Review:

We knew we had an issue with the garage door when I saw some rust on the spring. Hoped it was just in need of some oil and a tune up and we wanted a new battery for the power failure feature. Shaun was right on time and did a total check. Turns out that the original garage door opener system that was installed in our townhouse in Academy Park included a spring that was not rated correctly for the weight of a double garage door. This was causing a great deal of stress on the entire system, including the expensive opener that we had bought 5 years ago. Shaun explained the issues he found and what he could do to remediate them. No hard sell. Just options and costs. We chose to do everything he recommended and the end result is terrific. It is even quieter than before (a Liftmaster system is hugely quieter than the builder grade one that we replaced a few years ago) and now is so well counterbalanced that we can lift the double door with fingers, if ever we need to do so. The system runs much more smoothly and sounds better. I do my homework before hiring any contractor. These guys are highly reviewed and do have a super BBB rating. We are very happy we found them and are going to post them as a trusted contractor on the Academy Park website. Thanks Shaun!

Thank you for allowing us the opportunity to take care of your garage door service needs. We certainly appreciate the review and the posting of our company to your community website!

Review:

As usual, Precision and their outstanding tech came through! On time, excellent service, and gave me good advice on how to save $$$. First class and only one to use!!

Thank you!!!

Review:

They responded very quickly to my needs and the costs was very reasonable. Excellent service ... I highly recommend them !

Thank you for choosing Precision and for the recommendation!

Review:

Remote access via my and my wife's cell phones was not working due to a new router. Service took about 1 and 1/2 hrs to complete. The person doing the work was very patient and had to try several different approaches and ultimately had to install a new device to complete the process. My only issue was with the cost! Over $200 just because we installed a new router. Additionally, my concern is will this happen again should we change routers in the future? Again, the service person tried several approaches and stuck with it until it was working.

Thank you for your review. We're glad his persistence paid off. In the future. In the future, if you need to purchase a new router, what he installed will not need to be replaced. Please call us if this is not the case, we will be happy to look into the issue.

Review:

5 Stars. Your service technician David was prompt, listened to my needs, gave me 3 options and performed the repair I chose at that time. David did not high pressure sell me on upgrades because I am selling my house. He understood my needs and provided me with options to meet my needs. I would highly recommend Precision and David. He is an excellent representative for your company.

Thank you so much! We appreciate your business and the review!

Review:

Great service, quick and painless. The tech that came to the house called ahead of time, arrived on time, was very friendly and helpful. next time I need my garage serviced, this is the only company I will call.

Thank you! We appreciate your business!

Review:

Albert did an outstanding job on the repairs for our garage door. He is knowledgeable in all facets of the garage door mechanics. He is an asset to your company. Everyone at Precision Door is a pleasure to deal with... from the moment you call the office to the arrival of the repairman. Thank you for a job well done!

Review:

What can I say - an exceptional experience! We had our garage door tuned up - so much quieter now! Sean is punctual, courteous, helpful, professional, and knowledgeable. We're a repeat Precision customer, and will be for years to come. Reasonable rates, too!

Thank you! We value your business and appreciate the review! Enjoy the "quiet"!

Review:

In July we had a silencer put on our garage door which has helped tremendously with the noise. You all did a great job. Last week our door was not closing properly. I called and you all had someone there that afternoon and it was fixed in 10 minutes. Thank you again for the excellent service!

Thank you!

Review:

We are very happy with our new garage door openers; they are very quiet and we love all their features. Joe Simon did an excellent job. Thank you.

Thank you for sharing your "Precision" experience!

Review:

Shaun a technician explained that our garage door opener was very old and the transmission inside the box was the problem. He said they didn't make them any longer so the choice was to replace it for $400. Then he remembered he might have one in his truck. This could save us because it was only $200. but only if he had this part that was not manufactured anymore for years. Lo and behold he had the part. He was able to quote instantly any part needed. amazing!!! He replaced the part and a few other items and left. A very friendly fellow. After he left my wife brought over the part he replaced 'the transmission' in a plastic bag. Since I am trusting and the reviews are so strong I just said ok. But my wife found the part, it is called a socket type for 19$ online. WOW! We trustingly let this company basically con us. I wonder how many times this has occurred to others who gave good reviews only to be cheated. Two calls to management have gone unanswered.

Review:

We have had two perfect experiences so far with Precision Overhead Door and Sean Scheiern specifically. The service is exactly how you hope it would go in your mind: great communication, Sean listened to what we needed, made a great suggestion and plan, and completed the work in a very timely manner. We also felt like the price was fair for the amount of product and services we received. I can't recommend Sean and Precision enough!

Thank you for choosing Precision, for your "rave" review and for taking time to share your experience for others to read. We appreciate your business and your recommendation!

Review:

The tech not only efficiently and quickly resolved my garage door problem, but without asking he noted our doors were noisy, and showed me where to lubricate each roller to make the silent like new again. Very happy camper here.

That's great! Thank you for choosing Precision!

Review:

Kay was very prompt with replying to all our questions. The install team was nice and professional.

Thank you for your business and for sharing your experience!

Review:

5 stars absolutely. Thanks to Jericho our warranty is in tack and he quickly and efficiently replaced our key pad

Very good! Thank you for the review!

Review:

Excellent customer service,Great installation, I couldn’t be more pleased with my New doors .Highly recommended

Thank you for the recommendation!

Review:

What unbelievable service! Professionalism,thoroughness and all for an amazing value. Shaun, the lead tech, was knowledgeable and friendly. Five stars aren’t enough.

Wow! Thank you for the review and thank you for calling Precision!

Review:

My experience with Precision was outstanding from the initial call to make an appointment to the completion of the installation of a new opener. The Technician was Michael Otteson, who was very professional and most informative with explaining in detail what procedures needed to be done to fix my problem. Michael did an excellent job, and I am glad that I contacted Precision to handle the job. I can definitely recommend Precision to anyone needing garage door service. A +

Thank you for sharing your "Precision" experience with others!

Review:

It was an absolute pleasure doing business with Precision Garage Door! Professional and courteous from start to finish.

Thank you for your business and for posting your review!

Review:

Great company! Always on time and a fair price. Thanks for fixing my door!

Thank you for choosing Precision!

Review:

To: Tim, Owner of Precision Garage Door of Atlanta From: Jennifer Lee (Work order#4157903 Invoice O2838413 5/17/2018) Hi Tim, As invited to write a comment per your email, I would like to give Precision Door a chance to correct the pricing mistake on my invoice before I appeal to the credit card company. I called Precision Door to get an estimate for a garage door spring replacement for one of my rental properties in Alpharetta. I received a quote between $70 and $180 (material and labor) before placing the work order. When the technician got there, he said that spring is of a different system that will take longer time to replace, so he will charge us $650 which is almost $500 more than the quote. I refused the work, and immediately he said he can call his manager to reduce the price. Eventually I was charged $300 plus tax for the spring which only took him less than an hour to replace. After he left, my tenant called and said the garage door remote control doesn't work. I had to call Precision Door and asked Sean the manager to call back to re-program it to complete the work. I am writing to request a refund of $120 ($300 minus the maximum of the original quote $180). I felt it was a rip-off. Do you think I will trust your technician to work on my other rental properties again? No unless you adjust the fee and make this business transaction right! Sincerely,

Since the review was written we have responded to the issues brought forth regarding the pricing,etc. and communicated with the customer. It is our understanding that the customer now realizes what the situation was and are pleased with the outcome. For clarification; the original quote was given based on the assumption that it was simply a broken spring only, however when the technician arrived and was able to see the situation in person, it was discovered that it was the entire "spring system", not just an individual spring. We did provide a discount on the parts provided, and the remote control issue was remedied as well. We appreciate your business and value each customer. Thank you for choosing Precision!

Review:

I am delighted to rate Sean and his assistant an Excellent rating! They arrived on time and proceeded to repair my very loud and noisy garage door. Now I can hardly hear it ! They also returned the next day at my request to program the remote which I really appreciated. They left everything neat and tidy and in working order. I would highly recommend them and do in fact plan to have them back to work on my other garage doors! Thank you for a job well done.

Review:

Kevin replaced a spring on one of our doors, but also checked and repaired the other one as well. Excellent, courteous and quick service from the scheduler to the repair professional.

Great to hear Kevin took good care of you. Thank you for choosing Precision!

Review:

The technician was excellent. He explained well what the problem was, what the options were, installed the new equipment, and gave us maintenance tips. Very nice guy.

Thank you!

Review:

I want to thank you for being so flexible and having someone out to replace my door on Saturday. I made the desperate call on Friday and without hesitation you made sure that someone would be there on Saturday to take care of the situation. I know that Saturdays are difficult appointments to get, but you made it happen and I’m so grateful for your flexibility. I also want to give a HUGE thank you to Kyle (technician). He had such a friendly attitude and caring personality. I was surprised to see that he came alone to do this job, that I would’ve thought was a job for 2 technicians. I was concerned about my cars; however he took the door down with ease and no cars were harmed in the process. He was very clean and made sure that he picked up every single remnant from the job. I actually think that my garage was cleaner after he finished than when he started. I’m sure that I will not have to purchase another door as long as I live in the house; however I will definitely recommend Precision Garage Doors to my friends. Thanks for an amazing experience!

Thank you so much for taking time to post the review and sharing your experience for others to read. We appreciate your business!

Review:

I'm 100% satisfied with this company. The have come to my home twice and I would recommend them to anyone in need of garage door repairs.

Thank you so much for choosing Precision and for the recommendation!

Review:

Kevin came by, today, to investigate why our old (>20 years) garage door opener was no longer able to pull our door up. As it turns out, there was a part that was stripped that needed to be replaced. Rather than taking advantage and merely suggesting that we replace the entire garage door opener, he quoted us a price for replacing the defective part. I had suspected that the part was stripped before calling Precision, but had already decided that replacing our very old opener was the best course of action. So, I was impressed with Kevin's honesty and the fact that he didn't immediately try to up-sell us on something that we didn't actually need, even though no one would've argued with him that the opener probably needed to be replaced, soon. Kevin replaced the entire opener in a very timely manner (less than 1.5 hours) and took time to explain the safety features and operation of the opener. It was very reasonably priced, and I can't believe how much quieter our garage door opens, now. I highly recommend Tim's team at Precision!

Thank you for choosing Precision and for taking time to share your experience and recommend us to others. We truly appreciate it!

Review:

Same day service from call. Excellent service from Josh!

Thank you!

Review:

Josh came out same afternoon and fixed my garage door within an hour and a half. Very knowledgable and nice:)

Thank you for choosing Precision-we appreciate your business!

Review:

We are very happy with all aspects of the service Precision provided in replacing our garage door and opener.

Thank you!