors immediately. Chase provided an accurate cost estimate, and projected installation time. He was very professional.
Marc
A Response from: Tim

We are so appreciative of your detailed review and pleased that you are a happy customer. Thank you!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Dave was very prompt and was courteous, worked quickly but diligently to get to the problem.
Cleasie Hickson
Service Provided:
Garage Door Opener Repair
Review:

Very professional service. I would highly recommend it.
Joel Brene
Service Provided:
Garage Door Repair
Review:

the men was very professional gave good advice and the price was right yes i would refer people to them
Linda Robinson
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

I used your company before and was very satisfied as I was again satisfied today. The employee fixed my problem with the door and told me how to fix it if it happened again. He also sprayed the parts of t he runners that continued to sound like they needed some oil.. He also told me what kind of spray to get and how often to use it. I was completely satisfied with his visit.
Sondra Epstein
Service Provided:
Garage Door Opener Repair
Review:

Super professional estimator (Larry) and very thorough. I have an older garage which will require slight modification - but it didn't scare off precision!
Bryan Gartman
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Chase is a great installer/technician. He has great customer service skills and is a pleasure to work with. I would highly recommend him and Precision to my network of contacts. Jerry
Jerry Wells
Service Provided:
Garage Door Opener Install
Review:

Chase was awesome! Professional, friendly, and got it installed quickly!! And he walked me through getting the app setup. Thank you Chase!
Jeff Burnett
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I am very pleased with the ordering of my new garage doors. Chasen is a true gentleman, very polite and honest. Chasen made the procedure very easy and fulfilling. I am glad I finally call the phone number that has been pinned to the pantry door for years. Thank you, Chasen and Precision Garage Door Reaetta Wade Dunlap
Reaetta Dunlap
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

the technician was very informative, helpful, on time and very good. He explained everything that he would be doing.
Linda Kennedy
Service Provided:
Garage Door Opener Repair
Review:

Quite impressive. Chase arrived 30mins of calling me and was able to complete the work within a two hour time frame of installing a new garage door opener. He was professional and courteous, and did a fantastic job for a reasonable price. Definitely worth a 5 star rating. Also recommended battery pack and surge protector which I will definitely purchase at a later time.
Zelda Richmond
Service Provided:
Garage Door Opener Install
Product:
Rollers
Review:

Excellent service thank you
Stephanie Johnson
Service Provided:
Garage Door Repair
Review:

Quite impressive. Chase arrived for an estimate within two hours of me calling and was able to complete the work on my garage door the same day. He was professional and courteous, and did a fantastic job for a reasonable price. Definitely worth a 5 star rating.
Daniel Creasy
Service Provided:
Garage Door Repair
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