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about Precision Garage Door in:
Alpharetta, GA
Precision Garage Door of Atlantahas received 701 reviews, averaging 4.92 Stars:
Alpharetta, GA
Alpharetta, GA
A few years back our garage door came off track and the spring broke. We did some research and decided to give you guys a try. When your service technician came out he educated us as why it happened. He also provided the options to repair. We were really happy the repair. Our garage motor wore out after 25 years. We called your office made the appointment David showed up on time gave us 3 options and and price and explained in detail for each one. He went straight to work completed it tested it cleaned up. Your company will be called if we ever need you again. We will recommend you to everyone we can.
- Ed Langley
Thank you for taking a moment to share your experience with us! We are pleased to hear that you appreciated the service that was provided at your home. We strive to provide answers and service that fit your needs! We appreciate you!
Product:
Alpharetta, GA
POSITIVE ASPECTS: 1. Got connected with Prevision customer service immediately on phone & got appointment for next day 2. Technician (David Sweeney) visited within the given time bracket 3. Technician was knowledgeable & did a professional job within 45 minutes. NEGATIVE ASPECTS: 1. Technician didn’t know that my garage has warranty for parts for 7 years. This should have been in their system. I was lucky to find Precision 2018 (5 years old) invoice & show him that I have warranty for 7 years for parts & 2 year for labour. 2. Excessive cost of labour was charged - $591 ($738 - $99 for End Bearing Plates which I decided to change because of technician recommendation - $48 for taxes as told to me). 3. Was told Springs are free (as covered under warranty) & all is labour charges. However, the invoice include cost of two springs ($427). Was also charged for Maintenance ($89) & Tune up separately ($129). 4. Invoice correct total is $690, however, technician wrote $738 as Invoice total & charged me $738. 5. I was verbally told that $738 include tax, whereas the invoice show zero sales tax. Included in invoice total is a charge for F/S/E/D of $48.3. DETAILS: David Sweeney visited from Precision garage door. He did a nice job & did it smoothly & professionally all within 45 minutes. After assessing the problem (a spring got broken) he gave me two estimates for the work (depending on the extent of parts I want to change) - $588 & $810 (2 springs + 2 End bearing plates). However, when I told him that I had warranty for 10 years, he asked me if I had the original 2018 invoice. I luckily found it & showed him. He then deducted the cost of parts from the estimates & brought it down to 508 & 690 (from 588 & 810) respectively. When I asked why he reduced it by only $80, he said that the rest is all labor cost (for 588 estimate). The $690 estimate include two End bearing plates of $49 each). When I asked him why labor is so high, he responded that’s it’s a tough job. I chose his recommended estimate of $690 (which included 2 End bearing plates of $49 each) & ended up paying $738 (including taxes as per him - but not as per Invoice). I didn’t want to spend more time to shop around as one of my car was stuck inside the garage. Hence got it done & paid the exorbitant price!! The invoice I received in email show $378 for two springs, $49 for spring bracket, $98 for two End plate Bearing Plates, Tune up ($129), Maintenance ($89), F/S/E/D ($48.3), and customer discount of -53 which brings total to $690. After reflecting on it later, I realised that it was way expensive - an extremely exorbitant labour charges!! I should have talked with their supervisor or shopped around with other companies. My garage was installed in April 2018. I was under the impression that warranty last for 10 years based on my discussion at the time of installation. However, when I checked the old invoice today, we found in it warranty coverage for 7 years parts & 3 years labor. Of $738 invoice I paid today, I was given cost waiver of only $80 for the parts whereas 591 was for labor!! The exorbitant labor charges is very painful & depicts the worthlessness of the warranty you get on garage installation from Precision. The work today done is again covered for 5 years parts & 1 year labor - and as it got evident today……the parts coverage is worthless as almost 86% (591/690) of the cost is for labor on service/repairs!! I recommend that for repairs we all should shop around & get the best company who can get it done at a normal labor price. I didn’t check Google earlier, but it seems there are a few other companies with equal or higher ratings than Precision. Note: I don’t usually write Reviews but very rarely - only if it’s a great job done or I need to caution other customers & bring it to the knowledge of the owners of companies.
- Sal Khan
Thank you for reaching out to us and voicing your concerns with your service! We have alerted proper management and a refund for the parts is in the process because you are covered under the warranty from the door install from 2018 with upgraded parts! We appreciate you for letting us know about this concern and we are communicating with all teams to ensure future improvement! Please give us a call if this is not rectified and we will do what we can to ensure you're satisfied! We value you as a customer and we appreciate you for trusting us with all your garage door needs!
Product:
Alpharetta, GA
Shaun was very enjoyable to work with.
- Paul Gleis
Thank you for the 5 star review and for sharing your feedback with us!
Product:
Alpharetta, GA
Thomas went above and beyond to figure out what was wrong with our system and fixed it. Thank you!
- Shannon Balloon
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
Alpharetta, GA
Same day appointment and repair work completed!! David did a great job and very efficient work! Thank you!
- Melissa Marshall
Thank you for taking the time to leave a positive review! We pride ourselves on our expertise and professionalism!
Product:
Alpharetta, GA
Service technician was very nice, knowledgeable and completed the job quickly.
- Robin North
Thank you for the 5 star review and for sharing your feedback with us! We pride ourselves on timely communication and professionalism.
Product:
Alpharetta, GA
Dustin did tune up and changed key pad. Does good job.
- Andy Yadav
Thank you for the 5 star review and for taking the time to share your feedback!
Product:
Alpharetta, GA
Your tech- Ethan, was excellent. Very professional, made the repair quickly and liked that he coached me on maintenance. Really good service and good communicator! Thanks for responding as quickly as you did.
- Bart Andolino
Thank you for the 5 star review and for taking the time to give us your feedback. We’re glad to hear that you enjoyed your experience with us!
Alpharetta, GA
Your company is fantastic! David is an outstanding technician. He thoroughly explained what he would do and professionally executed the job. Hats off to all of you!!
- Rick Woodruff
Alpharetta, GA
The serviceman David was prompt courteous seemed to know his craft He did the repair in minimal time -all is well…I found it interesting he said his companys sticker was on the door opener/installed in year 2016. He then wanted me to approve new springs/other parts because the old springs and other parts were not appropriate for the weight of the door- which he just said his company installed 6 years earlier… hmmm it definitely caused me to pause. He gave me zero push back when I declined to spend almost $2000 to fix all that he suggested instead of the $600 I agreed to for a new cable system… which now our door is as good as new with a one year warranty… xtra points to David for not using a condescending tone with me because I am a female so there is that.
- Tracey Miller-smith
We appreciate you sharing your experience and thank you for your business!
Alpharetta, GA
New doors and openers. Salesperson was very good and thorough. Pics showing what the final product would look like were helpful. Doors arrived in time and they are high quality along with the openers. Install was not great. The weather stripping was cut short in areas leaving gaps at ground which they tried to fix with caulk but that did not work.
- Rob Santossio
Our customers total satisfaction is our main goal. I have the install manager working on this and someone will be in touch to correctly apply the trim. We appreciate your feedback and will get right on this. Thank you
Product:
Alpharetta, GA
Excellent job. Professional, knowledgeable, courteous & value priced.
- Stan Walker
Wonderful! We appreciate the feedback!
Alpharetta, GA
Great service. No pressure and no hassles. Didn’t try to sell me something I didn’t need.
- George Emmert
Product:
Alpharetta, GA
The charges for minor repairs and materials was ridiculously expensive. As a senior I feel I was taken advantage of. I will never use your services again nor will I recommend them to others.
- Sheryl Mcdonald
Alpharetta, GA
Very knowledgeable, fixed my problem in less of an hour ,courtreous Did a great job, garage door never been so quiet
- Tom Weaver
Alpharetta, GA
They were right on time. They diagnosed the problem very professionally. They gave me some options. They completed all of the work on time in a very high quality manner. I would highly recommend them.
- Leland Nicholson
Alpharetta, GA
Always prompt, professional, courteous. Thank you for the excellent service.
- Carol Barron
Product:
Alpharetta, GA
Shaun was terrific!!! Give that guy a raise immediately!
- Brandy Bone
Alpharetta, GA
Very responsive and quality focused from initial call to request service thru the installation. Technician was on-site within 2 hours. Shaun provided ongoing communication to let me know issue, repair options, and status of repair along the way. Very customer focused and made sure I was satisfied with install and operation of the door.
- Lisa Wayco
Product:
Alpharetta, GA
Always great work and amazing customer service!
- Rob & mary Zachrich
Alpharetta, GA
The technician Bryce Diesz was great. Nice, professional and fast. I highly recommend him and this company
- Dinorah Martin-rayo
Alpharetta, GA
Your employees were very courteous and customer centric, which stood out during my interactions with both Juan (the initial technician) and Victor who came back to fix my issue a day later. Both Juan and Victor were very personable and professional gentlemen. After Juan visited to resolve my garage door issue yesterday, there was a lot of vibration coming from the motor after he left so I contacted him the following day to come back and take a second look at it. His response was great and another tech (Victor) who was in the area came back just a few hours later. Victor was equally great. However, what really stood out during both interactions is how hungry both techs were to try to get the upsell. While your company may think that’s great to hear, it could be a turn off to customers. I understand that there is value to an upsell, but it seems that your techs in this instance were programmed to push for the purchase of a new motor - even though my current motor was functioning just fine prior to my service call. As it turned out, a piece of rubber had gotten stuck in the gears of the motor during installation of the new belt that I had just paid for. Look, I’m okay with an upsell, but if I did not push back a bit, I could have easily been on the hook. Thanks for listening!
- George Vasquez
Product:
Alpharetta, GA
Recommend by family. Checked the reviews, which were very positive.
- Ali Mirza
Product:
Alpharetta, GA
Victor was the best !!
- Kathy Marzonie
Alpharetta, GA
As promised, the technician arrived within the given time frame and was courteous and professional. He replaced broken coil springs and bearings and added a support brace to my double wide garage door in less than an hour.
- Patrick Rodgers
Alpharetta, GA
Excelente service
- Yolanda Salerno
Alpharetta, GA
Very professional and solved our problem!!! Jeremy was Fantastic will use this company for any future repairs!!!
- Teresa Kenney
Alpharetta, GA
I found Precision online. When I called and spoke to a nice lady…she listened to my situation, explained the company policy and gave me a time for the service. It was not the best of time for me but I took it and said if the service man could come any sooner to please call me. And Jack the service man did call me, earlier. He was very nice, explained everything and he did a great job. Due to a small logistical problem he had to return the next morning and he did and finished the job. Jack knew his product, was not pushy but thorough! I appreciate how nice he was and how he looked me in the eye. Thanks for your help, Jack and Precision Garsge Door Service. Claudia Walker
- Claudia Walker
Product:
Alpharetta, GA
Although it has been a decade, I had previously used Precision & been pleased so I called them to assist with a programmable remote at my new home. They arrived within 2 hours!! Not only did they get my remote functioning properly but also need a preventive maintenance replacement of springs. Very professional and timely response.
- Sandy Hofmann
Product:
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Technician was great. On time and work was done in a jiffy.
- Alicia and david Harrington