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about Precision Garage Door in:
Marietta, GA
Precision Garage Door of Atlantahas received 683 reviews, averaging 4.95 Stars:
Marietta, GA
Product:
Marietta, GA
Precision garage door service installed a new motor on my garage door three years ago. I called them back out to come take a look, as the motor stopped working. The technician was extremely rude and told me that I have been opening my garage door too many times and I broke the door. I said but it has a lifetime warranty? He said with faulty use it’s not valid. I said how can you prove that? Then, he tried to tell me that as a courtesy he would replace the motor if I replaced the door with them. I called another company while he was outside and they told me the warranty is automatically with Liftmaster, so there should be no question. The quote for spring replacement with another company was $280 verses $900 with Precision. Upsell upsell upsell… I will never call Precision doors again
- Nicole Verkamp
We appreciate you sharing your experience, but we wish it would have been a five star experience instead of 1. We reviewed your account and the service manager spoke with the technician about your door. Your motor didn't work because your springs were broken. The motor isn't designed to lift weight without the springs doing their job, hence it breaking because the springs weren't helping. Your liftmaster motor does have a warranty through liftmaster, but they don't come out to do repairs on the motor themselves, they have companies like ours do it for them. Our technician offered to replace the motor but only after you replaced the springs, or you would still have the same issue. There was definitely no upselling, he was trying to repair your door and it do it properly. If you have additional questions, please feel free to reach out, we would be happy to discuss them with you.
Marietta, GA
Thank you so much to Brandon. He did such a wonderful job and very quickly. Wonderful personality and very professional. I really appreciate it!
- Rhea Haugseth
Marietta, GA
Very professional and courteous.
- Owen Brown
Product:
Marietta, GA
Great service…and advice….as always.
- Richard Benjamin
Marietta, GA
Always professional and very efficient!! Your staff (technicians and customer service) is outstanding.
- Britt Carter
Product:
Marietta, GA
My overhead door was acting up -it’s 7 years now. I called to have it serviced and they sent a technician out the next day. He was very professional and knew exactly what was wrong with it and got it working again. I’m very happy with the service.
- Aleea Major
Marietta, GA
Quick response.
- Raynard Dean
Marietta, GA
Installed two new garage doors and openers, springs and rails. Great job!
- Mike Waldmann
Product:
Marietta, GA
Great work. Quick response.
- Eddie Lee
Product:
Marietta, GA
Excellent fast response. Extremely knowledgeable tech. Explained well when questioned. Not the cheapest but worth the extra money.
- Bill Gamble
Product:
Marietta, GA
excellent service- I love dealing with a Company where the customer comes first and very good at what they do. Tom Pearce
- Tom Pearce
Product:
Marietta, GA
Our technician Thomas did a good job installing our new garage door opener. But for the money we spent I think he should have set up the program for running the opener from your phone. He told us that he would have to charge a set up fee if he did it. He even mentioned that he’s done so many of them it was easy for him. A little ridiculous when your spending over $1600
- Michael Nickerson
Product:
Marietta, GA
Couldn’t be happier with my service or my tech Xavier. My issue was fixed quickly with courtesy and competence. I was given alternatives to several things that needed fixing which allowed me to chose how much I wanted to spend on the repairs.
- Craig Smith
Marietta, GA
The technician arrived on time,clearly explained what was causing the problem, and quickly resolved the issue. And it was still under warranty, so no charge. Thanks, Precision. ????????
- Jan Garner
Marietta, GA
Service tech was on time, knowledgeable, and fixed our garage door problem quickly. Would recommend your service and the tech to anyone needing garage door repair
- Bob M
Marietta, GA
Came out same day, very experienced service tech. Noticed problem right off the bat, fixed and checked everything out and said I was good to go
- Doug Jordan
Marietta, GA
I really like Dustin. He was on time for starters and he explained exactly what was required to get the job done and why it was necessary in order to have a properly working Garage Door. Thank you Dustin and I would definitely use Precision Garage Door in the future. Charles Butler
- Charles Butler
Marietta, GA
From the scheduling (Allison) to the service repair (Victor), quality people and quality training. Not surprising that I am a return customer. Thank you!
- Rick T
Product:
Marietta, GA
Quick response and great customer service.
- Virginia Reynolds
Marietta, GA
Sean was the technician and he was very professional, was on time and did a great job. I’d recommend Precision and Sean.
- Linda and patrick Zapp
Product:
Marietta, GA
Jeremy was awesome. He answered all of my questions and went above and beyond just the install. Everything works great. I will recommend anytime I can.
- Jim
Product:
Marietta, GA
Thank you so much! This was a gift for my husband on his workshop and he was more than impressed. Everything was seamless and punctual. The installer was more than helpful answering questions and took his time to make sure everything was perfect!
- Leslie Heslep
Product:
Marietta, GA
Jeremiah was great checking our garage door issues
- Louise Rubel
Marietta, GA
Sharkey was my technician and he did a fantastic job. He was explained my options and gave me the pros and cons of each allowing me to make an informed decision. Sharkey was very patient with me as he explained how the system operated and helped me with the app. I am thrilled with Precision and Sharkey!
- Steve Ramos
Product:
Marietta, GA
Right on time. Fixed my problem great service!! Thank You
- Rita Schenkman
Product:
Marietta, GA
Mounted garage door opened was defected. Service technician was professional and courteous. Replaced the defective part in less than five minutes. That's customer service.
- Percy Tann
Marietta, GA
Everything was perfect from the estimate to the installation. People in my neighborhood have asked me who I got the new doors from. I have sung praises for Percision.
- Meg Welker
Product:
Marietta, GA
Amazing. Best customer service ever! Highly recommend!!
- Busch Voights
Marietta, GA
Service man was informative and informative Gave me all my options
- Elaine Bridges
Product:
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Allen was informative and did a good job. We appreciate it. Thank you
- Dave Archer