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Read what people are saying
about Precision Garage Door in:

Gwinnett County, GA

Precision Garage Door of Atlanta
has received 1257 reviews, averaging 4.96 Stars:
Review:

Very happy with the quality of service and timely manner in which it was performed.
Rita Gross
A Response from: Tim

Thank you!

David Sweeney Service Provided:
Garage Door Repair
Technicians:
Review:

Sean was my techician who came to my home to install two new LiftMaster garage door openers on September 12, 2018. He not only did this installation swiftly and without issues, he added plastic rollers, lubricated the system and told me everything he did. I really appreciated that. I would give this company and Sean a 5 star rating. Tom Brown
Tom Brown
A Response from: Tim

Tom, Thank you for choosing Precision and for sharing your review. We appreciate your business.

Sean Scheiern Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Master Technician and Manager:
Review:

These are great people... great service... My keypad stopped working and they came and changed it free by next day...
Gagan Kumar
A Response from: Tim

We appreciate your business! Thank you.

Joshua Blankenship Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

Mike was excellent. Ahead of schedule both in arrival and repair. Highly professional and courteous. Explained in detail the problem with the door and solution.
Rodney Brooks
A Response from: Tim

Thank you for making Precision your garage door service company of choice!

Michael Otteson Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Finished job before estimated time frame.
Jonathan Chu
A Response from: Tim

Thank you for your business!

Michael Otteson Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

I think they are wonderful. I recently got a new door! I called another company and they made it really confusing. I knew what I wanted but for some reason each piece was extra.....I called Precision Door to get another quote. Kay came out to go through everything with me and made it SO EASY. I was immediately comfortable with Kay and she knew exactly what I wanted. Nothing cost extra...she quoted me the whole price...I love that the haul away of the old door was included which was separate in the other companies quote. When the guy came to install our new door he was very professional and very efficient. He was able to put up our new beautiful door and I LOVE IT. We also needed them to come back because something was wrong with the wiring (it was because they used the existing wiring which i guess was bad (not he companies fault). They came back and everything is great! Totally rewired !! I wold for sure recommend them! they made getting a door in our price range so easy!! I kept being disappointed by other companies, but they made our dream into reality. I now am so proud of our house ! Thanks Precision!!!
Annie Vitters
A Response from: Tim

It is nice to get a new garage door, isn't it? So glad you are loving your new door and Precision. Thank you for the review and the great recommendation!

Jeremiah Hintz Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Excellent service. The technicians did their work in a professional manner. They were asked to replace 2 broken springs of the garage door, they spent more time to balance the door until it's perfect. I am absolutely satisfied and would recommend to my friends.
Thang Le
A Response from: Tim

That's great! We are glad you are pleased and would recommend us to your friends! Thank you for choosing Precision!

Sean Scheiern Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Master Technician and Manager:
Review:

Exceptional service, above and beyond. Trustworthy, informative, presented multiple options, spoke using terminology I could understand, came back a second time to install key pad and inform us about options. A+ from start to finish. Shawn (bearded) was amazing! Sandler Training for sure was an added bonus! :)
Kimberly Smith
A Response from: Tim

Thank you! We do all we can to help all our Technicians be the best they can be.

Shaun Sewell Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Senior Technicians:
Review:

I just had cables, drums, and wheels replaced. I originally had them replaced April 24, 2013 which was 4 months passed the 5 year warranty on those parts. I will take careful notice before the next 5 year expires. I am very pleased with the work Billy Peterson performed. I will highly recommend him for any overhead door repair or installation. I have recently recommended Precision Door to 2 of my neighbors. Again, thanks for the professionalism of your company.....................Jim
Jim Alvaro
A Response from: Tim

Jim, Thank you for the review, for the multiple recommendations and for choosing Precision to service your garage door needs. Your business is certainly appreciated.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

So gratelful that technician, Michael, was in the area, and responded swiftly to our call. He was knowledgeable, professional, and was able to identify and correct our problem quickly. Very pleased.
Keith and gay Cooper
A Response from: Tim

Thank you for choosing Precision! We appreciate your business and the time you took to post a review.

Michael Otteson Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Sean was awesome. Explained everything. Keep up the excellent service
Joe Andersen
A Response from: Tim

It is our priority to provide great service-thank you for sharing!

Sean Scheiern Service Provided:
Garage Door Repair
Master Technician and Manager:
Review:

Michael was right on time, very efficient and demonstrated quality workmanship. He represents your company very well!
Gene Davis
A Response from: Tim

Thank you - we certainly strive for excellence and appreciate your review.

Michael Otteson Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

5 excellent service in every way
Clifford Carroll
A Response from: Tim

Thank you for sharing!

Michael Otteson Service Provided:
Install Garage Doors
Technicians:
Review:

Good, quick, knowledgeable service. Did not try to upsell me. Seemed like a straight-shooter
William Bruer
A Response from: Tim

Very good - thank you for sharing your "Precision" experience.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Thank you David for educating me and providing the best options to decide from. You’re a very skilled technician and an extremely pleasant young man and I appreciate the work you performed for me this morning. You’re a great asset to your employer!
Sandra Robinson
A Response from: Tim

David is most certainly a great asset to the company. Fortunately, we have a wonderful staff of professional technicians who continually improve skills in their field of work. Thank you so much for sharing your experience with Precision!

David Sweeney Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

Ryan was very professional. Called to inform me that he would be running late & asked if it would be ok to be about an hour or so late. He arrived as promised and gave me the options to chose from. He was not pushy just answered my questions. I would definitely recommend Precision Door Service.
Susan Nutter
A Response from: Tim

Thank you for sharing your experience and for the recommendation! We appreciate both very much.

Ryan Hudson Service Provided:
Garage Door Opener Install
Technicians:
Review:

Great service and fast. Thankyou
Cindy Mallo
A Response from: Tim

Thank you for choosing Precision!

Michael Otteson Service Provided:
Garage Door Repair
Technicians:
Review:

It's a pleasure to work with Precision. My issue was handled with total professionalism from the moment I placed the service call to the time that the repair was completed. Prompt, courteous, competent. I couldn't ask for more.
Russell Sniegowski
A Response from: Tim

Very good! Thank you for sharing your "Precision" experience for others to read. We appreciate your business.

Albert Stallworth Service Provided:
Garage Door Repair
Technicians:
Review:

Roy was fantastic! Showed up on time and was very professional. He advised installing a new garage door opener as our unit was 14 yrs. old. There was no high pressure sales, just an easy going personality offering a solid suggestion to which I agreed. He promptly went to work and had the new unit installed, operational with instructions and coded in no time. I was very pleased with his work as I was in 2015 when your company serviced our garage doors. I will definitely call upon you again if and when the other door fails. Thanks.
John Wilker
A Response from: Tim

Thank you allowing us to service your garage door needs again. We value your business!

Roy Amerine Service Provided:
Garage Door Opener Install
Product:
Opener
Technicians:
Review:

Precision Door Service was great. I was able to get an appointment the next day. They were here first thing and very professional. They helped solve our problem without trying to upsell!
Betsy Clement
A Response from: Tim

Thank you for sharing your "Precision" experience!

Shaun Sewell Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Senior Technicians:
Review:

Roy came out on time, inspected my system, made some adjustments, and presented options for addressing a problem I'd avoided for years. He is friendly but professional. I'm confident I've made the right choice.
Susan Silverman
A Response from: Tim

Thank you so much for sharing!

Roy Amerine Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Extremely satisfied with the entire process, from the initial after hours phone call with your operator thru the installation process. Our technician Albert was knowledgeable and professional about his work. If you face any repairs ask for him, you be glad you did !!!. Thank you.
Miguel Salazar
A Response from: Tim

That is great! Thank you for choosing Precision and for the recommendation!

Albert Stallworth Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

I had a very horrible experience from Precision. The technician was nice and professional and attempted to help me but when he called in to his office they were not very customer service friendly at all. I purchased a brand new garage door with all the accessories from your company on March 2014 and the spring has already broken. The tech said it will cost me $358, I told him my budget was $150 and that was when he called the office and they said said, no. First of all I did my research and found out that many roll up garage doors in residential use go 30 years or more on original springs. When we bought the house in 2013 it was the original garage door and springs and the house was over 10 years old.If we new this was going to happen, we would have left it without changing the whole garage door and spring. The reason we changed was because the door was old and dirty but the spring was still good. So we bought brand new garage door, opener, springs and everything you need for a whole and now here we are , four years into the install and the spring is broken already. Back in 2014 , two weeks after the install, there was a problem with the wiring so, they had to come out to fix that. I did another research and found out that most garage door companies use just the standard spring on new garage doors, that gives you between 10,000 to 15,000 cycle springs. So to determine my springs cycle life, our garage door is used four times (4 cycles) per day multiplied by 365 equals 1460. Annual average is 1460 divided by 10,000 equals 6.84 years (10,000 cycle springs)Or 1460 divided by 15,000 equals 10.26 years (15,000 cycle springs). So either way our spring was defective since if our spring is a 10,000 cycle we should have gotten at least 7 years or 10 years for 15,000 cycle and we are just in the fourth year. I was even content in paying $150 to replace the defective springs but after my research ,I don't think we should pay anything at all and they should be replaced at no cost to us, since they did not live up to its intended life span. After the tech, left I called the office and spoke to the receptionist and explained our matter and I was told there was no managers available to speak with me till tomorrow. How funny that is, since four years ago when you were ready to take our money, the sales rep was able to get a manger on the phone after 5:00 pm when it came to sales, but all of a sudden, no manager was available today to do the right thing and take care of this situation. Oh by the way I still had to pay $59.99 for the service fee, and nothing was done, so again you take our money and we are still left with a non -operable garage door. I am only giving a one star because the tech (Chris White) was a true professional and gentleman. If it wasn't for him I will not be giving any stars based on the overall treatment of our issue and experience we had today. I truly hope the owner does read this and decides to do something to help solve this problem. Chris White will be able to attest to everything that I am saying.
Joseph Clottey
Comment from: Joseph Clottey

I called the office today to get my issue resolved and I was told a manager was going to call me back today and he did. The manager's name is Sean or Shawn, he listened to my problem and immediately without hesitation agree to my $150 budget I had to fix the broken garage. Within 45 minutes another technician by the name of David Sweeney was at our house and came in changed our broken springs with brand new one. he told us these springs were 20,000 cycle springs it looks like our old springs were 5000 cycle springs. I want to say after speaking with the service manager, Sean or Shawn things got better and I am grateful that precision has someone like him on board. If you have any issues, he is your go to guy to solve any issues. The tech, David Sweeney today was also very nice, courteous and professional. I would say that today's experience and services earns Precision doors 4 out of 5 stars.

Response from: Tim

Thank you for sharing your entire experience-it is always our intention to leave customers feeling good for having done business with Precision. While a negative experience doesn't happen very often, we always make it a priority that any issues customers have be addressed quickly and appropriately. Thank you again!

David Sweeney Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

Great People and excellent work!
Steven Muise
A Response from: Tim

Thank you for sharing!

Shaun Sewell Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Senior Technicians:
Review:

Josh did a great job on installing two new garage door openers. He was very professional.
Dan Hart
A Response from: Tim

Thank you!

Joshua Blankenship Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

Awesome service
Michelle Hans
A Response from: Tim

Thank you!

Ryan Hudson Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technicians:
Review:

Excellent service from estimation to design selection to installation. Employees were professional, explained the product and process and were on-time. We purchased a new door and belt opener and could not be happier with the final result.
Timothy Bosse
A Response from: Tim

Thanks for choosing Precision!

Scott Shaw Service Provided:
Install Garage Doors
Installers:
Review:

Excellent technician. Work done was excellent. I am so glad I chose Precision Door Service
Donald Dawson
A Response from: Tim

Great! Thank you for sharing!

David Sweeney Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Albert was very nice to deal with. We bought a new motor, new rollers and a tune up.
Debbie Gill
A Response from: Tim

Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

Great decision to use Precision! The salesperson was very knowledgeable and the installer was terrific! Using the Haas website to see the garage doors on an uploaded photo of our home made for an easy decision. Everyone was courteous and arrived on time; it was a very smooth process from beginning to end.
Susan Lilley
A Response from: Tim

Thank you for choosing Precision and for sharing your experience!

Service Provided:
Install Garage Doors
Product:
Garage Doors
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