Review:

I was out of town when my garage door quit working. My wife called to say the door wouldn't go up. When I got home, I found that the door was extremely heavy, indicating a broken spring. I knew I needed a professional so I looked up several garage door companies in the area. Precision's estimate was on par with the other companies, but I knew their name from their TV ads. My experience with Precision began with great customer service on the phone. The representative was polite and professional, listened to my needs and presented me with relative options. I was impressed that I was able to get on the schedule for the following day. I was told the name of the technician who would be coming to my home was Brandon and that I could look at his profile on their website. I read his reviews and was confident with who was coming to my house. Brandon called the morning of our appointment to let me know he was a little behind schedule, but was on his way. I believe he showed up only 15 minutes late. He was friendly and professional, and extremely knowledgeable. He confirmed immediately that the spring was broken and explained the system to me. Unfortunately, the door spring system the builder installed was builder-grade and sold as an economic package. I had been quoted a price over the phone to replace one or two springs. However, because of the system installed, I had to replace the entire system, not just the springs. The total replacement was much more expensive than simply replacing springs. Thanks to Brandon, however, I completely understood the necessity to do so. Brandon thoroughly detailed the options to me, made some suggestions and ultimately helped make my decision easy. My experience with Precision Overhead Garage Door Service was exceptional from beginning to end. I would highly recommend them to anyone who was in need of any service related to their garage door.

We thank you for taking time to detail your "Precision" experience from start to finish and we also thank you for choosing Precision to address your garage door needs. Your recommendation to others is, of course, greatly appreciated. Enjoy the new system!

Review:

Dustin, my repairman, was prompt, courteous, cheerful, knowledgeable and helpful while replacing my broken garage door spring. I wish all repairmen were as professional as Dustin. Thank you Dustin, you deserve a raise and a promotion

Thank you for the review! It's always great to hear customers complimenting our technicians. They work hard and have spent a lot of time training and gaining industry knowledge and know-how. We certainly appreciate your business as well as the professionalism of our technicians, like Dustin.

Review:

Had to get my garage repaired. I thought the price was a little high but I will have to say they were very professional, very nice and got the job done in little time. i will use them again and recommend to others.

We invest time and energy to assist our technicians in becoming professionals in their field of work in order to provide our customers with great service. Thank you for choosing Precision!

Review:

Our spring broke on the garage door late on Sunday night. Was able to make an appointment and have a technician out the very next morning. Jeremy was fantastic with explaining things to my wife so she could relay the information to me at work. Although we hope to not have to use Precision Door Atlanta it’s nice to know that there is a reliable and fair place that I can call if we do need to use them again.

Thank you!

Review:

Dustin was awesome, He called to let me know that he was on the way, got right to work, once he gave a break down of the repairs need. The price was more than fair, and he did a great job. By the time he was finished I felt like more like I had a visit from an old friend, rather than a service technician. I have found my go to business for garage door needs!

Thank you for choosing Precision and for taking time to post your review! We appreciate your business very much.

Review:

Excellent tech. He explained everything, was neat and efficient.

Thank you for taking time to post your review - your business is greatly appreciated!

Review:

Excellent customer service and work. Highly recommend!

Thank you!

Review:

We had a spring break and couldn't get the garage door up at all. We were very grateful for the work they did. I think what impressed us the most was the previous contractor didn't do the work properly (cheaper) and Precision was specific that they want to do a good job. We appreciated that..

Thank you for taking time to post your review - we appreciate you sharing your experience!

Review:

Dustin was very professional, and went over and above my expectations to ensure everything worked well and that we were satisfied. We are definitely return customers. Will highly recommend your company to others.

Review:

The technician explained why I was having some difficulties, fixed the problem, performed some maintenance and showed me what to do in the future. Very thorough!

Review:

Tim, Our 17 year old garage door broke on a Friday afternoon. The problem was obvious, one of the torsion springs was broken. Unfortunately the door was stuck, down, fully closed, and could not be opened manually. We found you with good reviews on Angie's List. When I called I fully expected to be scheduled for some time the following week. A very pleasant lady answered my call. After exchanging a few pleasantries about how each of our day's were going she surprising scheduled my repair for the following day, a Saturday morning. She advised me that your technician would call me about a half an hour before his arrival. About 8:10AM Saturday morning your technician, Chason, called to say he was on his way. When he arrived he greeted us cheerfully with a smile and a handshake. I asked him specifically, "are you in a good mood?" to which he responded immediately, "Yes, I am!" You see, it was raining, the garage door was stuck down, and our garage was a cluttered mess. Because of that we were unable to clear any space, in advance, for him to do his work. He got the door up, assisted me in clearing minimal work space, and got the door up. He advised me that he was going to do an inspection and write up a proposal. He showed us the worn parts to our garage door, less the broken spring, and explained why he thought the spring had broken and which parts he recommended should be replaced. Everything he told me make logical sense to me. Chason presented us with three or four repair option packages. We chose a repair option the replaced all the worn parts that he had identified and nothing more. He immediately went to work making the repairs and then showed us how to annually lubricate the new parts requiring lubrication. Anyway, I could go on and on, but I won't. To sum it up, from the time I called, until Chason left, it was a very pleasant professional experience. I hope that all of your employees are like the lady I spoke with and Chason, because we WILL RECOMMEND Precision Door Service to friends in need! Thank you!

Review:

James did an excellent job installing my new Liftmaster motor and explaining all of the features. He went above and beyond the typical install by going the extra mile to ensure the unit was properly secure to reduce vibration and hid all the wires that were exposed on the current unit. He was very professional and polite! I will definitely be recommending James to come back out when my other door needs replacing! Thank you for the quick and great service! Give this man a bonus!

Review:

Great Work, on time. Technician very friendly and knowledgeable.

Review:

The gentleman that came out was very professional. He couldn't repair our door because it needed to be replaced. He explained to us why he couldn't. We were going to have him order a new door for us and have it installed. Shortly after he left, I had a family emergency in California. My brother was losing his fight with cancer. Sadly he passed this September. I am back home now and would like him to put that order. I in for us. I see I have to select a service performed. So I will select something so I can send this review....please read the statement above. Thank you

Review:

I have always been happy with the service I received. The technician was very professional and gave good advice .

Review:

The tech guy (James Meador) got here was relaxed and asked what the problem was. I showed him and he said not a big deal, nothing broken or needed replacement just needed cables put back on and spring adjusted. I agreed to work and he got to work. He put it in overdrive and got it done very quickly. He worked very fast and efficiently. Tested the garage door a few times and wad done. I'm very pleased with the work and would recommend him and Precision

Review:

Tech was on time and explained what his recommendations were! Great service and he went above and beyond to make sure I was satisfied.

Review:

Garage door repairs

Review:

Thorough from start to finish, effective communication, went above and beyond! Plus friendly, kind from reception to technician- Will highly recommend!

Review:

Ryan was a pleasure to work with. He walked me through all the options I had and did a great job of installing my selection.

Review:

Ryan came in accessed the situation and not only repaired the problem I called for but made improvements that made my entire frame work stronger.. EXCELLENT job & because of him your company will be my garage door company from now on... Thanks Ryan...

Review:

Dustin was our technician. He did a fabulous job! He explained everything that we needed to fix our garage door. The spring had broken. He gave an estimate to fix the garage door. Then I asked about putting in a garage door opener as well and explained I didn't have much wiggle room in the budget. Dustin was completely honest and upfront about which one to use and how much it would cost. He also told me about a credit card we could use from Precision if we needed to. Dustin took his time and made sure everything worked correctly. He spent time making sure I understood how to use the app on the phone to close the garage door. When the other garage door spring breaks, we know exactly who we are going to call and we will ask to install another garage door opener. My husband and I are thrilled with Dustin's work and service. Thanks so much!

Review:

I have already been complimented on the work done! Orion was a great sales person (no pressure) and Rick was an EXCELLENT installer. I couldn't be happier with how I was treated and the work done. To say above and beyond is an understatement. My neighbor is already wanting to have his doors done as well. I told him I would certainly recommend you guys and was ready to start handing out cards. Thank you again for the Excellent Service and Product.

Review:

Excellent service from an excellent employee

Review:

Professional knowledgeable tech helped me to decide to upgrade my broken SPRING system to a better MORE reliable torsion spring..Quick and clean installation.Very satisfied.

Review:

We were totally impressed with your prompt, thorough and polite service today. We just moved to Georgia and your professional attitude and expertise allows us complete security. Sincerely Ted MacKenzie

Review:

James did an excellent job, explains my options and the costs. He also does excellent work. I am so pleased with the results!! Thank You!!

Review:

I was very pleased with the young technician that came out to fix my remote. He explained everything and very knowledgeable and will give a five-star rating.

Review:

You should be proud of Ryan. He is one of the reasons I called Precision AGAIN. He worked with my Mom and myself when I had to have her door replaced. He is very understanding and very considerate as well as professional. He is a definite asset to Precision.

Review:

Torsion Spring exploded. I scheduled an appointment online at 10:47pm. Alan calls the next morning at 7:22 saying he will be at my house in hour and 30 minutes depending on traffic. He arrived around 9:25am due to traveling from McDonough to Dallas. Inspected all components and made recommendations of needed services. Replaced the spring and was gone by 9:50am with another satisfied customer. I will be using Pecision again!