Review:

Ed with Precision Overhead Garage came out to service the broken belt and other items on my garage door. Ed has the BEST customer service personality. He was nice was able to get me an even better estimate and he did so with a smile, something you don't always see these days. Also, because of his recommendations, I plan to have him come out to complete other services that need to be done in the future. I wasn't crazy about paying a service fee, but this company is worth it plus the service fee is applied to the work.

Review:

Great service will refer anyone in need

Review:

In a time when the chips are down, and you have to spend money you don't have. It's always a pleasure to be able to do business with a company, and most importantly a employee that is and was a fresh breath of air. Ed Davis was that person for me today.Thank You Ed for your smile, your conversation and your expertise. God Bless You

Review:

I contacted Precision via their chat service online and I spoke with Amy. She was knowledgeable and answered my questions. I able to get an appointment the very next day. Ed was the technician that came out, he was early, which I appreciated. Ed was very professional and courteous. He explained all of my options and then I decided to purchase a new opener. Within a couple of hours my opener was installed. At the end, I was even surprised with a military discount. Precision is top knotch and I will continue to use them in the future.

Review:

We had a garage door and garage door opener put in. The whole team, from getting an estimate to the install, was very professional and friendly. The door and opener was installed in 3 hours. I would recommend these guys every time.

Review:

Our technician what Ryan great guy does great work.Thanks Ryan

Review:

The communication is great when you are a new customer and making an order, they are prompt to make an appointment for new business. But it's been hard trying to get a follow-up appointment with this company. We paid $650 for repairs, the person that was out there said that the company will make a follow-up appointment very quickly and will have you taken care of. This was Friday, I still haven't received a phone call. Every time I call the business they say that there are no repairmen available. But they were readily available upon the initial call. My recommendations is to only pay for the same day repairs and if you have to have a follow-up appointment then pay half and then pay the remainder after the repairs are done.

Thank you for your review - whenever a customer is not able to give us a 5 star review, or are not completely happy with their experience we do look into the situation and the circumstances surrounding the issue. What we found is the service call and the order for the parts were all done on Friday, February 1st and on Monday the 4th the appointment for the actual repair was scheduled for Friday the 8th (we had to allow time to receive all the parts needed). We are not sure how the appointment for the 8th, was created in our system on the 4th, without your knowledge. It seems there must have been a miscommunication somewhere. We sincerely do not see how we could have possibly communicated any faster since our office is not open over the weekend.

Review:

My technician was Ed Davis he was very professional & very knowledgeable he was precise in his inspection & his repair.He is an asset to his company & was professional from start to finish. I will be recommending him & precision to everyone I know who needs garage door repair. Sincerely Patrick M O’Malley

Thank you Patrick! We appreciate your business and your "5 Star" review!

Review:

My door now works perfectly. Great job and I am completely satisfiedI give you FIVE stars.

Thank you very much for the "FIVE Stars"!

Review:

Ryan was my service tech. He called me twice to let me know his approximate time of arrival. Ryan was courteous, professional and knowledgeable about the products and warranties. Ryan performed a thorough inspection and gave me several options for the level of repairs. When I approved the repair statement he went right to work. He did a complete overhaul of my 15 year old door and replaced the opener in about 2 1/2 hours. So glad I found this company.

Thanks so much for posting your review and sharing your experience with Precision. We appreciate your business very much.

Review:

Ryan did a great job, explained every part of the job. I was very pleased with the operation of the opener.

Thank you for sharing!

Review:

I found Precision through TV ads and decided to give them a try. Very Easy to business with, scheduling and the Service Manager, RoyAmerine, performed our service above and beyond what was required. His customer service and knowledge of their products was excellent. We called for a simple service but needed much more and like the replacement of our motor and rebuild on one garage door - he serviced all three and found two was very dangerous and needed immediate attention - we went from loud, noisy garage doors to quiet and safe doors. we will enjoy the changes and have them on speed dial for future needs. My sister has already scheduled her service as well. Two new customers in McDonough area. Hope she gets Roy too!!!

That's great! Thank you for choosing Precision, we appreciate your business and the review!

Review:

I had issues with the garage door sometimes not opening all the way. Made an appointment for same day service, and they were here when promised. Roy, was my service tech who greeted me, at the door. I explained the problem, and he gave me options, and prices. I agreed to Roy's recommendations, and he commenced with the work in a timely, and efficient manner. That's again Roy, for job well done. My door works better now, then when it was new.

Thank you for choosing Precision!

Review:

excelent work from your salesperson (tina) she explained to us everything and help us very much answer the phone calls we had with questions also your tech persons that went to the house did a terrific work congratulations and hope you continue treating the people the same we were treated thank to all of you paul mcmanus

Thank you for sharing your review, Paul!

Review:

Tim was on time! Great 1st impression in todays world!! He was very knowledgeable about the process and explained what he was going to do in laymen terms. Handled the repairs in a timely manner. Would recommend Precision Garage again and while I hope I do not need them again, I will certainly use if needed. Service is the key and you exceeded my expectations here.

Great to hear your expectations were exceeded - thank you for choosing Precision!

Review:

The service is good, but I had an appointment for anytime between noon and 4pm; the technicican did not show up untii after 6pm.

Our apologies for not being able to arrive within the allotted time frame for your appointment - while this rarely happens, it doesn't make you feel any better. We sincerely understand the importance of everyone's time and therefore, we do our best to be there when we say. Thank you for the positive review regarding our service!

Review:

On Friday, May 4th Ed Davis & Roy came to check out what turned out to be a minor with my garage door. The called to let me know they were on their which was exactly what I had requested. While here I asked that they check out garage door completely which they did and then I asked them to make repairs to make sure it was in good working order for the future which could prevent problems later. I appreciate their concern and thoroughness taken to help me. Thanks to you all. (Had advertisement on for several years in case I needed it-saw in Henry Co. coupons where you advertise).

We are glad we could be of service and we appreciate your business and that you took time to post your review for others to see. Thank you!

Review:

5 Star ... Ryan was the service man and was very thorough and quick.. did everything efficiently and helped set up all extras such as door opener and new touch pad!! Would recommend again.. was recommended by two other happy customers in this neighborhood!

Thank you for sharing your review and please thank your neighbors for us - we certainly appreciate the recommendations from you and your neighbors!

Review:

These people operate their business like no other businesses today. They actually do what they say they will do! They stand behind their work and do not complain or put you off if follow up work is needed. A warranty to them actually means WARRANTY and they do not try and hit you up with extra charges. Will alway use them now for any door work needed!

Thank you Michelle! We value your business very much!

Review:

We recently had a new garage door and garage door opener installed. The technician who did the work was excellent. He was professional and worked steady until the job was completed. We are very happy with the end product. We highly recommend Precision Door Service!

Thank you for the recommendation! Enjoy your new garage door!

Review:

The guys were professional and on time. They took time to explain thoroughly what I needed to have a safe functioning garage door. I highly recommend their services. Thank you.

Review:

I can't be more pleased with the service I received with Precision Garage Doors. Their customer service is excellent from the office to the technicians. I will highly recommend them

Review:

My name is Michael and. Patricia. Daniel and just to let you know that Joe on Tuesday. Perform a great job in repairing our garage door. We will recommend other people to him. Also many thanks for such. a great job. Sincerely, Michael and Patricia Daniel

Review:

Precision was able to come out the day after I called to repair my garage doors. The repair man, Ed, was even early for our appointment. He was very knowledgeable and explain exactly what was wrong.

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Always call and on time, very professional, no pressured sales Ed is extremely helpful and friendly. So glad we went with Precision

Review:

Great job! Replaced in a very way.

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The 2 technicians who arrived were courteous and very professional. The repair work necessary was very minor, and I very much appreciate the honesty and communication to me about preventive maintenance in the future.

Review:

Technicians arrived on time, were friendly and competent. Garage doors open much more quietly with the new rollers.

Review:

I was extremely happy with the service! My garage door opener died on a Saturday, I got on your web site, opened the chat window, and arrangements were made for a service person to come by Monday morning. Alan got there early, was very polite and professional, a credit to your company. However just as he got started, he had to leave, an emergency at home. Shortly after he left, Joe showed up to finish the work, again, couldn't ask for a more polite and helpful person, he did the installation, and got everything set up and running. Truly a great service, highly recommend. Thank you for having such a wonderful company, and such a great and helpful staff!

Thank you for the kind review! I'm so happy we were able to help you out.

Review:

Technician was obviously well trained, professional and courteous. Arrived a little late but that is the way life goes, was not a big deal!!. service made up for it. I would definitely recommend this company. He lisetned to what was going on and performed an assessment. He made recommendations and reflected positves and negatives and cost analysis. He allowed me to make the decisions without influence, just provided information. Dorr is now smoother than ever. Thanks !!!