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Read what people are saying
about Precision Garage Door in:

Gwinnett County, GA

Precision Garage Door of Atlanta
has received 1546 reviews, averaging 4.94 Stars:
Free Service Call With Any Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your service guy could not figure out the Issue. But, I have paid $59. Wasting my money ????
Abdul Ismail
A Response from: Tim

Thank you for sharing your experience with us. We hate to see that you did not receive five star service because the quote was too high. Customer satisfaction is our top goal and we want all of our customers to receive five star service from start to finish. We did go back to review your account and listen to the recorded call to make sure you were informed of the $59.00 service fee. The scheduler did inform you of the service fee up front and that it would be waived if repair work was done. After that, you did acknowledge the information he gave you on the call. When we provide a quote, the price includes the parts and installation. Online quotes for parts only will of course be cheaper when comparing them, as they do not include the installation fee you'll be charged by another company to come and install the purchased part. Most companies in the service industry will charge a service fee and some will not waive it with repairs. The service fee is charged to cover the time, gas, insurance, maintenance, etc. that it takes to keep our business running smoothly. We are sorry you feel your experience warranted a 1 star review, we would love the opportunity to help with your door but we do understand the need to shop around. Please don't hesitate to call if we can help in the future.

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was performed as discussed. It was a bonus that it was performed considerably faster than I expected. Very happy with the service!
Victor Serrano
Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had several estimates to replace the doors for a 3-car garage. Glen Bush of Windows and Millwork recommended that I look you up and I had also seen your work in the neighborhood. Jason Davis did a superb sales presentation and I decided to go with Precision Doors. Your installers Fred and a trainee were such professional gentlemen. They catered to my request to replace an existing rotten wood beam that they said was not in the order and clarified my concerns. The installers even asked for permission to play music while they work ..I was impressed! I am a very satisfied customer. Thank you for the military discount!
Marie - berthe Narchet
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Absolutely fantastic experience from the initial phone call to the installation . Was scheduled fast , received a call ahead that the Technician was on his way and the technician that came to my home was knowledgeable and extremly professional. I absolutely will not hesitate to use Precision in the future
David Casole
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you Sean for promptly sending your great team member Shaun and his assistant to replace my garage door broken spring this afternoon. Both Shaun and his assistant not only did a great job but also very professional, just like you did a great job to replace the garage opener four years ago.
Bin Li
A Response from: Tim

Great feedback, thank you for sharing this with us. Customer satisfaction is our top goal and we love seeing that you received five star service from Shaun, and Sean. We appreciate your continued business and please call if we can assist you in the future.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great experience from start to finish and same day service! Couldn’t ask for anything more.
Tony
A Response from: Tim

We are so pleased to see you received five star service. We are happy to help anytime you need us. Thank you for your business and five star review!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sean is a very experienced mechanic and knows what exactly to be fixed.
Raghu Toduru
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Britt’ was awesome! Efficient and effective work done. You all are a great team!
Lyndra Moore
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision has a great reputation and offer competitive prices. Dustin was awesome
Pat Kirkpatrick
A Response from: Tim

Thank you so much for the kind words, we will be sure to share them with Dustin. We appreciate your business and please call anytime you need us.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Garage Door is amazing! My garage would not go up at all and when I called them, they not only came out the same day, but within an hour. Joe was very professional and wore a mask. He explained everything he did and had it fixed in no time!
Julie Bozeman
A Response from: Tim

We are so glad you called and that Joe was able to get your door working again. Thank you for your business and the five star review!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very timely service. Technician was knowledgeable, polite and professional
Catherine & larry Steele
A Response from: Tim

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Robert was very professional and he was here on time and explained everything that was needed. He also recommended some things that we could do on top of what was needed that should prevent future problems. He was thorough and once we made a decision he got to work and completed the job in a timely manner.
Chris Carter
A Response from: Tim

Great feedback, thank you for sharing your experience with us. We are so happy to see that Robert provided you with five star service and that you were satisfied with his work. Thank you for your business and if we can help in the future, please let us know.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great website, great ratings, and local. Good to have a great local business. Horace Cook
Horace Cook
A Response from: Tim

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime you need us.

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My doors are only 4 years old, but the one i rarely use had begun to make a loud noise. This company’s representative came and installed new nylon rollers and did a total tuneup on both doors... GREAT job... the doors sound so much better.... Thanks!
Pat Kirkland
A Response from: Tim

It was our pleasure, thank you for calling us to help with your doors. We appreciate your business and we're here anytime you need us, please don't hesitate to call.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very disappointed with the service, the charge for someone to come out is way too high and they charge way to much for repair that does not need to be done. I would not recommend the service.
Amy Bui
A Response from: Tim

Thank you for sharing your feedback with us. We appreciate you returning our call to discuss what happened. As stated on the phone call, we truly apologize for you being unhappy with the service from our technician and we will be discussing this with him in detail. We will use this experience as a learning tool with our technicians and review what the customer states they need at that very moment versus what they would like to do overall but can't do on that exact service call. Our top goal is customer satisfaction and making sure our customers receive five star service with every call, and we do apologize that we missed that mark with you. Again, thank you for taking our call to discuss everything that happened and we are here to help anytime you need us.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was leaving for work 8:30 am on 08.03.20, got in the car and the garage door would not open. Looked on the website saw precision door called the phone number. The person who answered was professional and told me she could have someone out today for a 59 fee that would be waived if I allowed the company to do the work. Dave showed up around 2:00 pm and told me was the issues were and what my options were. I picked the best option and at 3:40 pm my garage door is working. Dave was very professional and courteous. I will definitely use again.
Kathy Glynn
A Response from: Tim

We are so glad you called and that we were able to take care of your garage door problem. David is a great employee and we love seeing that he provided you with five star service. Thank you for your business and we look forward to working with you again if needed.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service. Called for weekend repair, technician was out in 45 min. Great job !
Terry Curney
A Response from: Tim

Awesome to hear, so glad we could help. We appreciate your business and the five star review!

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Shaun was very honest & helpful. Will recommend precision door to anytime
Renu Sachdeva
A Response from: Tim

Thank you so much for your business and recommendation. We are glad Shaun was able to help take care of your door needs. Please call if we can assist you in the future.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very knowledgeable, work done promptly.
Michael Maston
A Response from: Tim

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Please call if we can assist you in the future.

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The problem was identified and resolved quickly. Joe did a good job. Very satisfied with the service. Thank you.
Cynthia
A Response from: Tim

Thank you for trusting us with your business. We are so happy to see that Joe took care of your garage door needs and that you were satisfied with his work. Please call us anytime we can help.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was able to get a same day appointment and repair. It was so smooth. I wish all repairs went this effortless. Very pleased with my services.
Janelle Meadows
A Response from: Tim

We are so happy to hear this, thank you for sharing. We certainly try to make the whole experience as easy and convenient as possible for the customer. Thank you for your business and we are here to help anytime you need us.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I went to your website and watched all the videos. They were well done and helped a lot when Shaun explained to me what was wrong with the door. Also, walked over and looked at the truck which was fully stocked, clean and organized. The outside of the truck had names of the establishments that rated the company with 5 stars and BBB emblem. Shaun a Master Technician was the main reason I had the work done on the spot instead of getting quotes elsewhere. He clearly explained what was wrong. He gave me 3 price options to choose from based on what I wanted and felt I needed. I chose to have a new spring system installed. He asked me the right questions to pick the option I did. He was very professional and presented himself as highly trained and knowledgeable. Don’t get spooked by the $59 service call charge. It’s waived if you use them and you will! Warranties were very good for each option. Very professionally done.
Darlene Goins
A Response from: Tim

Thank you so much for taking the time to provide such great feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We take pride in knowing our customers are happy with their experience and our technicians. Shaun is a valued team member and customers love him! We appreciate your business and we look forward to working with you again in the future if needed.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dustin provided Friendly and efficient service. He kept me informed re his arrival and estimate to repair the opener.
Michael Evans
A Response from: Tim

Thank you for taking the time to leave such a positive review. We appreciate your business and we are here to help anytime you need us.

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I appreciate technicians who have patience with consumers. I had such a technician
Barbara Leslie
A Response from: Tim

Thank you for taking the time to provide a review, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We appreciate your business and we are pleased to see how satisfied you are with the service provided. Please don't hesitate to call if we can help in the future.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mr Andres was very profesional and resourceful He made sure to keep social distance and wore his mask At all time. Very caring. Tk you
Milly Plaza
A Response from: Tim

Thank you for your business, and the five star review. Andres is great and we will share your kind words with him. Stay safe and call anytime we can assist you!

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Dawson was amazing. Very knowledge and professional. He installed my new garage opener in under an hour and also programmed my car. I am now a lifelong customer.
Melissa Counts
A Response from: Tim

Awesome feedback, thank you for sharing. We are so pleased to see that Dustin provided you with five star service and that you are happy with his work. We hope you enjoy your new opener and we look forward to working with you for many years.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The installer came out installed my garage door opener and put holes in my ceiling and then tried to patch it up it looks like crap it's not a good patch job at all I'm very disappointed in the patch he did.
Robert Polk
A Response from: Tim

We apologize that this happened during the install of your new motor. We appreciate you taking the time to speak with us today to discuss this matter. As discussed on the phone, we would certainly have sent out a professional to do the repair and we would have paid for it. Thank you for accepting the $100.00 refund as compensation for our error. We do appreciate your business and hope we can assist you in the future.

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The Technician that came out to repair/fix garage door was very attentive and knowledgeable. Very courteous and professional! Would recommend this company for your garage door needs!
Roderick Arceneaux
A Response from: Tim

Great feedback, thank you for sharing this with us. Customer satisfaction is our top goal and we love seeing that you received five star service from our technician. We appreciate your business and please call if we can assist you in the future.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with the tech’s expertise. After weighing my very heavy wooden door he replaced my broken 28 inch torsion springs with a much strongEr pair of 39 inch coated. He replaced both sets of cables since one side was visibly frayed. He straightened out my slightly bent tracks and also reset my external keypad....I had owned the house for three years and had never been able to figure out how to do it. I was pleased that the truck was stocked with all the needed springs, cables, etc and was able to diagnose and complete the job in the same visit. I would highly recommend this company!
David Bull
A Response from: Tim

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We try to make our customer's experience as smooth and painless as possible and we are pleased to see how satisfied you are with the service provided. Thank you for your business and we look forward to working with you again if needed.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Andres did an amazing job! Extremely courteous and handled a very challenging issue with the garage door! Incredible!
Kris Doyle
A Response from: Tim

Thank you for taking the time to share this positive rating! We will make sure to share this with Andres and let him know to keep up the amazing work. Please call if we can assist you in the future and thank you for your business.

Service Provided:
Garage Door Repair
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