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Precision Garage Door of Atlantahas received 72 reviews, averaging 1.00 Stars:
Atlanta, GA
Buford, GA
Precision did arrive the same day I called, and fixed the issue with my garage door; however, BUYER BEWARE of their extremely inconsistent pricing. My neighborhood and I had the same issue with our garage where one of the springs broke, and the garage wouldn't go up anymore. My neighbor used Precision and was charged $249 to replace one of the springs, and the labor was only $17 which brought his total to $266. I was told I had to replace BOTH springs even though only one was broken, and was charged $361 for EACH spring a total of $722, plus the labor was $189, bringing my total to $911. The technician was here for a grand total of 45 minutes fixing everything. When I called Precision to ask them about the discrepancy, the receptionist LaToya told me the manager Mike would call me back. Never received a call back. Will not recommend this company to any other neighbors with garage issues because I don't want them to get taken advantage of on pricing the way I was. Very disappointed.
- Dane Forlenza
Product:
McDonough, GA
Great job on installing my opener!! But not great double charging my card!!!! Talked someone today about fixing it and she was supposed to text me the information about reimbursement I still haven’t gotten a response!!!! I’m not happy with the end result of this purchase. I would not recommend you to anyone I know. it has to do double charges on my credit card fix or I will depute all charges and you can come take it back.
- Robert Bruce
Product:
Cumming, GA
Technician was horrible. Instead of fixing the sensor and sensor bracket properly, he just turned its direction in 2 minutes with his wrench. (He also advised me to contact Lift master for design improvements!). It only took 2 minutes. He charged me $202.23 for this work!!! When I googled it, the safety sensor alignment typically costs $75-85. The complete replacement of sensor costs $170. I will never come back to you and will also propagate this bad story.
- VENU CHERUPILLIL
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My barely over a year old door opener stopped working. A technician came out and decided, after cycling through a few times, that the motor is fried. Obviously it is not since it works from the unit itself, if not from the wall or the remote. Then he offered to sell me a new one for $700 plus tax. I would do just as well to purchase my own opener and get a handyman to install it. It would be cheaper and have just as much of a no guarantee. I’m extremely disappointed. Kirsten Mygil
- Kirsten Mygil
Woodstock, GA
The Tech was fine. He did his job and was courteous. The price I was charged for replacing th sensors however was exorbitant. 358$ to replace the sensors was too much. I tried to use a coupon and was told I couldn't. I had purchased a door from you a few years ago and was happy with it. But I won't be back due the price you are charging. I feel ripped-off.
- Pat Larossa
Fairburn, GA
NEED FELLOW UP ON WHEN WE WIL GET DOOR INSTALL ......
- Joseph Scott
Jasper, GA
Definitely a unique experience. The Call center said the appointment was from 8-12 yet i get a text a few hours later saying that the appointment is from 8-10. I call at 10 am asking about it and get told "What we tell you on the phone is the rules" I asked about the text message that i received and the call center employee gave me the standard answer "I'm not sure what happened but it was wrong" Tech calls me a few minutes later and says he's enroute. When he arrives, he explains to me that in his job board our appointment was 10-2. There's definitely room for improvement on this. And the upsell tactic...The tech proceeded to tell me that the standard for each call is to charge at least $800. So upsell as much as possible. Waste of time in my opinion. Did the tech get the door working again...yes. And he stated the following "Well i's not really a commercial door guy, they should have sent someone else. Just don't open the door up past here and you won't have any issues. I'm not sure why that cable keeps coming loose"
- H&H Creations Tampa
Atlanta, GA
I chose Precision Door Atlanta because of estimate I was given over the phone. I thoroughly described what was broken and was given an estimate that was a little lower than three other companies I called. When the technician arrived he told me the price was over 3x what I was quoted. By the time I got the actual price it was too late for me to get the problem fixed by another company that day.
- Anthony Kramer
Product:
Gainesville, GA
The service technician was well spoken and on time and that's how they earned their star. Past that I have a 10 year old house with premium insulated non window garage doors. I called for a broken spring and got quoted over the phone 90-250 dollars depending on what spring I needed. The standard service call fee was 29.95 and would be waived if I had them do the work. the technician showed up on time and took a look at the door and proceeded to try and up-sell me everything except new door panels. Cables, bearings, adjustment, spools, opener tune up. When I asked if he could just fix the issue I got a second quote for a completely new spring system. At that point I asked if he refused to just replace the spring I needed, then I got the Hard sell. Paid the 29.95 service fee and said thanks but no thanks. customer service is an issue with these guys or they're just hard of hearing. No doubt this wont make it on the site but look at reviews on yelp and other places before you have them come out. I'll be reviewing elsewhere as well
- Roger Boykin
Hampton, GA
On 12/17/2023 we requested an estimate for door replacement.Derek came by and gave us an estimate. He wanted a deposit, but I stated we would think on it.On 12/21/2023, after thinking about it and looking around at other doors, we decided on a black door with NO windows. So after a revision, a new estimate was provided and we paid in FULL Estimate 60961113 - just under 4K.On 12/31/2023 Derek texted us to request all of our information for their paperwork etc.On 01/09/2024 I called to speak to a manager at 350pmOn 01/10/2024 around 11am I was finally called back, and I voiced my concerns about not hearing from anyone about anything regarding our door. It apparently did no good.01/29/2024 I got a call stating our door was ready, and we setup a date and time for the installation. Robert arrived and installed our door, hardware etc. I like Robert. He did a good job. He is a credit to your company. I take serious issue with a few problems I have experienced with your company.I fail to understand how someone can drop a chunk of money and not hear from anyone in your company for an extended period of time. Had I not called on the 9th, I have no doubt no one else would have called us. Can you imagine how uneasy someone would feel if like us they dropped a considerable amount of money and had not heard from anyone for over a month? Our new garage door is nice... it is the exact color we wanted. What isn't so nice is the WINDOWS that we did NOT want and did not pay for. It gets worse than that. The door was installed on 2/01/2024. Today is 02/04/2024, and we still have YET to receive a phone call from anyone on this matter. Like I said, there is a serious communication issue with this company.And to add icing to this cake, the wrong garage door opener was sent. So for two days we had a different opener than what we paid for, but it was functional so at least we were not left without a garage door. Robert came over today (02/04/2024) and installed our correct opener. It speak volumes to his work ethic that he returned - on a Sunday no less - as promised to install the opener we had actually paid for. Robert has been the only bright spot in this ordeal. He is a credit to your company. I fail to see how we could continuously keep falling through the cracks. I do not understand how a company that claims "We earn our customers' trust in 3 important ways" can allow us to experience half of what we have. I have learned a valuable lesson here. I have learned I will need to go to the extreme end of due diligence to prevent this from ever happening to us again.I have also learned we will not be paying in FULL again.Thank you Precision Garage Door Service for teaching us lessons.
- Shawn And Susan in Hampton
Product:
Jonesboro, GA
It had been 1month and still no garage door. 1week after I paid deposit got update door was ordered. The person who came out said should take 3 weeks
- Jim Hellerud
We are very sorry to hear this. Although, we see that you had your door install yesterday and wanted to follow up on this to make sure you are satisfied with your install. Unfortunately, sometimes lead times are not a true reflection of an ETA and we are at the mercy of the vendors/manufacturers we do try everything in our power to get the doors in and scheduled in a timely manner. We apologize for missing the mark with your door order. Please give us a call if you would like to discuss, we are always open to listening to our customers and learning and growing from constructive criticism. We value and appreciate you Jim, and thank you for giving us a chance to make this right for you. Thank you!
Product:
McDonough, GA
269 to reprogram safely sensor. That is too much. It to like five minutes to reprogram and changing me this amount of money is in fair.
- Sai Mandava
Thank you for reaching out to us about your concerns with your service! Our service manager has tried contacting you but unfortunately, we were unable to reach you. Please give us a call at 404-260-0047.
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They came on the wrong day. Gave me an estimate in person and then sent me a completely different estimate via email.
- Holly Oetting
Atlanta, GA
The Technician was very nice and cordial, but I found out afterwards that I had been severely overcharged for the work I had done 2 springs and cables for $700.00 is extremely high. I'm a Senior citizen and got no break whatsoever. I have no extra money to throw away
- Beverly Myers
Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us with any further comments or suggestions? We hope we can use the information for future improvement.
Product:
Kennesaw, GA
The service technician was very dishonest and lied about what was wrong with my garage door and I will never use or recommend this company to anyone, period. The technician was very disrespectful and loud. This technician shouldn't be allowed to work for good customers because his motives out there is to lie and overcharge customers for his own gains
- Victor Akwara
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service. We aim to provide all of our customers with a high-quality experience. I have forwarded your response to a manager and someone should be reaching out to you shortly.
Product:
Marietta, GA
Have used precision numerous times over the past few years. Extremely disappointed in you guys this time. Minimum charge is $29 and I got exactly the minimum service but was charged almost $100. Technician just realigned the sensor. Took exactly 30 seconds. Didn't even do a further inspection of the garage door. Absolutely felt ripped off by your service this time. Will be using someone else in the future!
- Sumit Chatterjea
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service. We aim to provide all of our customers with a high-quality experience, and we hope to see you again in the near future.
Buford, GA
Would not recommend or use again. First I would never ask a customer access to the garage home without them being there. This was fine to me as David was running ahead of schedule. I explained my needs over the phone during the appointment process and a tune up nothing extra. David asked me and I told him what was wrong and that I had ALL previous work records on my garage. I also said I could be selling in 5 months up to 2 years. David starts working up figures and tells me my sensors are bad???? That is why they flicker???? Nope. I had to even show him my remote works. I said it is the wall remote. At this point I shared with I may be a women but don’t insult me. I have a feeling this has been pulled before. He presented quotes with 5 year warranties, why? I marked through all large quotes tune up and wall remote. You would think Precision could afford a standard price list for services. David presented nothing like this. I have had all kinds of work done this was a first. He oiled the springs on the other garage door as a courtesy. The credibility and integrity of your company can not be changed by spaying lubricant on springs.
- Marsha Howard
Thank you for taking the time to let us know about your experience. We did an audit of your charges and will be waiving the garage door operator maintenance fee and tune up fee. Here at Precision, we pride ourselves on customer service and your complete satisfaction is always our goal. Someone will be in touch to process the refund, and again we thank you for your business.
Acworth, GA
The job was completed and my garage door works fine,however the tech Allen Morgan extremely unprofessional and very rude to my wife. Company ok,technician NOT I bought a new opener,rollers, a new belt totaling over $1300.00parts and labor only to have a bad tech. Ken
- Ken Ashford
Thank you for taking to time to share your feedback, we apologize for the unpleasant experience you have had with us. The account noted the work was quoted and accepted, prior to the technician's arrival, when the appointment was scheduled. We strive to provide the best service and experience to our customers. We have shared your feedback with our team to address the issue and to make improvements moving forward.
Atlanta, GA
The problem was not solved the technician wasted my time by coming out and doing not one diagnostic. He looked and said the spring is broken, offered no explanation and then gave an estimate of over 1,000 after having been there for 3 minutes. This was a waste of my time and I will be using another company.
- Valerie Thomas
McDonough, GA
Absolutely the worst service I’ve experienced. Would not recommend.
- Gary Collins
We would love the opportunity to turn this experience around. I have sent a message to our service manager, Sean to give you a call. Thank you
Lilburn, GA
The repair of my garage was good. However the customer service and respect for my home was totally offline. The serviceman Damien, had bad guts and decided to disrespect my bathroom!! I don't care how bad he needed to go, he should have dismissed himself and went to the nearby gas station. On top of that he left it like a port a potty, stinky, and remains in the toilet. I am beyond pissed at this level of disrespect.
- Jerome Toombs
Acworth, GA
Over priced and recommended Replacing pulleys that were barely a year old. Call Overhead Door!
- David Palmer
Alpharetta, GA
The charges for minor repairs and materials was ridiculously expensive. As a senior I feel I was taken advantage of. I will never use your services again nor will I recommend them to others.
- Sheryl Mcdonald
Braselton, GA
I called precision garage door service to come out to install the door back, because it fell out of its tracks.The technician started off saying that I need a new door (which was going to be over $2000 )because of liability in installing some thing that’s on the floor he can’t touch the original one. I went on to tell him that I didn’t call him to order a new door, I need this one installed back. He said he was going to check with his manager and get back with me. A few minutes later he comes back giving me a different estimate to add a new spring and all the work it’s going to cost $1200. I explain to him again, I do not need anything else but to put the original door back. He went to his car I thought he’s going to bring me the receipt to just pay for the service call, comes back and tells me that since he’s here he was going to do it for 499. At this point I realized he was just trying to rip me off all along, but it didn’t work. I sent him away paying him for the service call. These are the most dishonest people I’ve ever met!!’ Never want to work with them again!!!
- Nadia Glushchak
Atlanta, GA
Fair. I was charged 30.00 extra for a tune up. The technician sprayed the hinges and left a can if lubricant. Iwas rather disappointed because I was told the cost after the fact. 89.00 for service call and a can of spray. Nothing was wrong with the garage, he said. I still think there is a loud sound upon opening. I do not see him on the list of employees
- Joann Lottie
Marietta, GA
Precision garage door service installed a new motor on my garage door three years ago. I called them back out to come take a look, as the motor stopped working. The technician was extremely rude and told me that I have been opening my garage door too many times and I broke the door. I said but it has a lifetime warranty? He said with faulty use it’s not valid. I said how can you prove that? Then, he tried to tell me that as a courtesy he would replace the motor if I replaced the door with them. I called another company while he was outside and they told me the warranty is automatically with Liftmaster, so there should be no question. The quote for spring replacement with another company was $280 verses $900 with Precision. Upsell upsell upsell… I will never call Precision doors again
- Nicole Verkamp
We appreciate you sharing your experience, but we wish it would have been a five star experience instead of 1. We reviewed your account and the service manager spoke with the technician about your door. Your motor didn't work because your springs were broken. The motor isn't designed to lift weight without the springs doing their job, hence it breaking because the springs weren't helping. Your liftmaster motor does have a warranty through liftmaster, but they don't come out to do repairs on the motor themselves, they have companies like ours do it for them. Our technician offered to replace the motor but only after you replaced the springs, or you would still have the same issue. There was definitely no upselling, he was trying to repair your door and it do it properly. If you have additional questions, please feel free to reach out, we would be happy to discuss them with you.
Woodstock, GA
I was very disappointed in the price of $640 to replace a broken spring. I ordered the parts from Home Depot for $55.00. This quite is ridiculous.
- Geoff Modjeski
Thank you for considering Precision to service your garage door. We hate to see we weren't able to work with you and that you felt you received 1 star service from the technician. We completely understand you can buy similar parts from big box stores or online, but they are not the same quality parts we use. The quote that was provided to you included two springs, extension and safety cables and provided you with a warranty. All of the quoted parts were likely not the same as what you were able to purchase and have installed on your door. Second opinions or cheaper options are always recommended, but please make sure you are always comparing each company and or parts equally. Please know that we are always here to help if you need us in the future.
Product:
Alpharetta, GA
The repair was 4 times higher than what I had expected. We just had a broken spring which, according to my Internet search, should only cost a couple hundred dollars to repair. However, after looking at our door the technician said it was in need of a total makeover because of its age. I decided to go with what he was saying because our doors are 20+ years old, but I can’t help but wonder if I made a mistake and was taken advantage of especially given the fact that the guy finished the “total redo” in just half an hour. The final bill came to over $1,000! I will put this review on other social media sites as well soon.
- Tracey Ganesh
Thank you for providing feedback about your experience and for speaking with our service manager about your concerns. We are happy to hear he was able to explain some details about the rebuild and why that was the best option for you, which it sounds like you agreed with. As for the time it took to do the job, we can certainly understand where that would be frustrating if it didn't take as long as you thought it should take. Our technicians are put through rigorous training so they will know how to handle any situation they come across and they are also taught how to make their repairs as quick and efficient as possible, without cutting any corners. We appreciate your business and we are pleased that we could come to an agreement and also offer to help with your other door. We look forward to working with you again.
Alpharetta, GA
Amount paid for the visit of the technician of 59 dollars did not meet my expectations. What had been requested for repair on the phone, the technician did not agree to do, which would be the exchange of the belt that closes the gate. I was provided with the information that we would have to change the entire instruction, which I did not agree with.
- Gladston Santos
Thank you for considering Precision for your garage door needs. We are sorry to see you are unhappy with the service provided. Customer satisfaction is very important to us and we never want our customers to receive anything but 5 star service. We appreciate you speaking with our service manager about your experience and we hope his explanation regarding your belt was satisfactory along with the refund provided. As he explained, the technician didn't refuse to only replace your belt. The fact that we couldn't provide a warranty on something that we know will continuously break because the springs also needed to be replaced, is the part you didn't agree with. We respect your decision to not do what was recommended with the springs and belt, but we hope you now understand why we couldn't provide the warranty. If you have further questions, please don't hesitate to call.
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Did not fix the issue made the situation worsew
- Domingos Nambembe