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Read what people are saying
about Precision Garage Door in:

Gwinnett County, GA

Precision Garage Door of Atlanta
has received 1682 reviews, averaging 4.93 Stars:
1 2 3 4 5
Review:

My garage door came off track and I talked to Juan initially, but Andre came out to fix my problem. Andre put the garage back on track and provided a tuneup. He explained everything to me and was very kind, professional and knowledgeable. I’m so glad I called Precision Garage Doors. I will contact them again when needed and will definitely refer my friends.

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Andres Garcia Service Provided:

Garage Door Repair


Technicians: Andres Garcia
Review:

Excellent Service. My sister recommended because they had worked on her garage doors. Ryan was punctual, knowledgeable and very helpful. Thank you for a job well done.

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Ryan Hudson Service Provided:

Garage Door Repair


Technicians: Ryan Hudson
Review:

Dusti was very professional and did an excellent job in checking my old opener and explaining the situation to me. He installed a new one, and it works much better than the old one. Highly recommend!

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Dustin Bourchier Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technicians: Dustin Bourchier
Review:

The price that was originally quoted was a lot more than expected after showing them the other companies quote they matched the quote but I feel like the service that was received wasn’t what the guy said he was originally was going to do.

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A Response from: Tim Yeager

Thank you for your business and taking the time to share your feedback. We are happy to see that the service manager was able to honor another company's pricing so we could work with you. It is possible that our original quote was higher because all of the items being serviced or replaced was not the same as the other company's quote, as they could have been doing less or using parts that weren't the same quality. Customer satisfaction is our main goal and working with you on a price that was fair and still proving you with quality parts is what we aim to do. The service the technician provided that you agreed upon was a torsion rebuild which replaced your spring, 3 bearings, 2 drums, cables, torsion tube and provided a warranty. We were pleased to work with you and we're here anytime you need us.

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

10/10 overall scoring for Precision and for the Tech Sharkey who made our call to your company worthwhile. We had multiple problems for weeks with our temperamental garage doors not opening at times and none of the wireless remote working. I was very surprised we were able to get a Tech out to the house on the same day of my call and with in a few hours had a new, quieter garage opener unit and remotes installed. Sharkey was easy to talk to and explained the potential root cause of the issues, possible lightening strike, and offered great tips on preventative maintenance. Fast response, great customer experience and definitely would refer Precision Garage Doors to anyone needing your service.

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Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Review:

The technician Thomas Bott was timely, friendly and very patient as well as knowledgeable. He took the time to give 3 options and answered all my questions until I understood clearly what needed to be done. He left the decision solely up to me with not an ounce of pressure. This company is one of the best with their Integrity and ethics. From my first phone call to the completion of the job they were pleasant and fast to respond. I will definitely recommend them. Keep employees like Thomas and the nice young lady who scheduled and you should continue in business for as long as you like.

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Thomas Botts Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Thomas Botts
Review:

I chose Precision because their reputation is credible. What I do not like is the repairman offering additional services not needed. All I wanted was new springs for my garage door.

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David Sweeney Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: David Sweeney
Review:

I had a great experience with all the work performed on replacing my garage door . Michael the sales person was very nice , on time , friendly and very professional. The technician whom installed my garage door was very professional , very detailed Thank you so much for such a great job . I will definitely recommend you guys

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George Plemmons Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: George Plemmons
Review:

Ryan Hudson was very positive and professional. He came on time and informed me of everything that was going on with my garage door. I really appreciate how he provided me with information to make a great decision. I feel he went above and beyond to provide excellent service!!

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Ryan Hudson Service Provided:

Garage Door Repair


Product:

Garage Door Opener


Technicians: Ryan Hudson
Review:

I have used them before to service my garage door and they are very professional. I did end up ordering a new garage door. All I need now is a quick service to get it to me unless time.

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Andres Garcia Service Provided:

Garage Door Repair


Product:

Garage Doors


Technicians: Andres Garcia
Review:

Excellent service and explanation about all the parts needed to repair garage door. Nice to have a great repair person who knows what he is doing. Thanks for that.

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Juan Gordillo Service Provided:

Garage Door Repair


Product:

Cables


Technicians: Juan Gordillo
Review:

Showed up on time. Courteous, professional and efficient. Thoroughly explained the repairs needed and offered several options. Performed quality work and installed quality parts.

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Juan Gordillo Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Juan Gordillo
Review:

Great service, great technician & very knowledgeable. Fixed everything & didn’t take long at all. Very happy with our service & glad they were able to come out same day. Thank you Xavier & Precision!

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Service Provided:

Garage Door Repair


Product:

Rollers


Review:

I have used Precision for 25 years! The Best! Shaun provides,"Extremely Impressive Customer service."

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Shaun Sewell Service Provided:

Garage Door Opener Repair


Product:

Remotes / Keypad


Senior Technicians: Shaun Sewell
Review:

He was excellent! Thankfully, my problem was not to severe. He showed me how to troubleshoot just in case my problem happens again. Overall, great service.

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Andres Garcia Service Provided:

Garage Door Repair


Product:

Opener


Technicians: Andres Garcia
Review:

Great customer service and diagnosed the problem immediately!

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Shaun Sewell Service Provided:

Garage Door Repair


Product:

Garage Doors


Senior Technicians: Shaun Sewell
Review:

I just want to say that Shaun Sewell who came and replaced my keypad was a joy to meet. He was professional, knowledgeable and his personality was awesome! Thank you again for your service.

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Shaun Sewell Service Provided:

Garage Door Opener Install


Product:

Remotes / Keypad


Senior Technicians: Shaun Sewell
Review:

Wonderful experience with Precision Door from Michael with the estimate to Ricky with the installation! We would highly recommend Precision to everyone needing garage doors.

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Rick Dowdin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Rick Dowdin
Review:

We used Precision Door of Atlanta due to previous job years back. And just as before we were Not disappointed. The technician (Dustin Bourchier) was extremely courteous, knowledgeable, and professional. We will definitely use Precision again when the need arises. Thanks again: The Grahams

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Dustin Bourchier Service Provided:

Garage Door Opener Install


Product:

Opener


Technicians: Dustin Bourchier
Review:

Quick response. Came out on a Sunday. Friendly service and gave 3 options for repairs.

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Thomas Botts Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Thomas Botts
Review:

Andrice, did a great job on the installation of garage door. Very professional and nice attitude.

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Fred Griffin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Fred Griffin
Review:

Jeremiah called to let us know he was on the way, arrived on time, and did an excellent job fixing the issue and explaining how to best care for the door in the future. First class service all the way.

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Jeremiah Hintz Service Provided:

Garage Door Repair


Technicians: Jeremiah Hintz
Review:

Shawn provided great customer service! Everything was explained prior to the work being done and was gone over after completed. Very pleased with the job, quick response and communication.

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Shaun Sewell Service Provided:

Garage Door Repair


Senior Technicians: Shaun Sewell
Review:

Dustin B is very nice to help me fixed my garage door and he come very be on time, I am very glad and thanks to him!

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Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

My garage door would not open. I went to my phone for repair company and chose Precision. The were out the next day and the door opener was inspected and fixed in about an hour. The best thing about Precision was the service they sent. He was beyond courteous and he knew his business. Ask for Ryan Hudson when you call.

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Ryan Hudson Service Provided:

Garage Door Repair


Technicians: Ryan Hudson
Review:

Shaun is a master at what he does. Professional, efficient, thorough. Very polite. Inspected everything and clearly explained options. Very pleased with the work done. Highly recommend these folks.

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Shaun Sewell Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Senior Technicians: Shaun Sewell
Review:

Absolutely horrible experience with Dustin Bourchier. He was extremely rude and tried to take advantage of me. He just better be glad my husband was at work because he walked in my garage, which I’ve never had an issue at all with my garage door, and tried to add all of these extra fees to the price. It started at $279 and he ran it all the way up to $650 on the spot, pointing out things that were never an issue. He came to fix door springs and started looking for other things which is not what I called him out to do. I have a garage door guy that I use typically but he was out of town and Dustin put a completely bad taste in my mouth as to why I don’t use garage door companies to fix anything. I feel like he tried to take advantage because I was a woman. It was so evident. Women if you have garage door issues, make sure your husband is at home when Dustin comes. Very, very rude!!!! I was appalled by his demeanor, his behavior and rudeness!!!! Stay away!!!!

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A Response from: Tim Yeager

Thank you for sharing feedback about your service call. We truly hate to hear how you felt you were treated. We do not take that lightly and we will be discussing it with the technician so he can do better in the future to avoid this from happening again. He certainly wouldn't take advantage of you because you are a woman. The fee that the call center quoted you for springs was just for springs. They don't have any way of quoting for any other potential door issues since they are not on site. It is the technician's job and our company policy that a 25 point inspection be completed on the door before a recommendations or quotes are provided. Based on his inspection, your door failed the springs, drums and had severely frayed cables. He did call the service manager to discuss pricing options and while on the phone, the service manager did hear how the technician was being talked too as well. The technician was advised to leave the quote and go to his next job. Customer satisfaction is our main goal and we are sorry we couldn't provide you with the 5 star service we strive for.

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Technicians: Dustin Bourchier
Review:

We have been using this company for years and today was another Great Job repairing my garage door!

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Juan Gordillo Service Provided:

Garage Door Opener Repair


Technicians: Juan Gordillo
Review:

Great service - we had an emergency call at 9:30 pm the tech was awesome- great service quick response time - I will always use precision . Thank you

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Anthony Watts Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Anthony Watts
Review:

Best company to go with if you need garage doors. Installer did a very good job. I am happy with this company.

-

Rick Dowdin Service Provided:

Install Garage Doors


Product:

Garage Doors


Installers: Rick Dowdin
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Gwinnett County

(770) 882-2524

(770) 882-2524
Cobb County

(770) 308-4411

(770) 308-4411
Alpharetta Area

(678) 436-5599

(678) 436-5599
DeKalb County

(404) 751-1634

(404) 751-1634
Atlanta Area

(404) 751-1634

(404) 751-1634
Fayette County

(770) 882-2524

(770) 882-2524
Cherokee County

(678) 436-5599

(678) 436-5599
Forsyth County

(770) 308-4411

(770) 308-4411
Clayton County

(770) 282-2211

(770) 282-2211
Gainesville Area

(678) 707-8620

(678) 707-8620
Cartersville Area

(678) 436-5599

(678) 436-5599
Stockbridge / Griffin Area

(678) 707-8620

(678) 707-8620
Douglasville Area

(770) 882-2524

(770) 882-2524
Newnan Area

(770) 282-2211

(770) 282-2211
Athens Area

(706) 608-8899

(706) 608-8899
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