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David Sweeney's Bio:
My name is David Sweeney. I am committed to looking over the full garage door to make sure there is not anything I've missed so I can do the job right the first time. In my spare time I enjoy music and spending time at home.
Buford, GA
Thank you for taking the time to let us know about your experience. We did an audit of your charges and will be waiving the garage door operator maintenance fee and tune up fee. Here at Precision, we pride ourselves on customer service and your complete satisfaction is always our goal. Someone will be in touch to process the refund, and again we thank you for your business.
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They were so fast and took care of our broke garage door in less than 24 hours. Did a fantastic job and works better than it did before. Thank you!
- Debra Kay baldino
Thank you for reaching out to us and letting us know how your service went! We strive to provide superior customer service and value the customers needs! Our goal is to make sure our customers are happy and 100% satisfied! We appreciate you!
Buford, GA
David was awesome. Excellent service and professionalism every time.
- Kelvin Bryant
Our customers come first, your complete satisfaction is always the goal! Thank you for sharing your experience!
Alpharetta, GA
A few years back our garage door came off track and the spring broke. We did some research and decided to give you guys a try. When your service technician came out he educated us as why it happened. He also provided the options to repair. We were really happy the repair. Our garage motor wore out after 25 years. We called your office made the appointment David showed up on time gave us 3 options and and price and explained in detail for each one. He went straight to work completed it tested it cleaned up. Your company will be called if we ever need you again. We will recommend you to everyone we can.
- Ed Langley
Thank you for taking a moment to share your experience with us! We are pleased to hear that you appreciated the service that was provided at your home. We strive to provide answers and service that fit your needs! We appreciate you!
Cumming, GA
Prompt reply. Excellent service!
- Celia Bazemore
Thank you for the 5 star review and for sharing your feedback with us! We appreciate you!
Alpharetta, GA
POSITIVE ASPECTS: 1. Got connected with Prevision customer service immediately on phone & got appointment for next day 2. Technician (David Sweeney) visited within the given time bracket 3. Technician was knowledgeable & did a professional job within 45 minutes. NEGATIVE ASPECTS: 1. Technician didn’t know that my garage has warranty for parts for 7 years. This should have been in their system. I was lucky to find Precision 2018 (5 years old) invoice & show him that I have warranty for 7 years for parts & 2 year for labour. 2. Excessive cost of labour was charged - $591 ($738 - $99 for End Bearing Plates which I decided to change because of technician recommendation - $48 for taxes as told to me). 3. Was told Springs are free (as covered under warranty) & all is labour charges. However, the invoice include cost of two springs ($427). Was also charged for Maintenance ($89) & Tune up separately ($129). 4. Invoice correct total is $690, however, technician wrote $738 as Invoice total & charged me $738. 5. I was verbally told that $738 include tax, whereas the invoice show zero sales tax. Included in invoice total is a charge for F/S/E/D of $48.3. DETAILS: David Sweeney visited from Precision garage door. He did a nice job & did it smoothly & professionally all within 45 minutes. After assessing the problem (a spring got broken) he gave me two estimates for the work (depending on the extent of parts I want to change) - $588 & $810 (2 springs + 2 End bearing plates). However, when I told him that I had warranty for 10 years, he asked me if I had the original 2018 invoice. I luckily found it & showed him. He then deducted the cost of parts from the estimates & brought it down to 508 & 690 (from 588 & 810) respectively. When I asked why he reduced it by only $80, he said that the rest is all labor cost (for 588 estimate). The $690 estimate include two End bearing plates of $49 each). When I asked him why labor is so high, he responded that’s it’s a tough job. I chose his recommended estimate of $690 (which included 2 End bearing plates of $49 each) & ended up paying $738 (including taxes as per him - but not as per Invoice). I didn’t want to spend more time to shop around as one of my car was stuck inside the garage. Hence got it done & paid the exorbitant price!! The invoice I received in email show $378 for two springs, $49 for spring bracket, $98 for two End plate Bearing Plates, Tune up ($129), Maintenance ($89), F/S/E/D ($48.3), and customer discount of -53 which brings total to $690. After reflecting on it later, I realised that it was way expensive - an extremely exorbitant labour charges!! I should have talked with their supervisor or shopped around with other companies. My garage was installed in April 2018. I was under the impression that warranty last for 10 years based on my discussion at the time of installation. However, when I checked the old invoice today, we found in it warranty coverage for 7 years parts & 3 years labor. Of $738 invoice I paid today, I was given cost waiver of only $80 for the parts whereas 591 was for labor!! The exorbitant labor charges is very painful & depicts the worthlessness of the warranty you get on garage installation from Precision. The work today done is again covered for 5 years parts & 1 year labor - and as it got evident today……the parts coverage is worthless as almost 86% (591/690) of the cost is for labor on service/repairs!! I recommend that for repairs we all should shop around & get the best company who can get it done at a normal labor price. I didn’t check Google earlier, but it seems there are a few other companies with equal or higher ratings than Precision. Note: I don’t usually write Reviews but very rarely - only if it’s a great job done or I need to caution other customers & bring it to the knowledge of the owners of companies.
- Sal Khan
Thank you for reaching out to us and voicing your concerns with your service! We have alerted proper management and a refund for the parts is in the process because you are covered under the warranty from the door install from 2018 with upgraded parts! We appreciate you for letting us know about this concern and we are communicating with all teams to ensure future improvement! Please give us a call if this is not rectified and we will do what we can to ensure you're satisfied! We value you as a customer and we appreciate you for trusting us with all your garage door needs!
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Service Technicians: David Sweeney
Alpharetta, GA
Same day appointment and repair work completed!! David did a great job and very efficient work! Thank you!
- Melissa Marshall
Thank you for taking the time to leave a positive review! We pride ourselves on our expertise and professionalism!
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David was here on time and had our garage door in under an hour. Very pleased.
- Terry Prillaman
Thank you for the 5 star review and for sharing your feedback with us!
Alpharetta, GA
Service technician was very nice, knowledgeable and completed the job quickly.
- Robin North
Thank you for the 5 star review and for sharing your feedback with us! We pride ourselves on timely communication and professionalism.
Alpharetta, GA
Your company is fantastic! David is an outstanding technician. He thoroughly explained what he would do and professionally executed the job. Hats off to all of you!!
- Rick Woodruff
Alpharetta, GA
The serviceman David was prompt courteous seemed to know his craft He did the repair in minimal time -all is well…I found it interesting he said his companys sticker was on the door opener/installed in year 2016. He then wanted me to approve new springs/other parts because the old springs and other parts were not appropriate for the weight of the door- which he just said his company installed 6 years earlier… hmmm it definitely caused me to pause. He gave me zero push back when I declined to spend almost $2000 to fix all that he suggested instead of the $600 I agreed to for a new cable system… which now our door is as good as new with a one year warranty… xtra points to David for not using a condescending tone with me because I am a female so there is that.
- Tracey Miller-smith
We appreciate you sharing your experience and thank you for your business!
Commerce, GA
Wonderful experience! Our door was so loud! David Sweeney came out & gave us several options. Very efficient, helpful, polite, timely, & friendly. We are so happy with the result!!
- D. Perriello
Great! We appreciate your business!
Flowery Branch, GA
Your guy was on time and he was waiting for me. He explained what was wrong and what to look for. I will be using your company again if I have problems with my garage door
- William Hammett
Cumming, GA
Our door fell apart yesterday with a car trapped inside. We’ve used Precision before so I tried again. They answered immediately, came out next day, came out ahead of schedule (which was awesome), diagnosed it, fixed it, and had us back to normal as quick as one could hope. Thankful for another great visit and highly recommend!
- Kevin Curtiss
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Marietta, GA
David did a super job. Even poring rain he installed and checked our new system with out a hitch. Great job David.
- Don neuman
Roswell, GA
I won’t be calling Precision again. All I really needed was torsion spring and lift cable replacement. For less than $120 I could have gone to Home Depot for parts and DIYed it. But I didn’t feel like bothering and the numbers Precision quoted me over the phone seemed reasonable. David, the technician who arrived, was good. He was punctual, personal, professional and knew his business. After he had dismantled the lift system and parts were on the floor, he presented me with a Good/Better/Best package proposal to refurbish the door. “Best” cost more than I remember paying for the entire door. The “Good” option was hardly a good value even assuming the use of ultra-premium parts. By my calculation, labor came in at easily over $500/hr. I’m satisfied with the work but not at all with the value. Precision, the “Overhead Garage Door Service,” apparently has an awful lot of overhead to cover.
- John Boehnke
Mr. Boehnke, we pride ourselves on customer service and want to turn this experience around. Our Service Manager will be reaching out to discuss with you in detail the repair. Thank you
Alpharetta, GA
Excellent job. Professional, knowledgeable, courteous & value priced.
- Stan Walker
Wonderful! We appreciate the feedback!
Suwanee, GA
Precision Door was everything the reviews had said. David Sweeney was on time, very courteous, and made me feel very comfortable with his recommendations. I would highly recommend them to anyone who needs help with their garage door!
- Peggy Mealor
Buford, GA
Technician arrived less than an hour after the initial call. New springs and parts were installed within an hour. Very professional and quick service. Recommended.
- Yong Jung
Cumming, GA
Used in the past, great customer service
- Terry Martin
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Service Technicians: David Sweeney
Tucker, GA
I received timely and excellent service from Precision Garage doors this morning. I highly recommend them for either garage door service ir replacement
- Elliot Dahle
Buford, GA
I highly recommend Precision! The folks they sent out were fast and did a great job!!
- Margie Postlewate
Decatur, GA
Every time I call for assistance the service is superior. Thank you!?
- Susan Sheldon
Gainesville, GA
I called this morning and technician was out this afternoon. He diagnosed and fixed the problem. Was very nice and explained everything. We’ll use Precision Door again
- Sam
Dacula, GA
My Garage door stopped working yesterday. I called Precision Garage Door this morning and they were able to send a technician the same afternoon. David called me ahead of his arrival and was very professional. He was able to identify my issue right away and completed the repair. He made sure everything else was working well. Great response and service.
- Bernadette Biggs
Buford, GA
After using another garage door company for nearly 25 years and their failure to be able to repair my broken garage door for 4 days, I made an appointment with Precision who came out in less than 20 hours. In fact, my repairman, David, was able to come over 2 hours earlier than expected! (He called first, too!) David was courteous, friendly and has a great sense of humor, and within 90 minutes added another spring to my door, replaced all the rollers with new ones and upgraded my door cables to ones that can handle my heavy door better. I feel the price was very fair for what I received and now I should not have to replace that door for several years. I can strongly recommend Precision Door Services to anyone needing repairs, maintenance or replacement of their door over any other company I've done business with now, and Precision also gained a lifelong customer due to my experience with them yesterday (a Sunday too!).
- Patrick R.
Cumming, GA
Good job!
- Keith Scott
Hoschton, GA
Always prompt and great service, never use anybody else! Highly recommended,
- Joy Nicholson
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Service Technicians: David Sweeney
Auburn, GA
Fantastic and friendly service! Thanks so much!
- John Kleinsteuber
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Service Technicians: David Sweeney
Buford, GA
Good and very prompt!
- Reece Harper
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Would not recommend or use again. First I would never ask a customer access to the garage home without them being there. This was fine to me as David was running ahead of schedule. I explained my needs over the phone during the appointment process and a tune up nothing extra. David asked me and I told him what was wrong and that I had ALL previous work records on my garage. I also said I could be selling in 5 months up to 2 years. David starts working up figures and tells me my sensors are bad???? That is why they flicker???? Nope. I had to even show him my remote works. I said it is the wall remote. At this point I shared with I may be a women but don’t insult me. I have a feeling this has been pulled before. He presented quotes with 5 year warranties, why? I marked through all large quotes tune up and wall remote. You would think Precision could afford a standard price list for services. David presented nothing like this. I have had all kinds of work done this was a first. He oiled the springs on the other garage door as a courtesy. The credibility and integrity of your company can not be changed by spaying lubricant on springs.
- Marsha Howard