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Read what people are saying
about Precision Garage Door in:

Lawrenceville, GA

Precision Garage Door of Atlanta
has received 290 reviews, averaging 4.97 Stars:
Review:

The technician assigned for my work was David Sweeney. Showed up on time. Pleasant person, customer oriented, very organized and helpful. Did an excellent job and I am happy. I sure will recommend him. I give him 5 star.
James Samuel
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

Dustin did a great job. He was personable, punctual and explained everything he was going to accomplish.
Randy Maneice
A Response from: Tim

Very good-thank you for sharing your "Precision" experience. We certainly appreciate your business.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

5* thank you!
Thad Roenitz
A Response from: Tim

Thank you for the 5 Stars!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Had a torsion spring break. They came out the same afternoon and replaced the springs and the other mechanical parts since it is a 20 year old garage and had never had anything replaced it looked like. Garage works like it's brand new. Very professional and very good work. Will definitely use again if/when the need arises.
Ryan Farr
A Response from: Tim

Thank you for sharing your "Precision" experience for others to read.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Our Precision Technician, Dustin, arrived and briefed us of his findings of what was wrong with our 3car garage. Dustin, explained to us the cost and time frame to repair.. We were really happy with the Service Provide and the replacement / repair cost was reasonable. We highly recommend Precision, for all of your Garage Door, services, needs!
Gentry and Connie
A Response from: Tim

Thank you for sharing your review.

Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

I think they are wonderful. I recently got a new door! I called another company and they made it really confusing. I knew what I wanted but for some reason each piece was extra.....I called Precision Door to get another quote. Kay came out to go through everything with me and made it SO EASY. I was immediately comfortable with Kay and she knew exactly what I wanted. Nothing cost extra...she quoted me the whole price...I love that the haul away of the old door was included which was separate in the other companies quote. When the guy came to install our new door he was very professional and very efficient. He was able to put up our new beautiful door and I LOVE IT. We also needed them to come back because something was wrong with the wiring (it was because they used the existing wiring which i guess was bad (not he companies fault). They came back and everything is great! Totally rewired !! I wold for sure recommend them! they made getting a door in our price range so easy!! I kept being disappointed by other companies, but they made our dream into reality. I now am so proud of our house ! Thanks Precision!!!
Annie Vitters
A Response from: Tim

It is nice to get a new garage door, isn't it? So glad you are loving your new door and Precision. Thank you for the review and the great recommendation!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Thank you David for educating me and providing the best options to decide from. You’re a very skilled technician and an extremely pleasant young man and I appreciate the work you performed for me this morning. You’re a great asset to your employer!
Sandra Robinson
A Response from: Tim

David is most certainly a great asset to the company. Fortunately, we have a wonderful staff of professional technicians who continually improve skills in their field of work. Thank you so much for sharing your experience with Precision!

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

Great service and fast. Thankyou
Cindy Mallo
A Response from: Tim

Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Review:

I had a very horrible experience from Precision. The technician was nice and professional and attempted to help me but when he called in to his office they were not very customer service friendly at all. I purchased a brand new garage door with all the accessories from your company on March 2014 and the spring has already broken. The tech said it will cost me $358, I told him my budget was $150 and that was when he called the office and they said said, no. First of all I did my research and found out that many roll up garage doors in residential use go 30 years or more on original springs. When we bought the house in 2013 it was the original garage door and springs and the house was over 10 years old.If we new this was going to happen, we would have left it without changing the whole garage door and spring. The reason we changed was because the door was old and dirty but the spring was still good. So we bought brand new garage door, opener, springs and everything you need for a whole and now here we are , four years into the install and the spring is broken already. Back in 2014 , two weeks after the install, there was a problem with the wiring so, they had to come out to fix that. I did another research and found out that most garage door companies use just the standard spring on new garage doors, that gives you between 10,000 to 15,000 cycle springs. So to determine my springs cycle life, our garage door is used four times (4 cycles) per day multiplied by 365 equals 1460. Annual average is 1460 divided by 10,000 equals 6.84 years (10,000 cycle springs)Or 1460 divided by 15,000 equals 10.26 years (15,000 cycle springs). So either way our spring was defective since if our spring is a 10,000 cycle we should have gotten at least 7 years or 10 years for 15,000 cycle and we are just in the fourth year. I was even content in paying $150 to replace the defective springs but after my research ,I don't think we should pay anything at all and they should be replaced at no cost to us, since they did not live up to its intended life span. After the tech, left I called the office and spoke to the receptionist and explained our matter and I was told there was no managers available to speak with me till tomorrow. How funny that is, since four years ago when you were ready to take our money, the sales rep was able to get a manger on the phone after 5:00 pm when it came to sales, but all of a sudden, no manager was available today to do the right thing and take care of this situation. Oh by the way I still had to pay $59.99 for the service fee, and nothing was done, so again you take our money and we are still left with a non -operable garage door. I am only giving a one star because the tech (Chris White) was a true professional and gentleman. If it wasn't for him I will not be giving any stars based on the overall treatment of our issue and experience we had today. I truly hope the owner does read this and decides to do something to help solve this problem. Chris White will be able to attest to everything that I am saying.
Joseph Clottey
Comment from: Joseph Clottey

I called the office today to get my issue resolved and I was told a manager was going to call me back today and he did. The manager's name is Sean or Shawn, he listened to my problem and immediately without hesitation agree to my $150 budget I had to fix the broken garage. Within 45 minutes another technician by the name of David Sweeney was at our house and came in changed our broken springs with brand new one. he told us these springs were 20,000 cycle springs it looks like our old springs were 5000 cycle springs. I want to say after speaking with the service manager, Sean or Shawn things got better and I am grateful that precision has someone like him on board. If you have any issues, he is your go to guy to solve any issues. The tech, David Sweeney today was also very nice, courteous and professional. I would say that today's experience and services earns Precision doors 4 out of 5 stars.

Response from: Tim

Thank you for sharing your entire experience-it is always our intention to leave customers feeling good for having done business with Precision. While a negative experience doesn't happen very often, we always make it a priority that any issues customers have be addressed quickly and appropriately. Thank you again!

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent technician. Work done was excellent. I am so glad I chose Precision Door Service
Donald Dawson
A Response from: Tim

Great! Thank you for sharing!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Purchased new doors from Precision in December 2015. This was a service call. Our technician David was prompt, courteous, and professional. We are just as pleased with the service call as we were with the install. Great people make a great company. Glenn Klein
Rhonda Klein
A Response from: Tim

Thank you for your business, Glenn! We certainly appreciate you letting others know what your experience with Precision has been like.

Service Provided:
Garage Door Repair
Review:

Ryan was great! Fixed the door without having to selling me pats I didn’t need. Integrity goes a long way in my book and it’s so good to see a company walk in it!
Rodney Bradley
Service Provided:
Garage Door Repair
Review:

A little pricy, but great service. My printer is broken, can you send a receipt to my home by mail
Marlene Westrom
Service Provided:
Garage Door Repair
Review:

when I made an apt I mentioned that I had a coupon for free service call with repair, the person noted this on my service call and informed me that the call is $59.99. My apt was between 12-2pm he showed up at 10am, and my son who works nights was caught off guard by the tech who quickly took advantage of this saying that the service call is $120 but for $10 extra he would grease the springs. when I got home I called the 800# and complained. I was told that my service record did in fact state that I had a coupon for a free service call and that she would report this to the local office from which I could expect a call soon. This was Sat it is now Mon and still no call back. I should not have been charged $130 and am dubious of utilizing their services again, or at least not without spending the day at home just in case they show up early!
Ray Foster
Service Provided:
Garage Door Repair
Review:

I just purchased a beautiful double garage door from Precision and it was the best experience that I could get. They were very prompt and extremely polite and very efficient. I would highly recommend them to anyone if they need a garage door. I am very satisfied. Thanks Prevision.
Tom Dray
A Response from: Tim

Great to hear you are a satisfied customer. Thank you for the "high" recommendation! Enjoy the new garage door!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Michael, did a great job as to guiding me to my best option base on my budget. I appreciate him very much.
Juanita Kinsley
A Response from: Tim

Very good - thank you for choosing Precision!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

We are very happy with the new Garagedoor and Garageopener installed on 5-17-18. the Job was done in a professional manner.
Marion Schmidt
A Response from: Tim

Thank you - we appreciate your business!

Service Provided:
Install Garage Doors
Review:

Tech arrived promptly. Gave me options. Completed the work in a timely manner . I was satisfied with the job that was done, and the price.
Joe Deslattes
A Response from: Tim

We are happy to hear you are a satisfied customer - we value your business!

Service Provided:
Garage Door Repair
Review:

David does an excellent job. Come on time & really helpful. I will refer this company for everyone when they need these services.
William Nguyen
A Response from: Tim

Thank you for choosing and recommending Precision!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Excellent value. Superb communication and execution. Would use again and recommend without hesitation.
Lee Earhart
A Response from: Tim

Thank you, Lee, for your business and the recommendation!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Precision was great. On time and fixed the issue quickly.
Jc Fanning
Service Provided:
Garage Door Repair
Review:

Ron was very professional and installed the new opener and performed maintenance on the door in a quick and efficient manner. He called 30 minutes before the appointment window and arrived as advised. The new opener is very quiet and came with a lifetime warranty. Ron programmed everything and explained all functions. Would definitely call on Precision Door in the future.
Kenn Hayes
A Response from: Tim

Thank you so much for your business and for the review-both are appreciated!

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Tech did a excellent job. Could not be anymore happy with his service. I would definitely recommend this company. Great customer service.
Darryl Phillips
A Response from: Tim

That's great! Thank you for choosing Precision and for sharing your review!

Service Provided:
Garage Door Opener Repair
Review:

Arrived on time; professional installation; courteous people.
William White
A Response from: Tim

"Thank you, William" - we appreciate you sharing your experience with others.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Good job
Phoung Zo
Service Provided:
Install Garage Doors
Product:
Opener
Review:

Michael did an excellent job making our noisy garage door much quieter. He inspected everything carefully and installed a new wireless keyless entry pad since the one we had was not dependable to open the door. We will call Precision in the future when we need service.
Ann & kermit Adams
Service Provided:
Garage Door Repair
Review:

Great customer service today! Chasen Pike was my tech, you can't ask for a more kind and courteous young man! Top notch service!!! Thank you for a job well done!!!
Gail Usher
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Joshua was great! He gave me a reasonable deal on two new garage door openers. He walked me through on how to use them & he even programmed my car for me. Great guy, good service.
N Thomas
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Everything I expected. On-Time, Fast and very nice. And, of course excellent workmanship.
Steve Emery
Service Provided:
Garage Door Repair
Review:

Josh was very professional and installed the new opener and performed maintenance on the door in a quick and efficient manner. He called 20 minutes before the appointment window and arrived when he said he would. The new opener is very quiet and came with a lifetime warranty.
Dan Budd
Service Provided:
Garage Door Opener Install
Product:
Opener
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