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Thomas Botts's Bio:
My name is Thomas Botts and I have been in the customer service industry since my first ever job at 16. My goal is to always provide our customers with the utmost service and experience that they will ever have. I’m an avid outdoors person, whether it’s off-roading, hunting, fishing or mountain biking. I have lived in the greater Atlanta area all my life and attended Georgia Gwinnett College and played baseball there. It’s been a pleasure helping you.
Great job and Thomas was really nice. Very informative and pleasant.
- Christine Cloud
Thomas was knowledgeable, courteous, and very thorough. I would definitely use Precision again. Ask for Thomas.
- Connie Teaver
Your technician was very pleasant very sweet and I appreciate his work. Thomas Botts God Bless. It’s was a pleasure!
- Sandra Hughes
Thomas did great work and clearly explained the problem and options available.
- Joe Stecik
Thomas was very customer focused and explained what he was doing and answered my questions. He was on time, efficient, courteous, and informative. I will definitely be using Precision for future garage door issues.
- Aldith Bell
Our technician Thomas did a good job installing our new garage door opener. But for the money we spent I think he should have set up the program for running the opener from your phone. He told us that he would have to charge a set up fee if he did it. He even mentioned that he’s done so many of them it was easy for him. A little ridiculous when your spending over $1600
- Michael Nickerson
Same day service. Outstanding technician, Thomas. Guided us through the options and solved our problems in near term and long term. Well done!
- John Semley
Thomas was very thorough, well mannered, a people person, approachable, HANDSOME, and all around FREAKING AWESOME!!! I would definitely use Precision again, hopefully Thomas can be the one to assist. Thomas keep up the good work!! It definitely shows me that you love what you do.
- Carnella Cerqueira
the work by Thomas Botts, was completely satisfactory’ He checked to get my concerns,reviewed. The situation, and gave me a cost for the work. After completing the work, reviewed the completed work. Precision was chosen using Trust Dale.
- Jesse Griffin
Great customer service. Arrived on time and fixed the issue.
- Karen Fretz
The technician Thomas Bott was timely, friendly and very patient as well as knowledgeable. He took the time to give 3 options and answered all my questions until I understood clearly what needed to be done. He left the decision solely up to me with not an ounce of pressure. This company is one of the best with their Integrity and ethics. From my first phone call to the completion of the job they were pleasant and fast to respond. I will definitely recommend them. Keep employees like Thomas and the nice young lady who scheduled and you should continue in business for as long as you like.
- Victoria Saxon
Thomas was outstanding, on time and very detailed. I appreciated the timeliness of the appointment and the quality of the work. I would highly recommend. Jeff Scott
- Jeff Scott
Great quick service. Thomas was very helpful and explained all the options I had.
- Ricky Munoz
Excellent service. Knowledgeable, good communication, on time, explained all work in detail.
- L Linclon
Quick response. Came out on a Sunday. Friendly service and gave 3 options for repairs.
- Cathy Sullivan
Super quick and great service Made sure we understood every thing and repaired our door quickly
- Linda Wick
We were so pleased that the technician easily and professionally diagnosed our garage door problem! He was so pleasant and he repaired and serviced the opener quickly.
- Stephanie Brand
Amount paid for the visit of the technician of 59 dollars did not meet my expectations. What had been requested for repair on the phone, the technician did not agree to do, which would be the exchange of the belt that closes the gate. I was provided with the information that we would have to change the entire instruction, which I did not agree with.
- Gladston Santos
Thank you for considering Precision for your garage door needs. We are sorry to see you are unhappy with the service provided. Customer satisfaction is very important to us and we never want our customers to receive anything but 5 star service. We appreciate you speaking with our service manager about your experience and we hope his explanation regarding your belt was satisfactory along with the refund provided. As he explained, the technician didn't refuse to only replace your belt. The fact that we couldn't provide a warranty on something that we know will continuously break because the springs also needed to be replaced, is the part you didn't agree with. We respect your decision to not do what was recommended with the springs and belt, but we hope you now understand why we couldn't provide the warranty. If you have further questions, please don't hesitate to call.
Making an appointment was quick and easy. They came on time and were very nice and professional. The repair on my garage led to it working better now than it had previously.
- Alayne Bertolino
The Tech that came out was very knowledgeable and pleasant. Explained everything and put it to me so I would understand. I am very pleased, and will definitely be calling when I upgrade. Thank you Cheryl Felder
- Cheryl Felder
Great job, technician was awesome!
- Joanne Peurach
I had to get one of my garage door lifts fixed. And right from booking the appointment to having someone come over was easy and efficient. Thomas Botts was the technician who came and not only did he explain what the issue was, he also provided options and recommendations. Never did he force what should be done and left the entire decision to me. What I really liked was that he was prepared to address any option and get it resolved right there and then, rather than having another appointment to come and address the issue. Thomas did a terrific job in getting the work done and spent enough time to ensure the job was done well and even provide all the post work information. The price was fair and quality of the work was great! Highly recommend this business and Thomas!
- Rohan Sule
Good service call, but few things you need to pay attemtion to, technician did not ask me how the position of the openers on my wall , i want them in what order? He chose it without asking me, and the second opener, glass shows some dirt inside of it , or some dots that i cannot remove. Thanks
- George Abdo
Very satisfied. Truly same day service on a long holiday weekend!! Thomas is a personable technician who gave me 3 options to fix my problem.....A business card I will keep. Thank you
- Stewart Roberts
Great technician!! Thorough, polite and excellent at his job. Will definitely use Precision again in tbd future.
- Melissa Clement
The technician was very knowledgeable of the source of the problem.
- Harriet Gilyard
The technician was very professional, knowledgeable and helpful.
- Brian Anderson
On time and professional
- Kenneth Osborne
Thomas was on time and did a terrific job!
- Gary Mcgurrin
They were very responsive from my initial call. I was about to get an appointment the next day. Thomas was awesome! He had amazing communication from start to finish. He let me know his arrival all the way to the end of the appointment of what to expect and what he was doing! He was super personable, would recommend anyone to this company!!!
- Jessica Crews
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