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Read what people are saying
about Precision Garage Door in:

Gwinnett County, GA

Precision Garage Door of Atlanta
has received 1654 reviews, averaging 4.93 Stars:
1 2 3 4 5
Review:

Absolutely horrible experience with Dustin Bourchier. He was extremely rude and tried to take advantage of me. He just better be glad my husband was at work because he walked in my garage, which I’ve never had an issue at all with my garage door, and tried to add all of these extra fees to the price. It started at $279 and he ran it all the way up to $650 on the spot, pointing out things that were never an issue. He came to fix door springs and started looking for other things which is not what I called him out to do. I have a garage door guy that I use typically but he was out of town and Dustin put a completely bad taste in my mouth as to why I don’t use garage door companies to fix anything. I feel like he tried to take advantage because I was a woman. It was so evident. Women if you have garage door issues, make sure your husband is at home when Dustin comes. Very, very rude!!!! I was appalled by his demeanor, his behavior and rudeness!!!! Stay away!!!!

- Joann

A Response from: Tim Yeager

Thank you for sharing feedback about your service call. We truly hate to hear how you felt you were treated. We do not take that lightly and we will be discussing it with the technician so he can do better in the future to avoid this from happening again. He certainly wouldn't take advantage of you because you are a woman. The fee that the call center quoted you for springs was just for springs. They don't have any way of quoting for any other potential door issues since they are not on site. It is the technician's job and our company policy that a 25 point inspection be completed on the door before a recommendations or quotes are provided. Based on his inspection, your door failed the springs, drums and had severely frayed cables. He did call the service manager to discuss pricing options and while on the phone, the service manager did hear how the technician was being talked too as well. The technician was advised to leave the quote and go to his next job. Customer satisfaction is our main goal and we are sorry we couldn't provide you with the 5 star service we strive for.

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Technicians: Dustin Bourchier
Review:

Best company to go with if you need garage doors. Installer did a very good job. I am happy with this company.

- Shreyes Soni

Rick Dowdin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Rick Dowdin
Review:

Andre did an Awesome job!

- Boye Osunkoya

Andres Garcia Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Andres Garcia
Review:

Dustin was very professional and knowledgeable. He explained the problem in details and informed me of the requirements in order to fix the issue. He did a great job and I will refer his expertise to anyone that need their garage door repaired.

- Linda G.

Dustin Bourchier Service Provided:

Garage Door Repair


Product:

Rollers


Technicians: Dustin Bourchier
Review:

Jeremy was excellent!

- Misha Laurent

Jeremy Bojkovsky Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Jeremy Bojkovsky
Review:

I have used Precision everything. So professional. Wouldn't think of using any other company.

- Shirley Fail

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

So pleased and giddy that my car is free again! A spring broke on the garage door around 5:00pm yesterday and the spring has been replaced and I’m back in business. Calling for service was super easy even after 5pm. Around 9pm I noticed an email confirmation had come that I failed to see earlier and it had the wrong appt time. To my surprise, it said they will answer the phone 24/7 so I called. The original rep noticed she hit the wrong time too and had already fixed it, but I was so glad someone answered the phone so I wouldn’t wonder about the actual time of the appt. Jeremy showed up during the appt window and was super friendly and fast! Perfect experience. And to boot, springs were still under warranty (they were 5.5 years old) which was a pleasant surprise.

- Jenny Lee

Jeremy Bojkovsky Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Jeremy Bojkovsky
Review:

Xavier was awesome. He did a terrific job. The spring on my garage door failed and the door would no longer open on its own using the remote. The spring needed to be replaced and I also had two panels (damaged a few years back) that needed replacing. Xavier said he would be able to repair both panels versus having to replace. He worked diligently to get the job done on a very rainy day. He then took the time afterwards to explain the work completed and how to keep up the maintenance of the garage door by spot checking occasionally to ensure the door is balanced. He explained what the warranty included, as well, on the repair. Excellent customer service with a smile on a very wet and dreary day! Thanks Xavier!

- Sheryl Fuller

Service Provided:

Garage Door Repair


Review:

This was one of the BEST experience I have had with the service community in a very long time. The servicemen were polite, friendly and knowledgeable. It went without a hitch and I am VERY HAPPY with the entire process from my first call at 5:00AM this morning to the final handshake this afternoon. I will be using Precision for any future garage door problems and will recommend them to anyone who needs service done. THANK YOU SO VERY MUCH!!!!

- Judi Donner

Shaun Sewell Service Provided:

Broken Garage Door Spring Repair


Senior Technicians: Shaun Sewell
Review:

I chose Precision because of my salesman. I don’t remember his name but he took the time with me and explained the process thoroughly. I had a competitor come in and was very disappointed I think you need to congratulate or excel this sales person As for installation the name starts with a C. I have never seen such a hard worker. He took over the process with great attitude and even helped me set up apps on my phone. Great experience. Both sales and installation people need to be promoted Very much would recommend Precision

- Terry Blackwell

Service Provided:

Install Garage Doors


Review:

Very professional, courteous and cost effective. I recommend Precision Garage Door service without any hesitation.

- Daniel Edwin

Service Provided:

Garage Door Repair


Review:

The Tech that came out was very knowledgeable and pleasant. Explained everything and put it to me so I would understand. I am very pleased, and will definitely be calling when I upgrade. Thank you Cheryl Felder

- Cheryl Felder

Thomas Botts Service Provided:

Garage Door Repair


Technicians: Thomas Botts
Review:

The technician was very knowledgeable and very courteous and professional. He finished the job in a timely manner and did a good quality work.

- Rahman Abderrahman

David Sweeney Service Provided:

Garage Door Opener Repair


Product:

Remotes / Keypad


Technicians: David Sweeney
Review:

Jeremy was amazing and very helpful. He came out the same day and demonstrated excellent customer service.

- Robert Narvaez

Jeremy Bojkovsky Service Provided:

Garage Door Repair


Product:

Rollers


Technicians: Jeremy Bojkovsky
Review:

Did a great job

- Dan Labour

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

Good.

- Sung Kim

Jeremy Bojkovsky Service Provided:

Garage Door Repair


Product:

Garage Doors


Technicians: Jeremy Bojkovsky
Review:

The crew that was sent was very professional and courteous. They answered all my questions, and were in and out in about 2 hours and left no trace. Their taste in music wasn’t the same as mine, but hey, if it keeps them working, so what.???????? Great job guys!!

- Andy Siatkowski

Rick Dowdin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Rick Dowdin
Review:

Cold on the phone and price in person are not the same they are more expensive.

- Mohammed Arif Hossain

A Response from: Tim Yeager

Thank you for considering Precision to service your garage door. We are sorry to see you didn't receive a five star experience because of pricing. We did listen to the recorded call to make sure you were advised of the estimated cost per spring as that was the problem with your door. Once the technician came to your home, a 25 point inspection was completed and he advised you of the issues with your spring and other items you could repair if you decided to. The call center representative that provided you the quote has no way of knowing what kind of springs you have on your door, or any other problems, so while they can provide an estimate, they can't guarantee that will be the price for the work needed or agreed upon. The options provided were to replace your spring for $299.00 or to do a rebuild for the other broken mechanical parts on your door which would cost more. We are unable to completely rebuild your door for $299.00 but please call if you decide to move forward with the estimates provided.

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Technicians: Dustin Bourchier
Review:

Used you before in 2018 for a total rebuild. This time after a power surge he noticed extra work that was very important and saved us from future damage! Our motor that was only 3 years old had to be replaced because of the surge and we get to use insurance! Thank you. Will call yet again when necessary and would refer friends and neighbors!

- Eddie Evans

Jeremy Bojkovsky Service Provided:

Garage Door Repair


Technicians: Jeremy Bojkovsky
Review:

Fred G was awesome! Professional and personable, Fred did a great job installing ... and left the area clean. My neighbors tell me they have 'garage door envy'! I highly recommend Precision Door Atlanta.

- Cheryl C

Fred Griffin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Fred Griffin
Review:

Shaun was on time, professional, polite and very knowledgeable. He provided multiple options with prices, and had all parts to service on hand. Highly recommend.

- Ashley C

Shaun Sewell Service Provided:

Garage Door Opener Repair


Product:

Garage Door Opener


Senior Technicians: Shaun Sewell
Review:

Xavier was my technician. He is excellent, courteous and skilled for the job. He went out of his way to do everything to save the garage door and he did. If I have any other problems I will call and ask for Xavier.

- Nicolas Woodworth

Service Provided:

Garage Door Repair


Review:

Dustin did a great job on our garage door. Highly recommend this company and will use them in the future.

- Kel Forbes

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

I have had good service in the past.

- Daniel Genson

Service Provided:

Garage Door Repair


Review:

I am very disappointed that your representative sold me a new motor for my garage door costing over $600 and the new motor cannot be programmed to work with my vehicle. Not a happy customer.

- Doris Brackett

A Response from: Tim Yeager

Thank you so much for your business and we are very sorry for the inconvenience the programming issue caused you. We have since located that repeater and the service manager has left you a message so we can return to get it installed and get the programming done. Please reach back out to him so we can make sure your door is taken care of.

Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Review:

Very professional knowledgeable company. Repaired my spring and check entire system. I will use this company again.

- David Holloway

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

The customer service I received today was outstanding. I will be referring my family and friends to your local businesses. Thanks again!

- Sharon Johnson

Service Provided:

Garage Door Repair


Product:

Opener


Review:

Awesome service very friendly and professional .

- David Mcnaulty

Dustin Bourchier Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Technician was very knowledgeable and fixed our garage door in short order at a fair price.

- Lee Klokow

Service Provided:

Garage Door Repair


Product:

Rollers


Review:

Precision was a life saver. Our garage door and remotes were not working. I called them and they arrived less than 24 hours to fix and walk us through the brand new remotes which are chic.

- Larry

Dustin Bourchier Service Provided:

Garage Door Opener Install


Product:

Opener


Technicians: Dustin Bourchier
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Gwinnett County

(770) 882-2524

(770) 882-2524
Cobb County

(770) 308-4411

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Alpharetta Area

(678) 436-5599

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DeKalb County

(404) 751-1634

(404) 751-1634
Atlanta Area

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(404) 751-1634
Fayette County

(770) 882-2524

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Cherokee County

(678) 436-5599

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Forsyth County

(770) 308-4411

(770) 308-4411
Clayton County

(770) 282-2211

(770) 282-2211
Gainesville Area

(678) 707-8620

(678) 707-8620
Cartersville Area

(678) 436-5599

(678) 436-5599
Stockbridge / Griffin Area

(678) 707-8620

(678) 707-8620
Douglasville Area

(770) 882-2524

(770) 882-2524
Newnan Area

(770) 282-2211

(770) 282-2211
Athens Area

(706) 608-8899

(706) 608-8899
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