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Read what people are saying
about Precision Garage Door

Precision Garage Door of Atlanta
has received 114 reviews, averaging 4.08 Stars:
Review:

Had to have second warranty adjustment on my new garage door that Precision installed last summer. Your prompt response is appreciated and your Technician was very knowledgeable on repairing and correcting my door problem.
Richard Kucharzyk
A Response from: Tim

Thank you- we appreciate your business!

Service Provided:
Garage Door Repair
Review:

The communication is great when you are a new customer and making an order, they are prompt to make an appointment for new business. But it's been hard trying to get a follow-up appointment with this company. We paid $650 for repairs, the person that was out there said that the company will make a follow-up appointment very quickly and will have you taken care of. This was Friday, I still haven't received a phone call. Every time I call the business they say that there are no repairmen available. But they were readily available upon the initial call. My recommendations is to only pay for the same day repairs and if you have to have a follow-up appointment then pay half and then pay the remainder after the repairs are done.
Mark Davis
A Response from: Tim

Thank you for your review - whenever a customer is not able to give us a 5 star review, or are not completely happy with their experience we do look into the situation and the circumstances surrounding the issue. What we found is the service call and the order for the parts were all done on Friday, February 1st and on Monday the 4th the appointment for the actual repair was scheduled for Friday the 8th (we had to allow time to receive all the parts needed). We are not sure how the appointment for the 8th, was created in our system on the 4th, without your knowledge. It seems there must have been a miscommunication somewhere. We sincerely do not see how we could have possibly communicated any faster since our office is not open over the weekend.

Service Provided:
Garage Door Repair
Review:

My experience with Precision Door was wonderful. They were on time for the free estimate and the installation of my new garage door. My installer Fred was wonderful and very courteous. Cleaned up after install. I was very pleased. Would use them again.
Monica Brock
A Response from: Tim

Thank you for sharing your "Precision" experience-we appreciate your business and the fact that you would use us again! Enjoy your new garage door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Josh was knowledgeable, efficient, and professional. My only complaint about the company was that I was quoted a price over the phone that turned out to be only half the price of doing a thorough job (it's $89 for maintenance on the garage door, and then another $89 for maintenance on the motor -- it wasn't made clear that those are two different things).
Jane Robbins
A Response from: Tim

We sincerely apologize for any confusion - we will take this into consideration to see what can be done to help clarify the information. Thank you for choosing Precision and for sharing your review.

Service Provided:
Garage Door Repair
Review:

We had a problem with our garage door and Precision was able to send a person the next day. The technician immediately diagnosed the problem as a bad motor on the opener and said it was not possible to fix it. His quick judgment to come to that conclusion was disappointing to me since he took basically no time to arrive at that conclusion. Being in a rush and not having time to get a second estimate, I decided to have them install a new opener. I had a bit of sticker shock, as the price quoted seemed quite high to me (approximately twice what I could purchase a new one at Home Depot). I eventually decided to have them install the new opener. The installation went fine, taking about 90 minutes, and the door works well.
David Chapin
A Response from: Tim

We appreciate your business very much. Our technicians are experienced and trained to be able to be efficient with proper diagnostics so as to not waste time for the customer and the company. Our desire is that our customers believe there is value in having us make the service call, and be able to complete the repair - in most cases right then, which includes the installation of the parts. Again, we thank you for your business and sincerely hope you enjoy the new opener for your garage door.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

A little pricy, but great service. My printer is broken, can you send a receipt to my home by mail
Marlene Westrom
Service Provided:
Garage Door Repair
Review:

I love my new door. I am completely satisfied. The salesperson Kay was the best. The young man who installed the door was very professional and edficient. I would have given 5 stars but the appoinmemt maker failed to explain the arrival time to me. She apologized but it caused a glitch in my day. Overall I would definitely recommend the compnay to my friends and family.
Angela Turner
A Response from: Tim

Thank you Angela for sharing your review. We apologize for the issue with the appointment time explanation. Thank you for the recommendation to friends and family!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I was very satisfied with the technician services. He was very professional and knew his product. I was very much surprised and unhappy when I was informed that I had to pay an activation fee for the remotes. This was not explained to me when I made the appointment
Clyde Bolds
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

The service was fine, the individual was prompt, and it didn't take too long for him to repair my garage, however; i wasn't satisfied with the price for the amount of work done. To replace two springs and two cables cost me $478.00 and change. I thought that was a bit steep. I was in a pinch because I had a vehicle trapped inside. Next time I will shop around more.
Johny Washington
A Response from: Tim

Thank you for the review - we welcome an educated consumer and want you to be informed as much as possible. Many calls we get are from folks who have had one or both springs break with their vehicle inside their garage and we understand these situations are of high priority. With that in mind, there were no charges for same-day or emergency service and we were able to get to your home relatively quickly. The springs we installed are powder coated and will give you nearly double the cycles, for the same amount of money, than a non powder coated spring - which is prone to rust and therefore breakdown much quicker. We value you as a customer and hope you come to appreciate the products you purchased and the value you received. We sincerely want to keep you as a satisfied customer for years to come! Thank you for choosing Precision- we don't believe you will need new springs or our services for several years, but when you do, we hope you choose us again!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I used Precision for the first time and was very pleased. The gentleman that came out was very pleasant and I felt very comfortable with his recommendations and service and will definitely use them from now on
Angela S.
A Response from: Tim

Thank you Tim for sharing your review - we appreciate your business!

Service Provided:
Garage Door Repair
Review:

Awesome service, problem identification including immediate needs and potential problem areas in the future. Repairs were conducted quickly and the door is working better than expected. I will be calling for all future maintenance needs and equipment installation on an adjacent project building soon. Thanks for the great service.
Bill Christie
A Response from: Tim

Very good! Thank you for taking time to post your positive review- we appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Review:

Tim - I appreciate that you stepped up to assist with a delicate problem. To me, Precision was 'moving the goal line' on me as a customer and I became frustrated. I was wrong to become so frustrated but the situation to me was one-sided. Your intervention changed everything. You stepped in and stepped up and solved this problem. I am grateful to me for that and will continue to use Precision Garage when a problem arises.
LaCivita, Ric
Service Provided:
Garage Door Opener Repair
Review:

The call was courteous and the technician came when promised. He performed a tuneup on door and motor. No problems. Thank you.
Florence Welch
Service Provided:
Garage Door Opener Repair
Review:

Joe, the tech guy , showed up on time, listened to what I said , and performed the needed work in less time than I had imagined it might take. He installed a new safety sensor . He was great and I am happy !
John Yates
A Response from: Tim

Thank you for taking time to post your positive experience!

Service Provided:
Garage Door Opener Repair
Review:

The technician was very speedy and knowledgable in work. They arrived on time with same day appointment. Kudos to your team and the technician Chase 3 Desilvia.
Joselin Skarra
Service Provided:
Garage Door Repair
Review:

5 stars
Elvin Walls
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The Policy of asking the deposit for ordering parts not a good idea when the customer is happy to pay the full amount.
Uthan Vivek
Service Provided:
Garage Door Repair
Review:

Tech was polite and very respectful. We needed new springs and center bearing. Cost felt really high but I don't know anything about garage doors or how much it should cost to fix the issue I was having. As long as it doesn't break again I'm happy.
Windle Lands
Service Provided:
Garage Door Repair
Review:

Service representative was polite, efficient, and knowledgeable. He repaired my door by replacing parts that had prevented my garage door from opening. Representative gave a full explanation of new parts 1/2 HP MOTOR, 1 light, 2 remotes, wall button,7 ft. chain rail, and safety sensors. I was given explanation of why the need for replacement, and details for operating the door and remotes. It should be noted that I DID NOT receive a second light bulb although description of equipment provided indicated TWO lights. Representative advised that IF I had a light bulb he would install it in the overhead mechanism. Service was good, but it should be noted that a consumer should ALWAYS receive what they are entitled to during a service call. ONE LIGHT BULB MISSING!! It was not until I received my email receipt (after the representative left) that I realized I had an entitlement to the second light bulb at the time of installation as it was indicated on the receipt. Just calling attention to a consumer issue. It should be noted that I would recommend this company.
Marlene Mcbride
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

Brandon was great. Came on time. Immediately installed a new opener and spring system. Was friendly and helpful. However, I think Precision's pricing could be more competitive - so minus 1 star for not having the best pricing.
Tinu Ngo
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

Very prompt, same-day service; Technician James was very courteous and got the job done in good time; was not overjoyed at the final price, but just glad to get the job done. Thanks, Precision
Linda Urheim
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was able to get a next day appointment. The rep came within the window and installed the new opener within an hour.
Melanie Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Service was amazing! The garage door tech was super nice and professional. We are extremely satisfied with our choice of choosing Precision Garage Doors. Thank you for excellent service!
Kim Hahn
Service Provided:
Garage Door Repair
Product:
Opener
Review:

James did a terrific job in handling and fixing our garage door after the first technician didn't do the job correctly and we had to call in a second time.
Harshna Kanaye
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Prompt Competent
Vijay Lakkappa
Service Provided:
Garage Door Repair
Review:

I did a search on garage door companies and round Precision Door Service. I checked out the company on Angie's list and their reviews were excellent. I called and made an appointment and the technicians showed up when promised and completed the door installation in the appropriate amount of time. The one reason I did not give a four star rating is that one of the door openers I purchased does not work. I have received several calls that this minor issue would be resolved, but so far, I still have a nonfunctional garage door opener
Phil Davidson
A Response from: Tim

We are so sorry for the opener issues. I understand it has been taken care of. If you have any other issues, please feel free to call! Thank you again for your business.

Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

Ed did an outstanding job fixing my garage door.
Rufus C.
Service Provided:
Garage Door Repair
Review:

Garage door refused to go up. Had one car trapped in garage. Called Precision Door. Kevin came first thing Thursday morning. Gave us a written estimate with 3 options to fix door. Completed work very quickly. Was professional, knowledgeable, and very nice. Would call them again for sure.
Doyle King
Service Provided:
Garage Door Repair
Review:

We had a rocky start getting our doors ordered and delivered, but our service technician Travis was a consummate professional. He was very efficient, courteous and a pleasure to work with!
Curt Mangold
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I reviewed several garage openers online and decided to use Precision Doors. Let me start by saying, my overall feedback is positive, but I always try to give balance feedback. So, the technician arrived within the time frame provided. My issue was a beeping noise coming from the opener, (it needed a replacement battery). He was able to quickly do that, but I was astonished by the cost of the battery (170.00). While there, he recommended servicing of both garage doors, another 129.00 each. I decided to do the service since he recommended that it should be done every 3 years, or so. I was pleased with the work, but a beeping noise ended up being almost 550.00 total with everything that was done. All of that said, I would definitely use and recommend Precision Doors again; however, I just don't like when one thing is wrong, and once at your home, other more expensive services are recommended.
Wright
Service Provided:
Garage Door Repair
Product:
Garage Doors
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