Review:

worst company I had ever deal with they gave me a quote for my garage door spring .when the tech showed up for service he double the price.I'm so I had to so much for something I Could of fix. The serviceman spent 30 minutes and I HAD TO PAY $479.36 FOR THAT.I felt like I got rob

Mrs and Mr Thermidor called our company to repair a spring which was broken in their garage. Our call center quoted them a specific price which was also the price quoted by our technician. Because of the age of the door and lack of preventative maintenance, there were also bearings that needed to be replaced and a tune up was suggested. All options were presented to Mrs and Mr Thermidor including the lesser charge to replace just the spring and bearings and tune up. Mrs Thermidor chose the lesser charge and authorized the work against her husband's wishes. We performed the work as she requested and Mr Thermidor filed a complaint 2 days later that the cost was more than he wanted to pay. In an effort to maintain our impeccable reputation and to please our customer, we offered a substantial refund which Mr Thermidor accepted. We always present our customer's with options depending on their needs and budget and would never complete any work without prior authorization. This was obviously a disagreement between a husband and wife that we were put in the middle of after the fact.

Review:

With a broken spring on a garage door installed in 1989 with a history of one spring previously repair and a minor repair to the electrical unit the decision would be to repair or replace. My son recommended PRECISION when he needed a repair and was 100% pleased with the company. Being a skeptic, I listened and called this company for a quote on a new door to follow up with a quote for repair. The salesman arrived on time and was pleasant and we talked about the options. He was professional and kind and knew his product. He not once tried to pressure my husband and I into a sale. When we were quoted the price of a new door and discussed the old door we decided to go with a new door. Common sense says that the door had given great service but this could be the beginning of repairs. The salesman wrote the quote and we went with the upgraded Carriage Style door. He seemed a little surprised we were so ready to decide and order and pay the deposit. I had read the reviews and with the confidence and professionalism of the sales rep we felt we could proceed with certainty this company would stand behind its product. The door was ordered and contact was made at the appropriate times to schedule installation and again when the product was ready for installation. The good review from us continues with the installer. The day he came, it was freezing cold that morning due to a sudden cold snap...We encountered a problem...Our garage was hollow blocks and not solid and would need 2x6's to frame around the opening to properly install the door. He promptly went and purchased the material and continued to install the door. He advised us there would be no additional charge for this extra material. The installer's demeanor was as kind and professional as the salesman and the ladies in the office who called to advise of the status of the product delivery. We desire to pay for the additional expense as this is just fair business as a customer to a good company. Should we know of a need for an installation or repair we will definitely recommend PRECISION. Our garage door is a beautiful asset our garage was missing. And they remove and carry away the old door. When the installer started cleaning the door I was taken aback but when he offered to paint the small area where the new trim did not cover...that was beyond the call of duty. Is there any reason not to give 5 stars to a company like this? We are pleased...very pleased!

Thank you so much for sharing your Precision experience from start to finish for others to read! We certainly appreciate your business and your 5 Star recommendation! Enjoy your new garage door!

Review:

Our opener arrived today technician arrived very professional - knowledgeable with the equipment. rating 5 out of 5. Will use again to get the other door completed... Semper Fi

Thank you for your service and for the five stars!

Review:

WOW! THESE GUYS ARE AWESOME! VERY FAST, CLEAN, AND RELIABLE! VERY GOOD WORK. I WILL DEFINITELY USE THEM AGAIN.

Thank you for the great review! We appreciate your business!

Review:

Your service and service person were wonderful Needed to do some thing ASAP and that happened Purchased new opener, springs and barrings

Thank you for choosing Precision and for taking time to post a review - we appreciate both!

Review:

Mike was excellent. Ahead of schedule both in arrival and repair. Highly professional and courteous. Explained in detail the problem with the door and solution.

Thank you for making Precision your garage door service company of choice!

Review:

I just had cables, drums, and wheels replaced. I originally had them replaced April 24, 2013 which was 4 months passed the 5 year warranty on those parts. I will take careful notice before the next 5 year expires. I am very pleased with the work Billy Peterson performed. I will highly recommend him for any overhead door repair or installation. I have recently recommended Precision Door to 2 of my neighbors. Again, thanks for the professionalism of your company.....................Jim

Jim, Thank you for the review, for the multiple recommendations and for choosing Precision to service your garage door needs. Your business is certainly appreciated.

Review:

5 excellent service in every way

Thank you for sharing!

Review:

Shawn, was professional and on time, as a installer, and repair person myself in another field, I can respect the service Shawn provided. I using you guys for my new door purchase. Thanks Fred

Thank you, Fred! We appreciate your business and your review.

Review:

Awesome! Highly recommend!

Thank you - we appreciate your business and recommendation!

Review:

David arrived on time to repair my garage doors that another company failed to fix. He inspected the problem, found the solution and provided a quote for the repair. I paid the deposit for the work to be done thinking the repair would happen in a few weeks. I was pleasantly surprised when David called a few hours later saying that he had the parts and could complete the project the SAME DAY!!! He arrived at my home and repaired the doors. He double checked all parts of the doors to ensure everything was working properly. He went above and beyond he job he quoted me for. I was very impressed with his professionalism and attention to details. I am thrilled to have fully repaired garage doors!!! I also love the technology that Precsion utilizes. Sending pictures of the technicians prior to the job and simple iPad invoicing makes this a company that I will definitely refer to friends and use again if needed. Thanks Precsion!!!

David, we thank you for choosing Precision-your business is valued and we certainly appreciate you referrals!

Review:

Service technician arrived on time and completed repair promptly. Very satisfied.

We are glad to hear you were pleased with the service! Thank you for choosing Precision Garage Door!

Review:

David was very very thorough and sensitive to my financial situation. I’m on disability and very ill and my husband left me because I’m ill with no financial support. I will be calling Precsion in the future when I save the money to complete fixing the garage door

Review:

Precision Garage Door Service has a team who really care about do a good job, also they serve you well even after they have completed their services. I have been using this company for more than 3 years in different homes, no complaints. They’re excellent. Thank you Precision’s guys for be there in my emergencies too.

Thank you for sharing your experiences with Precision! We value your continued trust.

Review:

Thank u precion garage door. David Sweeney was on time courteous knowledgeable and explained my options. Thank you David for your expertise.

Review:

Excelent response time and timely repair. Garage door was over 15 yrs old and sounds like new after service and replacement of main spring. I highly recommend.

Thank you for the nice review!

Review:

I was very satisfied with the service and the price. Another company had told me I had to replace my door, it was irreparable. I was so glad that David could fix it and for a fair price. I would highly recommend Precision to my neighbors and friends.

Jill, we are glad you found us and that your garage door was fixed to your satisfaction. Thank you for sharing your experience!

Review:

Very good service. Totally satisfied. I'm a little unclear about the cost. Had springs, Motor and sinceres replaced($864). had coupon for buy one spring get second one 50% off. Also didn't get veteran discount. This isn't a complaint, just want to understand payment. Thanks

Review:

I called and after a short time on hold I got an appointment the same day. Turns out, 15 minutes later a tech, Sean, showed up. The spring broke and he replaced it and was out of there in less than an hour. He educated me about the maintenance of a garage door as well. Great experience!

Review:

Service person was prompt, efficient, clear, competent, and friendly.

Review:

Jeremiah help check everything, explain all the options, well done,thank you.

Review:

great job a real professional

Review:

Fast service. Door works fantastic now. Technician was friendly, knowledgeable, and did a great job. Highly recommend.

Review:

Great service, job complete in timely fashion.

Review:

I am very happy with the service I have received from Precision GD. Very happy with he installation of a GD and GD opener. The techs were knowledgeable. Very Happy with service

Review:

Had to have broken spring replaced on one of two garage doors. Precision Technician Shawn arrived on time and identified several issues with each door after a full inspection. Ended up replacing springs on both doors and rollers on one of them. I can't say enough about the expertise and professionalism of Shawn. He did a great job and exceeded my expectations. I really like this company and would highly recommend it to anyone needing help with any kind of garage door problem.

Review:

Shaun was our technician today and he was wonderful. Very pleasant, helpful and fast! I would highly recommend this company!! All around 5 stars!

Review:

PDS is the ONLY garage company I will use! They were able to come fix our garage door the same day we called. The tech arrived on time, was courteous and professional and had the repairs done quickly.

Review:

I'm new to the area & needed repairs done by a reputable company. I saw your ratings and reviews on line & was thrilled at the response time, the emailed follow up, & the technicians promptness.

Review:

Great service! On time(early actually). Very knowledgeable of what I needed and at no time did I feel like I was getting upsold. Sean let me know the options that would best fit my needs for the repair/install. Once he started it was quick. I would definitely call back.