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Read what people are saying
about Precision Garage Door in:

DeKalb County, GA

Precision Garage Door of Atlanta
has received 424 reviews, averaging 4.97 Stars:
Review:

I am very impressed with the customer service of Precision. They answer the phone promptly and politely and are very efficient. They react in a timely manner and the technicians are great. My recent experience was Ryan and he was amazing. So polite, efficient, and thorough. I would highly recommend Precision for your garage door needs.
Jerry Wells
Service Provided:
Garage Door Repair
Review:

There were some minor mishaps when my doors were initially installed. When the correct panels came in the young man Fred, completed the service. Fred did an awesome job! Fred was very professional,knowledgeable and polite. The salesman and the office staff was very professional. Love my doors. Thanks Percision!
Linda Johnson
A Response from: Tim

Thank you for your review-we appreciate your business and hope you enjoy your new doors for many years to come!

Service Provided:
Install Garage Doors
Review:

We were delighted with our service by Precision. Our tech was prompt, professional, and thorough (and extremely nice) about the service we needed. I am glad he placed a sticker beside our garage door open, because Precision is the only company for us from now on. Thank you for a job well done.
Dan Whittemore
A Response from: Tim

Thank you for choosing Precision and for sharing your "Precision" experience.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very professional, efficient, and kowledgable
Wendy Fritz
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

I am so very, very, please with the service Tim did on my garage door opener. It had NOT been installed correctly by another company. It took him some time to correct the problem. His work was done methodically and he explained every step he took and why he was making the correction. The opener looks neater and works fine! Thanks Tim for a job WELL DONE!
Zehline Davis
A Response from: Tim

Thank you for sharing your "Precision" experience!

Service Provided:
Garage Door Opener Repair
Review:

Fast response and perfect job ! Thank you!
Alex Shulman
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Repair
Review:

I choose Precision due to reliability. My garage door was repaired by Jeremiah. Jeremiah was very knowledgeable, punctual and professional. I am so elated but the A+ service and Precision is always my choice for garage doors moving forward.
Lolita Mccan
A Response from: Tim

Thank you for the 5 Stars! We hope you don't need our services for quite awhile, but appreciate knowing you will call on us again when you do need service.

Service Provided:
Garage Door Repair
Review:

My sales rep was transparent and professional, my tech who put in the new doors was excellent. He was on time, professional and took his time walking me through what he did and how my new doors work. I would recommend precision doors to anyone who needs garage doors.
Delleon Mcglone
A Response from: Tim

Thank you very much for your business and for sharing your "Precision" experience!

Service Provided:
Install Garage Doors
Review:

Great job by tech-quick and precise work-explained everything-on time, etc. Also knowledgeable as to garage doors in general.
Tim Dunn
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

Great service. Dan was very friendly and took his time explaining everything about the repair to me--what went wrong and how he could fix it. He arrived early and worked quickly. No complaints.
O.M.
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Technician Josh was on time and also very nice. He reviewed the problem and explained what was needed. Job was also completed very timely. I could not ask for anything better. The service was great. Thanks so much!
Nettie Berry
A Response from: Tim

Thank you! We appreciate your business!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I chose Precision because I knew the name and thought I had used them before. It turns out I didn't but I was very pleased with the service. My techs name was Joshua. He was very careful in his exam and explanation of the problem. The word that best describes his service is integrity. It was a quick fix and a good price. He also gave me the info I needed to make the decision to replace my garage door. Very happy with the whole experience.
Terry Bedsole
A Response from: Tim

That is great! Thank you for calling Precision and for sharing your experience!

Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

My tech was dustin.He was very professional&great customer svce skills gave me options and was not pushy at all.I've found the perfect garage company.Highly satisfied.????
Chris Lassiter
A Response from: Tim

Thank you for the review-we appreciate your business and the "5 Stars"!

Service Provided:
Garage Door Opener Install
Review:

Josh was knowledgeable, efficient, and professional. My only complaint about the company was that I was quoted a price over the phone that turned out to be only half the price of doing a thorough job (it's $89 for maintenance on the garage door, and then another $89 for maintenance on the motor -- it wasn't made clear that those are two different things).
Jane Robbins
A Response from: Tim

We sincerely apologize for any confusion - we will take this into consideration to see what can be done to help clarify the information. Thank you for choosing Precision and for sharing your review.

Service Provided:
Garage Door Repair
Review:

Replacement of a broken spring on a door and service on another. I rate 5.
Bobbilee Butler
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent customer service Courteous and repair completed in a timely manner
Vickie Cleveland
Service Provided:
Garage Door Repair
Review:

I rated my service a 5 star and selected Precision Overhead Garage Door Service because of the posted rating by other customers. The technician was very professional and his work is outstanding. Every move he made was explained.
Eloise P Miller
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent service and response time. When I am ready to purchase a new garage door, I am calling Precision.
Ed
Service Provided:
Garage Door Repair
Review:

Josuha arrived on time and immediately assessed the problems and gave me three estimates from low to high. I went with the high one to basically refurbish both garage door openers. They work beautifully. Joshua did a great job and represented the company well.
Bob Donaghue
A Response from: Tim

Thank you for allowing Precision the opportunity to service your garage door needs and for sharing your experience!

Service Provided:
Garage Door Opener Repair
Review:

The technicians did a wonderful job of installing my door. Thank you
Troy Davis
A Response from: Tim

Great! Thank you for choosing Precision and we hope you enjoy your new door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Brandon was awesome! So glad I chose Precision Door.
Lolita Mccan
A Response from: Tim

Thank you! We appreciated your business!

Service Provided:
Garage Door Repair
Review:

I saw a commercial on television and I called the number to have my garage doors installed . A sales person came to my house and was very knowledgeable courteous and friendly . The wrong size door was sent from the manufacturer and the technician could not install the doors and said to me that the company will notifying me what is going on with my doors it took a while for me to hear from the company about what is going on with my doors they only call me when the correct doors were in from the manufacturer . We set up a time for installation of my new doors the technician who installed the doors were very knowledgeable and kind and professional the only issues that I have is they were not responsive in communicating to me Since the wrong size doors were delivered I should’ve heard from the company immediately and I did not,other dan that i’m very pleased with the two doors and motors that was installed in my garage
Robert Garratt
Service Provided:
Install Garage Doors
Review:

I chose Precision because of the BBB rating and Trust Dale. Technician was very friendly and knowledgeable. He did an excellent job.
Cheryl Robinson
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I have used Precision in the past but was not pleased with this service on my repair on 10/17/18. First of all the repairman overcharged me for the parts, replaced 4 hinges billed me for 5. Misrepresented your "Fall Free Service for any Repair". My complaint for this issue was escalated to a Manager,Alison, who did not see a bill deal n all that had transpired just for an over billing $25 and that her repairman Tom, had made an honest mistake. Bad customer service and a very bad experience. Will not use again!!!!
Martha Greene
A Response from: Tim

We thoroughly reviewed the situation and spoke with the technician, who has just recently started working with our company, however, has years of experience in the industry. We accept responsibility in that he was not brought up to speed on the brand new "Fall" promotion of waiving the service call fee with any repair. The technician did replace five hinges, and intended to only charge you for four. He had to enter 5 hinges into the system in order to account for his stock on his truck, but honestly forgot to change the pricing total to reflect 4 hinges instead of 5. This was not an intentional act, but simply human error. Our company strives for 100% customer satisfaction which is reflected in over 5000 Positive "5 Star" reviews. We have refunded your entire service call charge, and hope you find this a satisfactory outcome.

Service Provided:
Garage Door Repair
Review:

Joe was very professional and did a great job!
Candice Sullivan
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

It was a pleasurable experience having Billie Joe Peterson from Precision Garage Door Atlanta come to my home and make repairs to my old garage door. He was professional and very knowledgably. Billie Joe explained the repairs needed to be done and cost associated with the repairs before he began. I would strongly recommend Precision Garage Door Atlanta to my neighbors or anyone who need a reliable Company.
Nancy James
A Response from: Tim

Thank you - we appreciate your business and the recommendation!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

The service that Chasen provided was Excellent! He was professional,knowledgeable,and kind. He explained in detail what was wrong with our garbage and answered all our questions.
Sharon Johnson
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

Your company was recommended to me by a friend. She wasn't kidding when she said the workers are really pleasant and accommodating. Michael installed my electronic garage door openers the day we selected. He was prompt, helpful, and just wonderful to talk to. The price quoted was the price paid. He installed what I asked for, and had great advice on what would work for me before the decision was made.
Bev Halverson
A Response from: Tim

We thank your friend for recommending Precision and we thank you for calling us. Your business is greatly appreciated.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I was very pleased with the response time. The fact the technician seemed very knowledgeable about garage door and was prepared to fix my issue during the first visit. My last garage door repair with a different company was very time consuming. Many many phone calls back and forth. I was not satisfied. When my husband heard the spring break on Sunday I made several attempts to contact previous company to see if the work that was done in February was warranted, but I was never able to reach the company. I heard the jingle for Precision door in my head saying it was a name I could trust and decided to call. The person that answered my call was pleasant and had technician scheduled to be at my home within hours of the call.. Thanks for being professional during the whole process.
Zirra Dixon
A Response from: Tim

You are very welcome - thank you for calling us and for sharing your "Precision" experience.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Ryan was extremely professional and knowledgeable. I was give a 4 hour timeframe and he called me early to let me know that it would be closer to the end of the range as a heads up. He called again when he was 30 mins away which was helpful. He performed an inspection and explained everything to me as well as provided recommended issues in addition to the needed fix. Overall a very good experience.
Cherrelle
A Response from: Tim

Thank you for sharing your review - we value your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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