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Read what people are saying
about Precision Garage Door in:

Lawrenceville, GA

Precision Garage Door of Atlanta
has received 309 reviews, averaging 4.96 Stars:
Review:

June 4, 2019, Rick the installer came on time at precisely 9 am. He called before he came and so very professional and courteous. Rick worked and cleaned as he installed the doors. Amazing. After the installation, Rick was patient enough to sync my car to the doors and show me how to change my password if need be. Thank you, Rick. Great doors, great company, and even greater employees.
Donna Alban
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Dustin did a great job! He arrived right on time, performed the safety check and then showed us the problems with our door. When he finished our door operates and sounds like a new one! We are good for a long while!
Ann & kermit Adams
Service Provided:
Garage Door Repair
Review:

David was very professional. He gave a quote before proceeding with the work and also asked if there were any other issues going on.
Narendra Biraj
Service Provided:
Garage Door Repair
Review:

Perfectly installed garage doors and took away the old doors and opener. Could have picked up some 6 dropped bolts, nuts and screws.
Bert
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Courteous, friendly and helpful customer service representative who scheduled the service call. Was able to get my garage door repaired the same day after discovering a roller was missing and the door would not close all the way. The service technician was extremely courteous, knowledgeable and helpful. After replacing ten rollers, he did a through check on the rest of the door and it's parts. I was pleased.
Janet Wright
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

The service technician was very knowledgeable and professional. He explained the problem and the solution . I am very satisfied with the service.
Robert Jones
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The service guy was prompt and knowledgeable which is why they got 3 stars. The door is working well after he got it balanced and tracks re-set right. I understand "flat rate pricing" however even with discounts applied (which are not visible on invoice) when the flat rates are stacked the time spent on site and adding 1/2hr of travel time the repairs works out to $252/hr (no parts were used). Wish I made that rate.
Steve O'neal
Service Provided:
Garage Door Repair
Review:

Excellent timing to begin job. Excellent service. Technician noticed a dent in the new door being installed and went to warehouse to replace it. Would definitely use Precision in the future.
Tracy Snow
A Response from: Tim

Thank you! We appreciated your business.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Joshua, the tech was professional and got the job done in a timely manner. I so appreciated him calling to let me know he would be running late b/c of a big job. He got to my house at 2 pm sharp. Very satisfied customer! 5 stars
Mary Cagle
A Response from: Tim

Thank you for the 5 Stars!

Service Provided:
Garage Door Opener Repair
Review:

Have only good things to say about our experience with you! Jason was professional, prompt and above all, friendly. He made us feel that he cared about our needs and business and not just a sale. And Albert, our installer was equally friendly and good. Would recommend and definitely use Precision again.
Dennis Kronenfeld
A Response from: Tim

Thank you for choosing Precision and for the recommendation!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Ccompetitive prices. Fast installation done very professionally. I would recommend Precision to my friends.
Andrew Lederman
A Response from: Tim

Thank you! We appreciate your business and the recommendation!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

We give you a 5 star rating for excellent service. The service technician did a great job and was very friendly. We had previously used another service and they were terrible. Your TV advertisement was why we choose you along with recommendations.
Jimmy Weeks
A Response from: Tim

Thank you for your business - and for the "5 Stars"! If you have the opportunity, please tell those who recommended us to you that we thank them as well.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Highly recommend! Had very old door and Jason helped me pick a beautiful new one. Makes the house look great and Jason was great to work with. No pressure just answered all my questions and guided me in my selection. Then great install by Scott. Needed a slight adjustment which was quickly scheduled and taken care of by George. Also forgot to mention Tina who was my first contact with Precision and answered numerous questions and provided information requested and assured me that Precision was the quality company I have found them to be. Love my new door!
Margaret Boles
A Response from: Tim

We are so glad to hear you love your new garage door and want to thank you for choosing Precision to do business with. We also appreciate you taking time to leave a review for others to read. Thank you for your business and recommendation!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Excellent service and response time
Mark White
A Response from: Tim

Thank you for the 5 Stars!

Service Provided:
Broken Garage Door Spring Repair
Review:

Just had a visit from Adam today to do a tune-up! He was exceptional and explained what had "probably" happened. Gave me tips on how to keep the garage door in top condition. Was a pleasure to deal with and would definitely recommend Precision Overhead Garage Door services! They installed my garage door in 2015 and it is still in fabulous condition!!
Teresa Romasco
A Response from: Tim

Thank you for your business and recommendation!

Service Provided:
Garage Door Repair
Review:

This is our second time using Precision. When they came to service our garage door 4 months ago we were assured we didn't need to replace the opener, that it just needed repairs. Today it was repaired again. The technician commented negatively on the quality of work the previous technician performed and said we have to replace the opener, that it will break again.
Nicole Beal
Service Provided:
Garage Door Opener Repair
Review:

Great job done!!!!
Vladimir Loparev
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Repair man David Sweeny very nice guy and fair guy his work is excellent I would refer him to anyone thanks again David
Carlton Baldwin sr.
A Response from: Tim

Thank you for sharing your Precision experience and for giving David "5 Stars"!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Dustin gave excellent customer service. He was knowledgeable and friendly. He worked quickly and truly did go above and beyond. I am customer for life!
LaToya Smith
A Response from: Tim

Thank you! We look forward to taking care of your garage door service needs for a very long time!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

The technician assigned for my work was David Sweeney. Showed up on time. Pleasant person, customer oriented, very organized and helpful. Did an excellent job and I am happy. I sure will recommend him. I give him 5 star.
James Samuel
A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair
Review:

Dustin did a great job. He was personable, punctual and explained everything he was going to accomplish.
Randy Maneice
A Response from: Tim

Very good-thank you for sharing your "Precision" experience. We certainly appreciate your business.

Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Review:

5* thank you!
Thad Roenitz
A Response from: Tim

Thank you for the 5 Stars!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Had a torsion spring break. They came out the same afternoon and replaced the springs and the other mechanical parts since it is a 20 year old garage and had never had anything replaced it looked like. Garage works like it's brand new. Very professional and very good work. Will definitely use again if/when the need arises.
Ryan Farr
A Response from: Tim

Thank you for sharing your "Precision" experience for others to read.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Our Precision Technician, Dustin, arrived and briefed us of his findings of what was wrong with our 3car garage. Dustin, explained to us the cost and time frame to repair.. We were really happy with the Service Provide and the replacement / repair cost was reasonable. We highly recommend Precision, for all of your Garage Door, services, needs!
Gentry and Connie
A Response from: Tim

Thank you for sharing your review.

Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

I think they are wonderful. I recently got a new door! I called another company and they made it really confusing. I knew what I wanted but for some reason each piece was extra.....I called Precision Door to get another quote. Kay came out to go through everything with me and made it SO EASY. I was immediately comfortable with Kay and she knew exactly what I wanted. Nothing cost extra...she quoted me the whole price...I love that the haul away of the old door was included which was separate in the other companies quote. When the guy came to install our new door he was very professional and very efficient. He was able to put up our new beautiful door and I LOVE IT. We also needed them to come back because something was wrong with the wiring (it was because they used the existing wiring which i guess was bad (not he companies fault). They came back and everything is great! Totally rewired !! I wold for sure recommend them! they made getting a door in our price range so easy!! I kept being disappointed by other companies, but they made our dream into reality. I now am so proud of our house ! Thanks Precision!!!
Annie Vitters
A Response from: Tim

It is nice to get a new garage door, isn't it? So glad you are loving your new door and Precision. Thank you for the review and the great recommendation!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Thank you David for educating me and providing the best options to decide from. You’re a very skilled technician and an extremely pleasant young man and I appreciate the work you performed for me this morning. You’re a great asset to your employer!
Sandra Robinson
A Response from: Tim

David is most certainly a great asset to the company. Fortunately, we have a wonderful staff of professional technicians who continually improve skills in their field of work. Thank you so much for sharing your experience with Precision!

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

Great service and fast. Thankyou
Cindy Mallo
A Response from: Tim

Thank you for choosing Precision!

Service Provided:
Garage Door Repair
Review:

I had a very horrible experience from Precision. The technician was nice and professional and attempted to help me but when he called in to his office they were not very customer service friendly at all. I purchased a brand new garage door with all the accessories from your company on March 2014 and the spring has already broken. The tech said it will cost me $358, I told him my budget was $150 and that was when he called the office and they said said, no. First of all I did my research and found out that many roll up garage doors in residential use go 30 years or more on original springs. When we bought the house in 2013 it was the original garage door and springs and the house was over 10 years old.If we new this was going to happen, we would have left it without changing the whole garage door and spring. The reason we changed was because the door was old and dirty but the spring was still good. So we bought brand new garage door, opener, springs and everything you need for a whole and now here we are , four years into the install and the spring is broken already. Back in 2014 , two weeks after the install, there was a problem with the wiring so, they had to come out to fix that. I did another research and found out that most garage door companies use just the standard spring on new garage doors, that gives you between 10,000 to 15,000 cycle springs. So to determine my springs cycle life, our garage door is used four times (4 cycles) per day multiplied by 365 equals 1460. Annual average is 1460 divided by 10,000 equals 6.84 years (10,000 cycle springs)Or 1460 divided by 15,000 equals 10.26 years (15,000 cycle springs). So either way our spring was defective since if our spring is a 10,000 cycle we should have gotten at least 7 years or 10 years for 15,000 cycle and we are just in the fourth year. I was even content in paying $150 to replace the defective springs but after my research ,I don't think we should pay anything at all and they should be replaced at no cost to us, since they did not live up to its intended life span. After the tech, left I called the office and spoke to the receptionist and explained our matter and I was told there was no managers available to speak with me till tomorrow. How funny that is, since four years ago when you were ready to take our money, the sales rep was able to get a manger on the phone after 5:00 pm when it came to sales, but all of a sudden, no manager was available today to do the right thing and take care of this situation. Oh by the way I still had to pay $59.99 for the service fee, and nothing was done, so again you take our money and we are still left with a non -operable garage door. I am only giving a one star because the tech (Chris White) was a true professional and gentleman. If it wasn't for him I will not be giving any stars based on the overall treatment of our issue and experience we had today. I truly hope the owner does read this and decides to do something to help solve this problem. Chris White will be able to attest to everything that I am saying.
Joseph Clottey
Comment from: Joseph Clottey

I called the office today to get my issue resolved and I was told a manager was going to call me back today and he did. The manager's name is Sean or Shawn, he listened to my problem and immediately without hesitation agree to my $150 budget I had to fix the broken garage. Within 45 minutes another technician by the name of David Sweeney was at our house and came in changed our broken springs with brand new one. he told us these springs were 20,000 cycle springs it looks like our old springs were 5000 cycle springs. I want to say after speaking with the service manager, Sean or Shawn things got better and I am grateful that precision has someone like him on board. If you have any issues, he is your go to guy to solve any issues. The tech, David Sweeney today was also very nice, courteous and professional. I would say that today's experience and services earns Precision doors 4 out of 5 stars.

Response from: Tim

Thank you for sharing your entire experience-it is always our intention to leave customers feeling good for having done business with Precision. While a negative experience doesn't happen very often, we always make it a priority that any issues customers have be addressed quickly and appropriately. Thank you again!

Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent technician. Work done was excellent. I am so glad I chose Precision Door Service
Donald Dawson
A Response from: Tim

Great! Thank you for sharing!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Purchased new doors from Precision in December 2015. This was a service call. Our technician David was prompt, courteous, and professional. We are just as pleased with the service call as we were with the install. Great people make a great company. Glenn Klein
Rhonda Klein
A Response from: Tim

Thank you for your business, Glenn! We certainly appreciate you letting others know what your experience with Precision has been like.

Service Provided:
Garage Door Repair
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