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Read what people are saying
about Precision Garage Door in:

DeKalb County, GA

Precision Garage Door of Atlanta
has received 402 reviews, averaging 4.97 Stars:
Review:

I chose Precision because of the BBB rating and Trust Dale. Technician was very friendly and knowledgeable. He did an excellent job.
Cheryl Robinson
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I have used Precision in the past but was not pleased with this service on my repair on 10/17/18. First of all the repairman overcharged me for the parts, replaced 4 hinges billed me for 5. Misrepresented your "Fall Free Service for any Repair". My complaint for this issue was escalated to a Manager,Alison, who did not see a bill deal n all that had transpired just for an over billing $25 and that her repairman Tom, had made an honest mistake. Bad customer service and a very bad experience. Will not use again!!!!
Martha Greene
A Response from: Tim

We thoroughly reviewed the situation and spoke with the technician, who has just recently started working with our company, however, has years of experience in the industry. We accept responsibility in that he was not brought up to speed on the brand new "Fall" promotion of waiving the service call fee with any repair. The technician did replace five hinges, and intended to only charge you for four. He had to enter 5 hinges into the system in order to account for his stock on his truck, but honestly forgot to change the pricing total to reflect 4 hinges instead of 5. This was not an intentional act, but simply human error. Our company strives for 100% customer satisfaction which is reflected in over 5000 Positive "5 Star" reviews. We have refunded your entire service call charge, and hope you find this a satisfactory outcome.

Service Provided:
Garage Door Repair
Review:

Joe was very professional and did a great job!
Candice Sullivan
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

It was a pleasurable experience having Billie Joe Peterson from Precision Garage Door Atlanta come to my home and make repairs to my old garage door. He was professional and very knowledgably. Billie Joe explained the repairs needed to be done and cost associated with the repairs before he began. I would strongly recommend Precision Garage Door Atlanta to my neighbors or anyone who need a reliable Company.
Nancy James
A Response from: Tim

Thank you - we appreciate your business and the recommendation!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

The service that Chasen provided was Excellent! He was professional,knowledgeable,and kind. He explained in detail what was wrong with our garbage and answered all our questions.
Sharon Johnson
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

Your company was recommended to me by a friend. She wasn't kidding when she said the workers are really pleasant and accommodating. Michael installed my electronic garage door openers the day we selected. He was prompt, helpful, and just wonderful to talk to. The price quoted was the price paid. He installed what I asked for, and had great advice on what would work for me before the decision was made.
Bev Halverson
A Response from: Tim

We thank your friend for recommending Precision and we thank you for calling us. Your business is greatly appreciated.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I was very pleased with the response time. The fact the technician seemed very knowledgeable about garage door and was prepared to fix my issue during the first visit. My last garage door repair with a different company was very time consuming. Many many phone calls back and forth. I was not satisfied. When my husband heard the spring break on Sunday I made several attempts to contact previous company to see if the work that was done in February was warranted, but I was never able to reach the company. I heard the jingle for Precision door in my head saying it was a name I could trust and decided to call. The person that answered my call was pleasant and had technician scheduled to be at my home within hours of the call.. Thanks for being professional during the whole process.
Zirra Dixon
A Response from: Tim

You are very welcome - thank you for calling us and for sharing your "Precision" experience.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Ryan was extremely professional and knowledgeable. I was give a 4 hour timeframe and he called me early to let me know that it would be closer to the end of the range as a heads up. He called again when he was 30 mins away which was helpful. He performed an inspection and explained everything to me as well as provided recommended issues in addition to the needed fix. Overall a very good experience.
Cherrelle
A Response from: Tim

Thank you for sharing your review - we value your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Honest and professional guy and know exactly what wrong with my garage door. I’ll guve this company a 5 star.
Julie Banguilan
A Response from: Tim

Thank you for the 5 Star Rating!

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Very good service will recommend to any one thank u Marion Payne.
Marion Payne
A Response from: Tim

Marion, Thank you for choosing Precision and for sharing your review!

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

We were certainly pleased with the professional service provided by our technician, Roy. He arrived promptly, listened to our problems and was very courteous and knowledgeable in his replies to our questions and concerns. He worked efficiently in installing a new garage door opener and made sure we knew how everything worked before leaving. I had thought of calling another company originally, but I am so glad I chose Precision instead. I would not hesitate to recommend them to anyone. And I would say again that Roy did a wonderful job for us. Many thanks for making this a pleasant experience for us!
Sandra Dickerson
A Response from: Tim

Thank you for choosing Precision and thank you for the recommendation!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

I purchased a new motor. The service was very good. The technician was very knowledgeable and professional. Did not see motor in purchase a new product.
Shirley Walker
A Response from: Tim

Thank you for choosing Precision - we appreciate your business!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I recently had a new garage door installed and the technician, Tyler, was very professional and knowledgeable. He left the garage in tip-top shape after the installation. He explained to me everything I needed to know in regards to my new door. I love how much quieter this door is compared to my previous garage door. I would recommend Precision to anyone in need of a garage door.
Trisha Pate-lee
A Response from: Tim

Thank you for sharing and for the recommendation! Enjoy you new garage door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Great job!! Had new door installed last Friday. It looks great and works like a charm. Thanks Tim and your team at PGD!
Bart Lester
A Response from: Tim

Thank you for choosing Precision and enjoy your new door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Good SERVICE
Ezria Hughing
A Response from: Tim

Thank you for sharing!

Service Provided:
Garage Door Repair
Review:

My garage door has fallen apart and could not be fixed and was partially open at the top and bottom. I contacted precision door atlanta. Tina bullock came and was through from taking measurements to showing door samples. She kept in contact throughout the process. In less than a week my installation was complete. I was notified when the installer was on his way. He arrived on time. The door installation and clean up was completed in a timely fashion a timely fashion.i would definitely recommend Precision Door Atlayw.
Barbara Hewett
A Response from: Tim

Thank you for choosing Precision and for sharing your experience for others to read. We hope you enjoy your new garage door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The service guy was very knowledgeable,courteous and professional.I called them to do Maintanance and adjust the closing softly. Very happy. Rating is 5
Bob Rao
A Response from: Tim

Very good! Thank you for choosing Precision and for posting your review!

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Service provider was on time and very polite.
Zerah Gorham
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install
Review:

Kind technician with full smile. reasonable svs fee.
Takako Longino
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

This was my first experience with Precision and I was highly impressed with the entire process from scheduling to the completed replacement of my garage door springs. A technician (Mike O.) was ringing my doorbell after only a few hours from my initial call. Kudos to Mike for his professionalism and willingness to take the time to explain my options, he was very knowledgeable of all products and provided exemplary service. I would highly recommend and would personally use Precision again if I had additional issues with my garage door.
MEW
A Response from: Tim

We certainly appreciate that you chose Precision to service your garage door, and we thank you for taking time to share your experience and for recommending us to others.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent service. Your technician was knowledgeable, fast and efficient. Will use again. Thank you!!
Carolyn and carl Bramwell
A Response from: Tim

Thank you for your business and for taking time to share your review!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

The service was outstanding. Ryan called and checked with me prior to arriving. Once here he explained everything step by step. He also gave me recommendations on what to do going forward. I would defiantly recommend this company to anyone who ask going forward.
Kyante Gadson
A Response from: Tim

Thank you for choosing Precision and for the recommendation!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I love my new door. I am completely satisfied. The salesperson Kay was the best. The young man who installed the door was very professional and edficient. I would have given 5 stars but the appoinmemt maker failed to explain the arrival time to me. She apologized but it caused a glitch in my day. Overall I would definitely recommend the compnay to my friends and family.
Angela Turner
A Response from: Tim

Thank you Angela for sharing your review. We apologize for the issue with the appointment time explanation. Thank you for the recommendation to friends and family!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I was satisfied with the technician that serviced my garage door. He installed new springs, cable, etc. He was very professional and attentive. I would give a 5 star for what was done today.
Jerry Wells
A Response from: Tim

Thank you for choosing Precision and for sharing your experience!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

David is an awesome technician! Once I told him/showed him what my opener was doing or wasn’t doing, he did his assessment and diagnostic test my garage door opener was back working in no time flat. Thank David for you very professional service!
Sara Alexander
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

Excellent work
Bernard Lane
A Response from: Tim

Thank you!

Service Provided:
Install Garage Doors
Review:

We were so pleased with our garage door installation with Precision Door Service. As a mom to 3 young kids, I value having trustworthy people in our home. Not only did our installer, Jeff, make sure the job was done to perfection, but he went out of his way to demonstrate exemplary customer service. Thank you, Precision! And thank you, Jeff!
Carolyn Baggett
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I got three estimates from the top Garage Door companies and yours was the best. Sales person was lovely, scheduling was easy and on the day of the install, everything went right. I hope that Precision will stand behind their product and not charge me to come out to fix something. Hopefully, I won't need to test that.
EK
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Five star rating
Kim Tyler
A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

I called to set up an appointment for diagnosis as well as service of my garage door opener. From appointment to service, there was excellent customer service. The technician was knowledgeable & he gave me a variety of of options based on cost & need. I appreciate he took the time to explain the mechanisms and how they worked, I would recommend Precison Door.
Ashley Feddern
A Response from: Tim

Thank you Ashley! We appreciate your business and recommendation!

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
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