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about Precision Garage Door in:
Gwinnett County, GA
Precision Garage Door of Atlantahas received 1902 reviews, averaging 4.93 Stars:
Lawrenceville, GA
Thank you for choosing Precision!
Lilburn, GA
It's a pleasure to work with Precision. My issue was handled with total professionalism from the moment I placed the service call to the time that the repair was completed. Prompt, courteous, competent. I couldn't ask for more.
- Russell Sniegowski
Very good! Thank you for sharing your "Precision" experience for others to read. We appreciate your business.
Lilburn, GA
Roy was fantastic! Showed up on time and was very professional. He advised installing a new garage door opener as our unit was 14 yrs. old. There was no high pressure sales, just an easy going personality offering a solid suggestion to which I agreed. He promptly went to work and had the new unit installed, operational with instructions and coded in no time. I was very pleased with his work as I was in 2015 when your company serviced our garage doors. I will definitely call upon you again if and when the other door fails. Thanks.
- John Wilker
Thank you allowing us to service your garage door needs again. We value your business!
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Duluth, GA
Precision Door Service was great. I was able to get an appointment the next day. They were here first thing and very professional. They helped solve our problem without trying to upsell!
- Betsy Clement
Thank you for sharing your "Precision" experience!
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Service Technicians: Shaun Sewell - Senior Technician
Lilburn, GA
Roy came out on time, inspected my system, made some adjustments, and presented options for addressing a problem I'd avoided for years. He is friendly but professional. I'm confident I've made the right choice.
- Susan Silverman
Thank you so much for sharing!
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Lilburn, GA
Extremely satisfied with the entire process, from the initial after hours phone call with your operator thru the installation process. Our technician Albert was knowledgeable and professional about his work. If you face any repairs ask for him, you be glad you did !!!. Thank you.
- Miguel Salazar
That is great! Thank you for choosing Precision and for the recommendation!
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Lawrenceville, GA
I had a very horrible experience from Precision. The technician was nice and professional and attempted to help me but when he called in to his office they were not very customer service friendly at all. I purchased a brand new garage door with all the accessories from your company on March 2014 and the spring has already broken. The tech said it will cost me $358, I told him my budget was $150 and that was when he called the office and they said said, no. First of all I did my research and found out that many roll up garage doors in residential use go 30 years or more on original springs. When we bought the house in 2013 it was the original garage door and springs and the house was over 10 years old.If we new this was going to happen, we would have left it without changing the whole garage door and spring. The reason we changed was because the door was old and dirty but the spring was still good. So we bought brand new garage door, opener, springs and everything you need for a whole and now here we are , four years into the install and the spring is broken already. Back in 2014 , two weeks after the install, there was a problem with the wiring so, they had to come out to fix that. I did another research and found out that most garage door companies use just the standard spring on new garage doors, that gives you between 10,000 to 15,000 cycle springs. So to determine my springs cycle life, our garage door is used four times (4 cycles) per day multiplied by 365 equals 1460. Annual average is 1460 divided by 10,000 equals 6.84 years (10,000 cycle springs)Or 1460 divided by 15,000 equals 10.26 years (15,000 cycle springs). So either way our spring was defective since if our spring is a 10,000 cycle we should have gotten at least 7 years or 10 years for 15,000 cycle and we are just in the fourth year. I was even content in paying $150 to replace the defective springs but after my research ,I don't think we should pay anything at all and they should be replaced at no cost to us, since they did not live up to its intended life span. After the tech, left I called the office and spoke to the receptionist and explained our matter and I was told there was no managers available to speak with me till tomorrow. How funny that is, since four years ago when you were ready to take our money, the sales rep was able to get a manger on the phone after 5:00 pm when it came to sales, but all of a sudden, no manager was available today to do the right thing and take care of this situation. Oh by the way I still had to pay $59.99 for the service fee, and nothing was done, so again you take our money and we are still left with a non -operable garage door. I am only giving a one star because the tech (Chris White) was a true professional and gentleman. If it wasn't for him I will not be giving any stars based on the overall treatment of our issue and experience we had today. I truly hope the owner does read this and decides to do something to help solve this problem. Chris White will be able to attest to everything that I am saying.
- Joseph Clottey
I called the office today to get my issue resolved and I was told a manager was going to call me back today and he did. The manager's name is Sean or Shawn, he listened to my problem and immediately without hesitation agree to my $150 budget I had to fix the broken garage. Within 45 minutes another technician by the name of David Sweeney was at our house and came in changed our broken springs with brand new one. he told us these springs were 20,000 cycle springs it looks like our old springs were 5000 cycle springs. I want to say after speaking with the service manager, Sean or Shawn things got better and I am grateful that precision has someone like him on board. If you have any issues, he is your go to guy to solve any issues. The tech, David Sweeney today was also very nice, courteous and professional. I would say that today's experience and services earns Precision doors 4 out of 5 stars.
A Response from: TimThank you for sharing your entire experience-it is always our intention to leave customers feeling good for having done business with Precision. While a negative experience doesn't happen very often, we always make it a priority that any issues customers have be addressed quickly and appropriately. Thank you again!
Norcross, GA
Great People and excellent work!
- Steven Muise
Thank you for sharing!
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Service Technicians: Shaun Sewell - Senior Technician
Duluth, GA
Josh did a great job on installing two new garage door openers. He was very professional.
- Dan Hart
Thank you!
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Dacula, GA
Awesome service
- Michelle Hans
Thank you!
Suwanee, GA
Excellent service from estimation to design selection to installation. Employees were professional, explained the product and process and were on-time. We purchased a new door and belt opener and could not be happier with the final result.
- Timothy Bosse
Thanks for choosing Precision!
Lawrenceville, GA
Excellent technician. Work done was excellent. I am so glad I chose Precision Door Service
- Donald Dawson
Great! Thank you for sharing!
Suwanee, GA
Albert was very nice to deal with. We bought a new motor, new rollers and a tune up.
- Debbie Gill
Thank you for choosing Precision!
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Duluth, GA
Great decision to use Precision! The salesperson was very knowledgeable and the installer was terrific! Using the Haas website to see the garage doors on an uploaded photo of our home made for an easy decision. Everyone was courteous and arrived on time; it was a very smooth process from beginning to end.
- Susan Lilley
Thank you for choosing Precision and for sharing your experience!
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Snellville, GA
Technician was prompt, professional and communicated updates and next steps very well. They will surely be my first call if garage services are needed again.
- Theren Bell
Thank you for the review! While it's great to hear we will be your first call should you need us, we hope you don't need our services again for quite a while!
Lawrenceville, GA
Purchased new doors from Precision in December 2015. This was a service call. Our technician David was prompt, courteous, and professional. We are just as pleased with the service call as we were with the install. Great people make a great company. Glenn Klein
- Rhonda Klein
Thank you for your business, Glenn! We certainly appreciate you letting others know what your experience with Precision has been like.
Norcross, GA
Joe, the technician, arrived promptly on time, was courteous and did the retensioning of the springs to my total satisfaction. Kudos!!
- Klaus Floch
Excellent! Thank you for sharing your experience!
Buford, GA
Shawn, was professional and on time, as a installer, and repair person myself in another field, I can respect the service Shawn provided. I using you guys for my new door purchase. Thanks Fred
- Fred Lott
Thank you, Fred! We appreciate your business and your review.
Lilburn, GA
Jeremiah (sp ?) did a great job of repairing my garage door opener. He was courteous, friendly and very competent. On time and successful. Thank you.
- Ernest Beals
Thank you for choosing Precision and for sharing your experience!
Lawrenceville, GA
Ryan was great! Fixed the door without having to selling me pats I didn’t need. Integrity goes a long way in my book and it’s so good to see a company walk in it!
- Rodney Bradley
Norcross, GA
Shun was very polite great personality 4 star
- Calvin Smith
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Lilburn, GA
I am not happy. I called to begin with to get a quote about prices and you were $90.00 less than the company we had used for years. It was installed on Thursday and on Friday, the door would not go down. I called on Saturday only to find out I can't get service till next Thursday. When I went outside to check on the light on it that won't turn off, it was very hot so I unplugged the unit. I would like someone here sooner than 5 days from now.
- Sheila Landis
We were able to change the schedule around to make it possible for one of our technician's to take care of this customer by Tuesday, rather than waiting until after to July 4th holiday. She called to express her gratitude for us being able to do that and reported the thoroughness of the technician who came to her home to resolve the issue. We do our best to provide excellent and prompt service and appreciate the business all our customer's entrust to us.
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Lilburn, GA
Excellent Service!!! I would not trust my garage door to any other company. I can count on Precision to do a great job every time. Albert was the tech that came by my home to fix the garage door opening and he is fantastic. Kudos!!
- Bridgette Robinson
Wow! Thank you for choosing Precision to take care of your garage door needs!
Lilburn, GA
Prompt! Diligent! Articulate and clear when explaining what needed to be done to repair my existing garage door. Didn't try to sell me a new door just to be selling something. Fast work. Roy was my service technician. I definitely recommend !! *Precision: My door runs so much smoother and more quietly. So glad I had this work done.
- CB
Great to hear you are pleased with Roy and the service he provided you. Thank you for choosing and recommending Precision - we appreciate it!
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Snellville, GA
Precision has my recommendation. Michael Otteson did an excellent job installing my new garage door opener. He was very personable and explained the difference of repairing the old one (which is no longer made) or purchasing a new one. He was always on time and called to let me know when he would arrive. He also programed my car to open the garage door which was greatly appreciated. He has "thumbs up" from a Snellville home owner who will call on him again if the need arises.
- Betty Cowart
Thank you for the recommendation and for taking time to share your review. We value your business!
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Lawrenceville, GA
A little pricy, but great service. My printer is broken, can you send a receipt to my home by mail
- Marlene Westrom
Loganville, GA
I now have a garage door company that I'm highly satisfied with and trust! I had the bottom seal replaced on my garage door and a tune up. The service I received from Ryan was professional and educational. He thoroughly explained every step of the repair and I will definitely use Precision Door for all of my garage door needs!
- Pam Stephens
Norcross, GA
I contacted Precision Door Co. after seeing an ad. I was very impressed by the professionalism of the service tech. He was willing to fix an old door opener but gave estimates for repairs and replacement. Wow, what a difference. We went with a new opener and so very pleased!
- Candy Pratt
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Lilburn, GA
We had a great experience using Precision. Ryan was professional, on-time, honest, and he fixed our issue very quickly. We'd highly suggest this company to anyone else who needs garage door repairs, and we will certainly be using this service in the future!
- Taylor Johnson
Thank you for choosing Precision and for taking time to post your review. We certainly appreciate the recommendation!
Lawrenceville, GA
when I made an apt I mentioned that I had a coupon for free service call with repair, the person noted this on my service call and informed me that the call is $59.99. My apt was between 12-2pm he showed up at 10am, and my son who works nights was caught off guard by the tech who quickly took advantage of this saying that the service call is $120 but for $10 extra he would grease the springs. when I got home I called the 800# and complained. I was told that my service record did in fact state that I had a coupon for a free service call and that she would report this to the local office from which I could expect a call soon. This was Sat it is now Mon and still no call back. I should not have been charged $130 and am dubious of utilizing their services again, or at least not without spending the day at home just in case they show up early!
- Ray Foster
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Great service and fast. Thankyou
- Cindy Mallo