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Dustin Bourchier

Dustin Bourchier
Technicians
Reviews: 144
Average: 4.70 stars
Drug Test: 2/2/2021
Dustin Bourchier has received 144 reviews, averaging 4.70 Stars:
1 2 3 4 5

Dustin Bourchier's Bio:

My name is Dustin. I've been in the garage door industry for a little over 2 years now and I've worked in customer service for over 10. I really enjoy helping others fix the problems they are having with their garage doors. I've lived in Georgia my entire life. I have a wife and 2 children which I love spending time with. I love driving off road. I've attended 12 Stone Church for over 15 years, and our family is very blessed to be a part of the 12 Stone community.

Review:

While the technician adequately performed a simple service on my garage door, his demeanor and personal skills were lacking. I don’t have any reason to call Precision Door again.

- Bart Mcdearmon

A Response from: Tim Yeager

We appreciate your business and feedback about the technician. We are very sorry that his customer service skills were lacking and we have had an in-depth conversation with him about this. His demeanor is not something we tolerate or want customers thinking we agree with. Customer satisfaction is our top priority and we want everyone to feel respected when we work with them. Again, we apologize and we hope you will give us the chance in the future to show you the five start service we strive to provide to all of our customers!

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

We used Precision Door of Atlanta due to previous job years back. And just as before we were Not disappointed. The technician (Dustin Bourchier) was extremely courteous, knowledgeable, and professional. We will definitely use Precision again when the need arises. Thanks again: The Grahams

- Frederick Graham

Dustin Bourchier Service Provided:

Garage Door Opener Install


Product:

Opener


Technicians: Dustin Bourchier
Review:

Dustin is great, honest and did not try to push any unnecessary services. Great guy????????

- Brian Sullivan

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

Dustin B is very nice to help me fixed my garage door and he come very be on time, I am very glad and thanks to him!

- Xiaodan Liu

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Great job! Convenient and fast, came out on weekend. Courteous and respectful worker, Thanks

- Russell Rungruang

Dustin Bourchier Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Service was exceptional. All items were addressed and issues resolved. Will be glad to recommend your service to anyone

- Donald Bubna

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Absolutely horrible experience with Dustin Bourchier. He was extremely rude and tried to take advantage of me. He just better be glad my husband was at work because he walked in my garage, which I’ve never had an issue at all with my garage door, and tried to add all of these extra fees to the price. It started at $279 and he ran it all the way up to $650 on the spot, pointing out things that were never an issue. He came to fix door springs and started looking for other things which is not what I called him out to do. I have a garage door guy that I use typically but he was out of town and Dustin put a completely bad taste in my mouth as to why I don’t use garage door companies to fix anything. I feel like he tried to take advantage because I was a woman. It was so evident. Women if you have garage door issues, make sure your husband is at home when Dustin comes. Very, very rude!!!! I was appalled by his demeanor, his behavior and rudeness!!!! Stay away!!!!

- Joann

A Response from: Tim Yeager

Thank you for sharing feedback about your service call. We truly hate to hear how you felt you were treated. We do not take that lightly and we will be discussing it with the technician so he can do better in the future to avoid this from happening again. He certainly wouldn't take advantage of you because you are a woman. The fee that the call center quoted you for springs was just for springs. They don't have any way of quoting for any other potential door issues since they are not on site. It is the technician's job and our company policy that a 25 point inspection be completed on the door before a recommendations or quotes are provided. Based on his inspection, your door failed the springs, drums and had severely frayed cables. He did call the service manager to discuss pricing options and while on the phone, the service manager did hear how the technician was being talked too as well. The technician was advised to leave the quote and go to his next job. Customer satisfaction is our main goal and we are sorry we couldn't provide you with the 5 star service we strive for.

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Technicians: Dustin Bourchier
Review:

Dustin was very informative and helped me to make an intellectual and the most economical decision

- Jeffrey Glasscho

Dustin Bourchier Service Provided:

Install Garage Doors


Product:

Garage Doors


Technicians: Dustin Bourchier
Review:

Dustin did a great job. Very courteous and efficient. Door is opening and closing very quietly and I am completely satisfied. Precision is the best!!

- Janet Pendino

Dustin Bourchier Service Provided:

Garage Door Opener Repair


Product:

Springs


Technicians: Dustin Bourchier
1 2 3 4 5
Date: 10/07/2021
Garage Door Repair
,
Review:

Highly recommend this company! Worked with Dustin and he was so kind and helpful when installing my new motor!

- Lauren Schumann

Dustin Bourchier Service Provided:

Garage Door Repair


Product:

Opener


Technicians: Dustin Bourchier
Review:

Dustin was very professional and knowledgeable. He explained the problem in details and informed me of the requirements in order to fix the issue. He did a great job and I will refer his expertise to anyone that need their garage door repaired.

- Linda G.

Dustin Bourchier Service Provided:

Garage Door Repair


Product:

Rollers


Technicians: Dustin Bourchier
Review:

It was an outstanding experience! I so appreciated the professional service and getting it done in a timely manner. I will highly recommend this company! Thank you so very much!!

- Linda Dargan

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Belt Drive Garage Door Opener


Technicians: Dustin Bourchier
Review:

I have used Precision everything. So professional. Wouldn't think of using any other company.

- Shirley Fail

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

Did a great job

- Dan Labour

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

Cold on the phone and price in person are not the same they are more expensive.

- Mohammed Arif Hossain

A Response from: Tim Yeager

Thank you for considering Precision to service your garage door. We are sorry to see you didn't receive a five star experience because of pricing. We did listen to the recorded call to make sure you were advised of the estimated cost per spring as that was the problem with your door. Once the technician came to your home, a 25 point inspection was completed and he advised you of the issues with your spring and other items you could repair if you decided to. The call center representative that provided you the quote has no way of knowing what kind of springs you have on your door, or any other problems, so while they can provide an estimate, they can't guarantee that will be the price for the work needed or agreed upon. The options provided were to replace your spring for $299.00 or to do a rebuild for the other broken mechanical parts on your door which would cost more. We are unable to completely rebuild your door for $299.00 but please call if you decide to move forward with the estimates provided.

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Technicians: Dustin Bourchier
Review:

It was pricey. Dustin did a great job! I would do business with him again…

- Dee

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Dustin did a great job on our garage door. Highly recommend this company and will use them in the future.

- Kel Forbes

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Very professional knowledgeable company. Repaired my spring and check entire system. I will use this company again.

- David Holloway

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

Awesome service very friendly and professional .

- David Mcnaulty

Dustin Bourchier Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Precision was a life saver. Our garage door and remotes were not working. I called them and they arrived less than 24 hours to fix and walk us through the brand new remotes which are chic.

- Larry

Dustin Bourchier Service Provided:

Garage Door Opener Install


Product:

Opener


Technicians: Dustin Bourchier
Review:

Very helpful and professional.

- Brenda Valle

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Service tech was on time, efficient and friendly.

- Michael Jones

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

We are repeat customers of Precision! We are pleased with response time and service. Dustin is do professional. He explains options clearly and cost. We are very happy with the new motor! It is so much better than our old one that had but the dust! Ann Adams

- Ann & kermit Adams

Dustin Bourchier Service Provided:

Garage Door Opener Install


Technicians: Dustin Bourchier
Review:

Our technician, Dustin, was right on time, very professional and knowledgeable. We will use Precision again if we need garage services.

- Denise Samples

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Technicians: Dustin Bourchier
Review:

Dustin troubleshot or door issue and resolved the problem.

- Gene Ewing

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
Review:

Fast response, same day service received within hours and a reasonable quote.

- Beth Dispain

A Response from: Tim Yeager

We are glad to hear you received 5 star service and were able to be helped the same day. Please let us know if there is anything we can do for you in the future

Dustin Bourchier Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Dustin Bourchier
1 2 3 4 5
Date: 05/14/2021
Garage Door Repair
,
Review:

Dustin was very professional and knowledgeable. Great conversation and great customer service.

- Karlos Simpson

A Response from: Tim Yeager

We appreciate the 5 star review and will pass along the kind words to Dustin about your experience. Please let us know if there is anything we can help you with in the future.

Dustin Bourchier Service Provided:

Garage Door Repair


Technicians: Dustin Bourchier
Review:

I’ve had the springs replaced a few years ago by Precision Door and was completely satisfied with the service, I didn’t hesitate to call you guys this time when my garage door began to malfunction and stopped working all together. Dustin Bourchier came out and performed maintenance on my door and now it works like a charm. Very smooth and quiet. As a matter of fact Dustin installed my garage door springs a few years ago. Dustin is professional and friendly did an excellent job both times.

- Ronald Adams

Dustin Bourchier Service Provided:

Garage Door Opener Repair


Technicians: Dustin Bourchier
Review:

My wife and I had a great experience with the person that installed the opener. He was professional and courteous. We chose you because the previous opener had your info.

- Julio Rivera

Dustin Bourchier Service Provided:

Install Garage Doors


Product:

Opener


Technicians: Dustin Bourchier
Review:

Dustin B. was very professional and courteous. What’s even better is that I was able to schedule service the next day. I definitely recommend Precision to anyone.

- Sabrina Potts

Dustin Bourchier Service Provided:

Install Garage Doors


Product:

Springs


Technicians: Dustin Bourchier
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