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Read what people are saying
about Precision Garage Door in:

Gwinnett County, GA

Precision Garage Door of Atlanta
has received 1306 reviews, averaging 4.96 Stars:
Review:

Excellent service and response time
Mark White
A Response from: Tim

Thank you for the 5 Stars!

Service Provided:
Broken Garage Door Spring Repair
Review:

Just had a visit from Adam today to do a tune-up! He was exceptional and explained what had "probably" happened. Gave me tips on how to keep the garage door in top condition. Was a pleasure to deal with and would definitely recommend Precision Overhead Garage Door services! They installed my garage door in 2015 and it is still in fabulous condition!!
Teresa Romasco
A Response from: Tim

Thank you for your business and recommendation!

Service Provided:
Garage Door Repair
Review:

Great job. They came, diagnosed and fixed. Recommended further services but was not pushy. Will call again.
Ben Rogers
A Response from: Tim

Thank you! Our technicians understand that it is our job to inform the consumer so they are equipped to make an educated purchasing decision, not to strong arm anyone into a purchase. We certainly appreciate you choosing Precision and want you to know we value your business.

Service Provided:
Garage Door Repair
Review:

Great experience. Showed up in time. Quickly diagnosed the issue and covered it under warranty. I will use them again.
Todd Mantia
A Response from: Tim

Thank you! We value your business.

Service Provided:
Garage Door Opener Repair
Review:

5+ Stars - I wish I could give Ed 10+ stars - Ed is a great representative for your company. - Ed is very professional individual, and takes great pride in his work on the job. - Ed deserves a Bonus pay, and a promotion in your company. Great Great job Mr. Ed.
James w Williams
A Response from: Tim

WOW! Actually we hear this often regarding Ed! He is a great technician, and we appreciate him very much! Our entire team commit themselves to continual training and personal as well as professional improvement to be the most knowledgeable garage door technicians possible. We appreciate all of them. We also appreciate you and all of our customers. Thank you for your glowing review!

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

The technician arrived on time, was knowledgeable and resolved my issue. He was personable and efficient.
Donna Slavin
A Response from: Tim

Thank you for sharing!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

I needed to replace a pair of 20+ year old wooden garage doors. We called Precision Door and they sent out a technician the same day. Jason took the time to listen to what we (my wife) wanted and provided several options making the process very easy. We placed our order and received an installation date. Everything went as scheduled. On the day of installation Scott showed up right on time and ready to go. It was clear Scott had many years of experience installing doors and gave us confidence we chose the right company. We did. The doors work perfectly and really improve the look of the house. We had a great experience and would highly recommend.
David M
A Response from: Tim

Thank you so much for choosing Precision and for sharing your entire experience from start to finish. We greatly appreciate your business and that you took time to post a review for others to see. Thank you again!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Dustin was fabulous! He was knowledgeable and gave us all of our options so we could make the best choice. He went above and beyond, and was very personable and friendly. He is a real asset to your technician team. We will definitely speak highly of Precision!
Annita Bugg
A Response from: Tim

Thank you for the "5 Star" review!

Service Provided:
Garage Door Repair
Review:

very pleased with Dan, and the service he provided. He did not try to push us, or try to convince us to replace the door. He assessed the situation and repaired the door in about an hour. Would recommend !!
Kathy Dunnahoo
A Response from: Tim

Thank you for choosing Precision! We appreciate your business and the recommendation!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

5 Stars! Prompt and professional....excellent service!
Nathan Smith
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

This is our second time using Precision. When they came to service our garage door 4 months ago we were assured we didn't need to replace the opener, that it just needed repairs. Today it was repaired again. The technician commented negatively on the quality of work the previous technician performed and said we have to replace the opener, that it will break again.
Nicole Beal
Service Provided:
Garage Door Opener Repair
Review:

Five star rating. Salesman, office staff, technician were professional, courteous, prompt and provided quality workmanship and great customer service.
Veronica Noa
A Response from: Tim

Thank you very much! We appreciate your "5 Star" review and are grateful for your business.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Great job done!!!!
Vladimir Loparev
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Prompt service
James Anson
A Response from: Tim

Thank you!

Service Provided:
Broken Garage Door Spring Repair
Review:

The 800 number to call was on the back of my manual on the Champion Garage Door that we bought in 2006. The 800 # gave me your service number. The technician that put a new garage door opener on for me was Sean. He was very professional, efficient and knowledgable. I feel he did an excellent job for me. Thank you all so much. I am much safer now. Annice Witt
Annice Witt
A Response from: Tim

Thank you Annice! We appreciate you choosing Precision for your garage door needs.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

I was planning on getting 3 quotes to replace my garge door, motor, and all other accessories. After a few short communications from Precision and a little information I was able to gather from the salesman about how Precision operates, I knew this was the company I was going to choose to handle the project. Before I even had the price I had a really good feeling that this was the one, of many projects I have going on, that I could leave to the professionals and not have to oversee. The price ended up being less than I was expecting, although I only have word of mouth to go on, since I canceled the other two appointments for estimates. As a small business owner, I spend a lot of time studying how other businesses operate. I am always analyzing the pros and cons of the way people conduct business. I just want to let you guys know that, in my opinion, your company is a perfect model for how any service company should look. And it goes without saying, the final install could not have went better.
Tom Gamble
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Repair man David Sweeny very nice guy and fair guy his work is excellent I would refer him to anyone thanks again David
Carlton Baldwin sr.
A Response from: Tim

Thank you for sharing your Precision experience and for giving David "5 Stars"!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Dustin gave excellent customer service. He was knowledgeable and friendly. He worked quickly and truly did go above and beyond. I am customer for life!
LaToya Smith
A Response from: Tim

Thank you! We look forward to taking care of your garage door service needs for a very long time!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

worst company I had ever deal with they gave me a quote for my garage door spring .when the tech showed up for service he double the price.I'm so I had to so much for something I Could of fix. The serviceman spent 30 minutes and I HAD TO PAY $479.36 FOR THAT.I felt like I got rob
Renelle Thermidor
A Response from: Tim

Mrs and Mr Thermidor called our company to repair a spring which was broken in their garage. Our call center quoted them a specific price which was also the price quoted by our technician. Because of the age of the door and lack of preventative maintenance, there were also bearings that needed to be replaced and a tune up was suggested. All options were presented to Mrs and Mr Thermidor including the lesser charge to replace just the spring and bearings and tune up. Mrs Thermidor chose the lesser charge and authorized the work against her husband's wishes. We performed the work as she requested and Mr Thermidor filed a complaint 2 days later that the cost was more than he wanted to pay. In an effort to maintain our impeccable reputation and to please our customer, we offered a substantial refund which Mr Thermidor accepted. We always present our customer's with options depending on their needs and budget and would never complete any work without prior authorization. This was obviously a disagreement between a husband and wife that we were put in the middle of after the fact.

Service Provided:
Garage Door Repair
Review:

Joe arrived on time and was very courteous. He fixed our problem with excellence and in record time. I highly recommend Precision Door Service.
Dan Glaze
A Response from: Tim

Thank you for the "5 Star" recommendation!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

ok, u ready for this??!!!! O U T S T A N D I N G job!!!!!!!!!! everything was EXACTLY as stated,,,,,couldn't have asked for better service all the way through,,,,we had four garage door companies come by and provide quotes. one of the companies, Nabors Garage Doors, was actually pathetic. they literally wanted 20 dollars for a "service call" after i told them we were considering other companies! sad. in the long run it came down to you guys and Atl Overhead,,,,,deal breaker was, quality and price of the door (we got the double) the garage door opener, we got the 3/4 hp for the price of the 1/2, and the veterans discount,,,,,Jason, sales rep., friendly, knowledgeable and laughed at my jokes,,,,,George, the installer, was fantastic!!!,, explained EVERYTHING about "how it all works",,,,we had a small issue that he immediately fixed about one of the panels.....monday your receptionist (can't remember her name, sorry, sweet lady, laughed at my jokes!) called and remedied the problem!!!!! the worlds a better place to live thanks to u folks.......MERRY CHRISTMAS AND HAPPY NEW YEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Fred and Emalie-----(knock knock...whose there, SPELL, spell who, W-H-O!!!!! gotcha!!!!!!! have a great week.......
Fred & emalie Becker
A Response from: Tim

FABULOUS REVIEW!!!!! We value an educated consumer-and who cannot use a little more humor in their days, right?!? Thank you for choosing Precision and for taking the time to share your experience. We sincerely appreciate your business. Merry Christmas and Happy New Year to you too!

Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

I was looking for a good price and someone that could help me out in a timely matter. I made one call and that’s all I needed. He came the next afternoon at the time they said he would be there. I will call them again if I have anymore problems. Thanks, your tech was the best.
Keith Mckinney
A Response from: Tim

Thank you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

This is our third time using Precision and we have been happy every time. They call ahead to let us know they are coming and they are always on time. We have had Sean each time and I really appreciate his time to make sure our vehicles are also connected properly and that each door is balanced and safe each time. Today we needed a new one and we have purchased one with the MyIQ. I move it already.
Denise Spenello
A Response from: Tim

Thank you so much for being a return customer to Precision. We value your business and appreciate the review!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Great service, on time, friendly!!!
Anna Partlow
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

The technician assigned for my work was David Sweeney. Showed up on time. Pleasant person, customer oriented, very organized and helpful. Did an excellent job and I am happy. I sure will recommend him. I give him 5 star.
James Samuel
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

With a broken spring on a garage door installed in 1989 with a history of one spring previously repair and a minor repair to the electrical unit the decision would be to repair or replace. My son recommended PRECISION when he needed a repair and was 100% pleased with the company. Being a skeptic, I listened and called this company for a quote on a new door to follow up with a quote for repair. The salesman arrived on time and was pleasant and we talked about the options. He was professional and kind and knew his product. He not once tried to pressure my husband and I into a sale. When we were quoted the price of a new door and discussed the old door we decided to go with a new door. Common sense says that the door had given great service but this could be the beginning of repairs. The salesman wrote the quote and we went with the upgraded Carriage Style door. He seemed a little surprised we were so ready to decide and order and pay the deposit. I had read the reviews and with the confidence and professionalism of the sales rep we felt we could proceed with certainty this company would stand behind its product. The door was ordered and contact was made at the appropriate times to schedule installation and again when the product was ready for installation. The good review from us continues with the installer. The day he came, it was freezing cold that morning due to a sudden cold snap...We encountered a problem...Our garage was hollow blocks and not solid and would need 2x6's to frame around the opening to properly install the door. He promptly went and purchased the material and continued to install the door. He advised us there would be no additional charge for this extra material. The installer's demeanor was as kind and professional as the salesman and the ladies in the office who called to advise of the status of the product delivery. We desire to pay for the additional expense as this is just fair business as a customer to a good company. Should we know of a need for an installation or repair we will definitely recommend PRECISION. Our garage door is a beautiful asset our garage was missing. And they remove and carry away the old door. When the installer started cleaning the door I was taken aback but when he offered to paint the small area where the new trim did not cover...that was beyond the call of duty. Is there any reason not to give 5 stars to a company like this? We are pleased...very pleased!
Anita Froelich
A Response from: Tim

Thank you so much for sharing your Precision experience from start to finish for others to read! We certainly appreciate your business and your 5 Star recommendation! Enjoy your new garage door!

Service Provided:
Install Garage Doors
Review:

I chose Precision initially because they came up in my search results, and then because they were well-reviewed. David came out at a time that fit my schedule, was very friendly and professional, and replaced my torsion springs extremely quickly and efficiently. He even upgraded me to the high-cycle springs for no charge because he didn't have the low-cycle springs I wanted in his truck. Definitely recommend and would use Precision for any future garage-door repairs I might need.
Chris Tosey
A Response from: Tim

Thank you for choosing Precision based on reviews and for taking time to post one yourself. We appreciate your business and recommendation!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I teach a course for MBA students on how to run a service business. Excellent service quality is the key to success. Comparing Precision's service performance to all rating criteria, they are five star! From the sales professional who quoted the job to scheduler and the door installer, I always knew what to expect next and I was stunned by their professionalism and honesty. The two single doors were installed start to finish in only three hours including removal of the old door. Best of all we love the new doors both appearance and how they work. These were a great asset improvement to our property value!
Gary Gerhold
A Response from: Tim

Well, thank you very much for your review. We continuously strive to do the best we can for our customers and it is great to receive high marks from someone who teaches the very thing we do. Your business is greatly appreciated and we hope you enjoy your new garage doors for many years!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Garage door repair service - Service Tech Jeremy arrived promptly, explained what needed to be done and provided a reasonable price. Problem is completely resolved at this time. Very professional, friendly and did not try to sell me something that I did not need. I highly recommend and would use Precision again if needed.
Tom Gaffney
A Response from: Tim

Thank you for sharing your "Precision' experience. We appreciate your business and the recommendation!

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Great Service & Great Repair Well Pleased
Steve & annie jean Mcgraw
A Response from: Tim

Thank you for the review. We're always happy to hear about a pleased customer.

Service Provided:
Garage Door Repair
Product:
Opener
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