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Read what people are saying
about Precision Garage Door in:
Alpharetta, GA
Precision Garage Door of Atlantahas received 685 reviews, averaging 4.92 Stars:
Alpharetta, GA
Thank you for choosing us and for the incredible 5-star rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do! We appreciate you!
Service Provided:
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Service Technicians: Dustin Bourchier
Alpharetta, GA
Very nice gentleman came and fixed our sensors. David was his name.
- Nixon Nguyen
Alpharetta, GA
Love my new garage doors
- Cathy Law
Alpharetta, GA
Dustin did a great job! He was very professional and patient. He explained in detail what caused the problem and what he had to do to fix it. He completed the job quickly. I will definitely recommend Precision to people.
- Elizabeth Poteet
Service Provided:
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Service Technicians: Dustin Bourchier
Alpharetta, GA
Quick schedule - very prompt. Very professional, delightful and courteous. Very fast. Exceeded all expectations.
- Bruce Lady
We’re happy to hear that we fulfilled your expectations! It means so much to us that we were able to take good care of you.
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Service Technicians: Jeremy Bojkovsky
Alpharetta, GA
Aaron completed the job with precision and was extremely courteous and professional. He explained the issues in detail and walked me through step by step of how my garage doors would be repaired. I highly recommend this company!!
- Maria T.
We are delighted to know that his service was appreciated by you! We’re thankful for your support and your willingness to spread the word.
Alpharetta, GA
Aaron did a great job fixing our motor. Wasn’t a major problem but he fixed it quickly
- Lisa Battle
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
Alpharetta, GA
I have used your company for many many years. Your companies always done a very good job and very professional. The service continues. I will use your company over and over and over. Thanks for you.
- Vicky Pulliam
We strive to create great experiences for our customers, and your feedback makes it worth it!
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Service Technicians: Jeremy Bojkovsky
Alpharetta, GA
Immediate service, all work completed on initial call. Rebuilt 2 doors, new springs, rollers, cable repair, and track repair.
- Radonna Vollmer
Our customers come first, your complete satisfaction is always the goal! Thank you for sharing your experience!
Alpharetta, GA
Great installer arrived on time and diagnosed the problem quickly and made the repairs. Very professional.
- Joe Dumford
We strive to create great experiences for our customers, and your feedback makes it worth it!
Alpharetta, GA
I choose Precision for their prompt service, quality staff and results
- Paul Hammonds
We strive to create great experiences for our customers, and your feedback makes it worth it!
Alpharetta, GA
To me, there just isn’t another choice - they do exceptional work and stand behind it.
- Lisa Love
We strive to create great experiences for our customers, and your feedback makes it worth it!
Product:
Alpharetta, GA
Young man was very informative and pleasant. Service was exceptional !
- Colleen Holly
We pride ourselves on communication and professionalism. Thank you for your feedback!
Product:
Alpharetta, GA
Quick service, helpful, polite and job well done. Will use again.
- Bruce Lane
Thank you for the amazing review! We do our best to keep you and all of our customers happy!
Alpharetta, GA
Technician was great. On time and work was done in a jiffy.
- Alicia and david Harrington
Alpharetta, GA
A few years back our garage door came off track and the spring broke. We did some research and decided to give you guys a try. When your service technician came out he educated us as why it happened. He also provided the options to repair. We were really happy the repair. Our garage motor wore out after 25 years. We called your office made the appointment David showed up on time gave us 3 options and and price and explained in detail for each one. He went straight to work completed it tested it cleaned up. Your company will be called if we ever need you again. We will recommend you to everyone we can.
- Ed Langley
Thank you for taking a moment to share your experience with us! We are pleased to hear that you appreciated the service that was provided at your home. We strive to provide answers and service that fit your needs! We appreciate you!
Alpharetta, GA
POSITIVE ASPECTS: 1. Got connected with Prevision customer service immediately on phone & got appointment for next day 2. Technician (David Sweeney) visited within the given time bracket 3. Technician was knowledgeable & did a professional job within 45 minutes. NEGATIVE ASPECTS: 1. Technician didn’t know that my garage has warranty for parts for 7 years. This should have been in their system. I was lucky to find Precision 2018 (5 years old) invoice & show him that I have warranty for 7 years for parts & 2 year for labour. 2. Excessive cost of labour was charged - $591 ($738 - $99 for End Bearing Plates which I decided to change because of technician recommendation - $48 for taxes as told to me). 3. Was told Springs are free (as covered under warranty) & all is labour charges. However, the invoice include cost of two springs ($427). Was also charged for Maintenance ($89) & Tune up separately ($129). 4. Invoice correct total is $690, however, technician wrote $738 as Invoice total & charged me $738. 5. I was verbally told that $738 include tax, whereas the invoice show zero sales tax. Included in invoice total is a charge for F/S/E/D of $48.3. DETAILS: David Sweeney visited from Precision garage door. He did a nice job & did it smoothly & professionally all within 45 minutes. After assessing the problem (a spring got broken) he gave me two estimates for the work (depending on the extent of parts I want to change) - $588 & $810 (2 springs + 2 End bearing plates). However, when I told him that I had warranty for 10 years, he asked me if I had the original 2018 invoice. I luckily found it & showed him. He then deducted the cost of parts from the estimates & brought it down to 508 & 690 (from 588 & 810) respectively. When I asked why he reduced it by only $80, he said that the rest is all labor cost (for 588 estimate). The $690 estimate include two End bearing plates of $49 each). When I asked him why labor is so high, he responded that’s it’s a tough job. I chose his recommended estimate of $690 (which included 2 End bearing plates of $49 each) & ended up paying $738 (including taxes as per him - but not as per Invoice). I didn’t want to spend more time to shop around as one of my car was stuck inside the garage. Hence got it done & paid the exorbitant price!! The invoice I received in email show $378 for two springs, $49 for spring bracket, $98 for two End plate Bearing Plates, Tune up ($129), Maintenance ($89), F/S/E/D ($48.3), and customer discount of -53 which brings total to $690. After reflecting on it later, I realised that it was way expensive - an extremely exorbitant labour charges!! I should have talked with their supervisor or shopped around with other companies. My garage was installed in April 2018. I was under the impression that warranty last for 10 years based on my discussion at the time of installation. However, when I checked the old invoice today, we found in it warranty coverage for 7 years parts & 3 years labor. Of $738 invoice I paid today, I was given cost waiver of only $80 for the parts whereas 591 was for labor!! The exorbitant labor charges is very painful & depicts the worthlessness of the warranty you get on garage installation from Precision. The work today done is again covered for 5 years parts & 1 year labor - and as it got evident today……the parts coverage is worthless as almost 86% (591/690) of the cost is for labor on service/repairs!! I recommend that for repairs we all should shop around & get the best company who can get it done at a normal labor price. I didn’t check Google earlier, but it seems there are a few other companies with equal or higher ratings than Precision. Note: I don’t usually write Reviews but very rarely - only if it’s a great job done or I need to caution other customers & bring it to the knowledge of the owners of companies.
- Sal Khan
Thank you for reaching out to us and voicing your concerns with your service! We have alerted proper management and a refund for the parts is in the process because you are covered under the warranty from the door install from 2018 with upgraded parts! We appreciate you for letting us know about this concern and we are communicating with all teams to ensure future improvement! Please give us a call if this is not rectified and we will do what we can to ensure you're satisfied! We value you as a customer and we appreciate you for trusting us with all your garage door needs!
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Service Technicians: David Sweeney
Alpharetta, GA
Shaun was very enjoyable to work with.
- Paul Gleis
Thank you for the 5 star review and for sharing your feedback with us!
Alpharetta, GA
Thomas went above and beyond to figure out what was wrong with our system and fixed it. Thank you!
- Shannon Balloon
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
Alpharetta, GA
Same day appointment and repair work completed!! David did a great job and very efficient work! Thank you!
- Melissa Marshall
Thank you for taking the time to leave a positive review! We pride ourselves on our expertise and professionalism!
Alpharetta, GA
Service technician was very nice, knowledgeable and completed the job quickly.
- Robin North
Thank you for the 5 star review and for sharing your feedback with us! We pride ourselves on timely communication and professionalism.
Alpharetta, GA
Dustin did tune up and changed key pad. Does good job.
- Andy Yadav
Thank you for the 5 star review and for taking the time to share your feedback!
Service Provided:
Product:
Service Technicians: Dustin Bourchier
Alpharetta, GA
Your tech- Ethan, was excellent. Very professional, made the repair quickly and liked that he coached me on maintenance. Really good service and good communicator! Thanks for responding as quickly as you did.
- Bart Andolino
Thank you for the 5 star review and for taking the time to give us your feedback. We’re glad to hear that you enjoyed your experience with us!
Alpharetta, GA
Your company is fantastic! David is an outstanding technician. He thoroughly explained what he would do and professionally executed the job. Hats off to all of you!!
- Rick Woodruff
Alpharetta, GA
The serviceman David was prompt courteous seemed to know his craft He did the repair in minimal time -all is well…I found it interesting he said his companys sticker was on the door opener/installed in year 2016. He then wanted me to approve new springs/other parts because the old springs and other parts were not appropriate for the weight of the door- which he just said his company installed 6 years earlier… hmmm it definitely caused me to pause. He gave me zero push back when I declined to spend almost $2000 to fix all that he suggested instead of the $600 I agreed to for a new cable system… which now our door is as good as new with a one year warranty… xtra points to David for not using a condescending tone with me because I am a female so there is that.
- Tracey Miller-smith
We appreciate you sharing your experience and thank you for your business!
Alpharetta, GA
New doors and openers. Salesperson was very good and thorough. Pics showing what the final product would look like were helpful. Doors arrived in time and they are high quality along with the openers. Install was not great. The weather stripping was cut short in areas leaving gaps at ground which they tried to fix with caulk but that did not work.
- Rob Santossio
Our customers total satisfaction is our main goal. I have the install manager working on this and someone will be in touch to correctly apply the trim. We appreciate your feedback and will get right on this. Thank you
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Alpharetta, GA
Excellent job. Professional, knowledgeable, courteous & value priced.
- Stan Walker
Wonderful! We appreciate the feedback!
Alpharetta, GA
Great service. No pressure and no hassles. Didn’t try to sell me something I didn’t need.
- George Emmert
Product:
Alpharetta, GA
The charges for minor repairs and materials was ridiculously expensive. As a senior I feel I was taken advantage of. I will never use your services again nor will I recommend them to others.
- Sheryl Mcdonald
Alpharetta, GA
Very knowledgeable, fixed my problem in less of an hour ,courtreous Did a great job, garage door never been so quiet
- Tom Weaver
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
The technician arrived within an hour of my initial call for service to replace the broken torsion springs on my garage door. Unbelievable response time. The technician was very knowledgeable and courteous and took the time to answer all my questions and even gave me a demonstration of a different, quieter opener. No complaints about the service. My only complaint is that I thought the price was too high but I needed it fixed and the technician knew what he was doing.
- Rick B