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Read what people are saying
about Precision Garage Door in:

Buford, GA

Precision Garage Door of Norcross
has received 150 reviews, averaging 4.97 Stars:
Review:

There service was great and price was great as well
Jerry Karsten
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Fantastic service provided, very timely and efficient. My repairman - Dustin - was extremely knowledgeable and friendly. Highly recommended!
Blanka Dumont
A Response from: Tim

Thank you for the recommendation! We appreciate your business and the 5 Stars!

Service Provided:
Garage Door Repair
Product:
Opener
Review:

We had garage doors installed and had a great experience from the estimate with Jason Davis which was an absolute gentleman who explained everything in detail and answered all our questions and concerns. As well as took my crazy phone calls. Then when the day came for install Jeff came on his on and did a fabulous job!! Cleaned everything up, explained all the details of the opener as well as helping with setting everything up! We were treated with respect and dignity though out the whole process. I am in the service business and know how important it is to have good customer service and these guys are genuine. It’s very hard to find that out there in the service world! You guys were awesome!! Thank you!
Cyndi Crookshanks
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The technician was excellent .He arrived on time and replaced the springs,drums,cables and middle rod. The garage door works great now. The problem is the service was done on Monday(3/18/19) and still no receipt that was promised with the warranty. I called on Tuesday and they said it would go to billing and would be send right out. Today is Thursday(3/21/19) and no emailed receipt or warranty. I'm disappointed to receive 2 star customer service.
James Mcneill
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Did not get a written itemized estimate on what was being done. As of the writing of these comments I have not received a written or email receipt for paying $200.00 for door service.
Renardo Gadie
Service Provided:
Garage Door Repair
Review:

worst company I had ever deal with they gave me a quote for my garage door spring .when the tech showed up for service he double the price.I'm so I had to so much for something I Could of fix. The serviceman spent 30 minutes and I HAD TO PAY $479.36 FOR THAT.I felt like I got rob
Renelle Thermidor
A Response from: Tim

Mrs and Mr Thermidor called our company to repair a spring which was broken in their garage. Our call center quoted them a specific price which was also the price quoted by our technician. Because of the age of the door and lack of preventative maintenance, there were also bearings that needed to be replaced and a tune up was suggested. All options were presented to Mrs and Mr Thermidor including the lesser charge to replace just the spring and bearings and tune up. Mrs Thermidor chose the lesser charge and authorized the work against her husband's wishes. We performed the work as she requested and Mr Thermidor filed a complaint 2 days later that the cost was more than he wanted to pay. In an effort to maintain our impeccable reputation and to please our customer, we offered a substantial refund which Mr Thermidor accepted. We always present our customer's with options depending on their needs and budget and would never complete any work without prior authorization. This was obviously a disagreement between a husband and wife that we were put in the middle of after the fact.

Service Provided:
Garage Door Repair
Review:

With a broken spring on a garage door installed in 1989 with a history of one spring previously repair and a minor repair to the electrical unit the decision would be to repair or replace. My son recommended PRECISION when he needed a repair and was 100% pleased with the company. Being a skeptic, I listened and called this company for a quote on a new door to follow up with a quote for repair. The salesman arrived on time and was pleasant and we talked about the options. He was professional and kind and knew his product. He not once tried to pressure my husband and I into a sale. When we were quoted the price of a new door and discussed the old door we decided to go with a new door. Common sense says that the door had given great service but this could be the beginning of repairs. The salesman wrote the quote and we went with the upgraded Carriage Style door. He seemed a little surprised we were so ready to decide and order and pay the deposit. I had read the reviews and with the confidence and professionalism of the sales rep we felt we could proceed with certainty this company would stand behind its product. The door was ordered and contact was made at the appropriate times to schedule installation and again when the product was ready for installation. The good review from us continues with the installer. The day he came, it was freezing cold that morning due to a sudden cold snap...We encountered a problem...Our garage was hollow blocks and not solid and would need 2x6's to frame around the opening to properly install the door. He promptly went and purchased the material and continued to install the door. He advised us there would be no additional charge for this extra material. The installer's demeanor was as kind and professional as the salesman and the ladies in the office who called to advise of the status of the product delivery. We desire to pay for the additional expense as this is just fair business as a customer to a good company. Should we know of a need for an installation or repair we will definitely recommend PRECISION. Our garage door is a beautiful asset our garage was missing. And they remove and carry away the old door. When the installer started cleaning the door I was taken aback but when he offered to paint the small area where the new trim did not cover...that was beyond the call of duty. Is there any reason not to give 5 stars to a company like this? We are pleased...very pleased!
Anita Froelich
A Response from: Tim

Thank you so much for sharing your Precision experience from start to finish for others to read! We certainly appreciate your business and your 5 Star recommendation! Enjoy your new garage door!

Service Provided:
Install Garage Doors
Review:

Our opener arrived today technician arrived very professional - knowledgeable with the equipment. rating 5 out of 5. Will use again to get the other door completed... Semper Fi
Juan Maisonet
A Response from: Tim

Thank you for your service and for the five stars!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

WOW! THESE GUYS ARE AWESOME! VERY FAST, CLEAN, AND RELIABLE! VERY GOOD WORK. I WILL DEFINITELY USE THEM AGAIN.
Joe Deguido
A Response from: Tim

Thank you for the great review! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Your service and service person were wonderful Needed to do some thing ASAP and that happened Purchased new opener, springs and barrings
Donna Canty
A Response from: Tim

Thank you for choosing Precision and for taking time to post a review - we appreciate both!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Mike was excellent. Ahead of schedule both in arrival and repair. Highly professional and courteous. Explained in detail the problem with the door and solution.
Rodney Brooks
A Response from: Tim

Thank you for making Precision your garage door service company of choice!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I just had cables, drums, and wheels replaced. I originally had them replaced April 24, 2013 which was 4 months passed the 5 year warranty on those parts. I will take careful notice before the next 5 year expires. I am very pleased with the work Billy Peterson performed. I will highly recommend him for any overhead door repair or installation. I have recently recommended Precision Door to 2 of my neighbors. Again, thanks for the professionalism of your company.....................Jim
Jim Alvaro
A Response from: Tim

Jim, Thank you for the review, for the multiple recommendations and for choosing Precision to service your garage door needs. Your business is certainly appreciated.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

5 excellent service in every way
Clifford Carroll
A Response from: Tim

Thank you for sharing!

Service Provided:
Install Garage Doors
Review:

Shawn, was professional and on time, as a installer, and repair person myself in another field, I can respect the service Shawn provided. I using you guys for my new door purchase. Thanks Fred
Fred Lott
A Response from: Tim

Thank you, Fred! We appreciate your business and your review.

Service Provided:
Broken Garage Door Spring Repair
Review:

Awesome! Highly recommend!
Rachel Gambale
A Response from: Tim

Thank you - we appreciate your business and recommendation!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

David arrived on time to repair my garage doors that another company failed to fix. He inspected the problem, found the solution and provided a quote for the repair. I paid the deposit for the work to be done thinking the repair would happen in a few weeks. I was pleasantly surprised when David called a few hours later saying that he had the parts and could complete the project the SAME DAY!!! He arrived at my home and repaired the doors. He double checked all parts of the doors to ensure everything was working properly. He went above and beyond he job he quoted me for. I was very impressed with his professionalism and attention to details. I am thrilled to have fully repaired garage doors!!! I also love the technology that Precsion utilizes. Sending pictures of the technicians prior to the job and simple iPad invoicing makes this a company that I will definitely refer to friends and use again if needed. Thanks Precsion!!!
David Pomerantz
A Response from: Tim

David, we thank you for choosing Precision-your business is valued and we certainly appreciate you referrals!

Service Provided:
Garage Door Repair
Review:

Service technician arrived on time and completed repair promptly. Very satisfied.
Andrea Grisham
A Response from: Tim

We are glad to hear you were pleased with the service! Thank you for choosing Precision Garage Door!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

David was very very thorough and sensitive to my financial situation. I’m on disability and very ill and my husband left me because I’m ill with no financial support. I will be calling Precsion in the future when I save the money to complete fixing the garage door
Amy Ramirez
Service Provided:
Garage Door Repair
Review:

Precision Garage Door Service has a team who really care about do a good job, also they serve you well even after they have completed their services. I have been using this company for more than 3 years in different homes, no complaints. They’re excellent. Thank you Precision’s guys for be there in my emergencies too.
Carmen Sheppard
A Response from: Tim

Thank you for sharing your experiences with Precision! We value your continued trust.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Thank u precion garage door. David Sweeney was on time courteous knowledgeable and explained my options. Thank you David for your expertise.
Bunny Gauntlt
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

Excelent response time and timely repair. Garage door was over 15 yrs old and sounds like new after service and replacement of main spring. I highly recommend.
Trey Terry
A Response from: Tim

Thank you for the nice review!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

I was very satisfied with the service and the price. Another company had told me I had to replace my door, it was irreparable. I was so glad that David could fix it and for a fair price. I would highly recommend Precision to my neighbors and friends.
Jill Lovern
A Response from: Tim

Jill, we are glad you found us and that your garage door was fixed to your satisfaction. Thank you for sharing your experience!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Very good service. Totally satisfied. I'm a little unclear about the cost. Had springs, Motor and sinceres replaced($864). had coupon for buy one spring get second one 50% off. Also didn't get veteran discount. This isn't a complaint, just want to understand payment. Thanks
Bernard Mcclellan
Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Review:

I called and after a short time on hold I got an appointment the same day. Turns out, 15 minutes later a tech, Sean, showed up. The spring broke and he replaced it and was out of there in less than an hour. He educated me about the maintenance of a garage door as well. Great experience!
James Gregory
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Service person was prompt, efficient, clear, competent, and friendly.
Wallace Conrath
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Jeremiah help check everything, explain all the options, well done,thank you.
Zhijun Niu
Service Provided:
Garage Door Opener Repair
Product:
Garage Doors
Review:

great job a real professional
Ronald Holbrook
Service Provided:
Garage Door Repair
Review:

Fast service. Door works fantastic now. Technician was friendly, knowledgeable, and did a great job. Highly recommend.
Lori Stetson
Service Provided:
Garage Door Repair
Review:

Great service, job complete in timely fashion.
Akeem Dent
Service Provided:
Garage Door Repair
Product:
Cables
Review:

I am very happy with the service I have received from Precision GD. Very happy with he installation of a GD and GD opener. The techs were knowledgeable. Very Happy with service
Cindi R
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
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