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Michael Otteson

Michael Otteson
Technicians
Reviews: 67
Average: 4.93 stars
Drug Test: 2/5/2021
Michael Otteson has received 67 reviews, averaging 4.93 Stars:
1 2 3 4 5

Michael Otteson's Bio:

My name is Michael Ottosen. I am a technician for Precision Garage Door Service. I have been here a little over a year, however, my garage door knowledge dates back to 2000. I enjoy working with our customers and being able to repair and sometimes even rebuild garage doors, no matter the challenge at hand. I am single with 3 children, I enjoy sports, fast cars, good food, and working hard. I keep a positive spirit and a healthy work-life balance. My core values include loyalty, service to others, and perserverance. I am truly thankful to be here working with such extraordinary people.

Review:

Michael Ottosen was excellent. Very prompt, courteous and extremely polite. I Highly Recommend Precision Door!

- Toni Mccall

Michael Otteson Service Provided:

Garage Door Opener Repair


Technicians: Michael Otteson
Review:

This company is awesome. Special thanks to Michael Ottosen. Knew exactly what to do without too much explanation. Very knowledgeable and professional. Replaced most of the garage components in less than 2 hours. Impressive. 5 stars, springs, rollers, cables, seals

- Rafael Belardo

Michael Otteson Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Michael Otteson
Review:

Mr. Michael Ottosen did a good job.

- Michelle Quian

Michael Otteson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Michael Otteson
Review:

Michael was on time and professional. The was not as familiar with my Overhead Door unit as the brand Precision sells but he called a friend who was. Unfortunately the friend was unavailable so we didn’t get my wife’s phone connected but he did connect my Homelink in my car and the annual maintenance was done quickly. He also had the brochures I had requested on new doors. I am satisfied with my new garage door company (so long Overhead Door) and look forward to our new relationship for years to come.

- Pete Smith

Michael Otteson Service Provided:

Garage Door Opener Repair


Technicians: Michael Otteson
Review:

Great service

- Bryan Hamm

Michael Otteson Service Provided:

Garage Door Repair


Technicians: Michael Otteson
Review:

My garage door repair needs did not align well with scheduling but Michael could not have been more accommodating. Things were fixed today and I am certain the job was done well for a fair price. Michael was honest, amiable and competent about every part of the job...from diagnosis through repair.

- Laurie O'connor

Michael Otteson Service Provided:

Garage Door Repair


Technicians: Michael Otteson
Review:

Michael Michael walked into a real mess. Got me up and going in no time with some real nice improvements.

- Robert Foley

Michael Otteson Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Michael Otteson
Review:

Helped solve our garage door problems with no pressure and great solutions! Then the service tech was able to repair and mend the old garage door system on the spot and made then function like new. I would recommend Precision Overhead Garage Door Service and Michael O. Senior Tech/Sales to everyone! Great experience!

- Jennie Rector

Michael Otteson Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Michael Otteson
Review:

I rarely write reviews. if ever. But now is the time. We recently had our entire garage door repaired/rebuilt with all new components. From the time I called customer service for an exploratory appointment to having a superstar in Michael handle the rebuild, I we received outstanding and polite customer service explaining everything as the process progressed. There is no need to shop around, this is the best company to do business...and the pricing is more than reasonable. BRAVO!

- Jerry

A Response from: Tim Yeager

We love that Michael and the rest of the Precision team did a 5 star quality job. We strive to give customers a great experience like the one you had. Please do not hesitate to reach out should you need anything in the future and thanks again!

Michael Otteson Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Technicians: Michael Otteson
Review:

Great tech/sales man. Michael was courteous, friendly and provided a very reassuring service to us. We are definitely satisfied with the job done!

- Francesca Osagie

Michael Otteson Service Provided:

Broken Garage Door Spring Repair


Technicians: Michael Otteson
Review:

Great service, on time, the installer made several recommendations like changing out the spring, replace steel rollers with nylon rollers, the garage doors are quiet as a mouse now! We haf two new belt drive openers installed. Very pleased 1

- Tim Hayes

Michael Otteson Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technicians: Michael Otteson
Review:

Great service. Michael came out the same day I called and had all the work done. Highly professional and extremely knowledgeable. Would recommend to anyone.

- Anthony Ellis

Michael Otteson Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Technicians: Michael Otteson
Review:

We used Precision about 7 years ago and were so pleased with their work we called them back when our garage door wouldn't open recently. Michael came out and did an excellent job resolving the problem with the door. I've found Precision to be a customer focused Company that prides itself on doing a quality job. I would use Precision again, and recommend them to others.

- Cynthia Simmons

Michael Otteson Service Provided:

Garage Door Repair


Technicians: Michael Otteson
Review:

6 stars. michael was outstanding considerate, explained options, and tips to keep working longer... Springs and rollers and remote...

- Reggie Zears

A Response from: Tim

Thank you so much for your 5-star review! We will share this with Michael and let him know to keep up the amazing work. We appreciate your business and look forward to working with you again when needed.

Michael Otteson Service Provided:

Broken Garage Door Spring Repair


Technicians: Michael Otteson
Review:

I actually don’t write reviews, but I read them. Today, I really realized they really matter. Precision has the perfect Company name. Precision- the state or quality of being precise. Thank you, Precision for being the company you are, for hiring technicians like Michael Otteson. Michael, very knowledgeable, professional, patient, and precise. In the future when it’s time to purchase a garage door, I already found my place of purchase. Thanks!

- Leann Fleming

A Response from: Tim

Outstanding! We appreciate you taking time out to let us know how we are doing! We pride ourselves on our customers complete satisfaction and so thankful for the opportunity!

Michael Otteson Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technicians: Michael Otteson
Review:

FIVE STARS!! EVERY person we dealt with gave us FANTASTIC customer service! There were no hard sell tactics, there was only education and truly assisting us. We chose to purchase a new garage door, it is beautiful. The sales rep, the installer, the appointment setter, the follow up . . . . ALL FIVE STAR people!!!

- Happy Customer/Cherokee County Georgia

Michael Otteson Service Provided:

Install Garage Doors


Product:

Garage Doors


Technicians: Michael Otteson
Review:

Mike was super responsive, respectful and professional! I highly recommend Precision to all of my clients!

- Teri Ehrlich

Michael Otteson Service Provided:

Garage Door Opener Install


Product:

Opener


Technicians: Michael Otteson
Review:

Quick service and Great service. Thank you

- Kevin Walts

Michael Otteson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Michael Otteson
Review:

Great job. They came, diagnosed and fixed. Recommended further services but was not pushy. Will call again.

- Ben Rogers

A Response from: Tim

Thank you! Our technicians understand that it is our job to inform the consumer so they are equipped to make an educated purchasing decision, not to strong arm anyone into a purchase. We certainly appreciate you choosing Precision and want you to know we value your business.

Michael Otteson Service Provided:

Garage Door Repair


Technicians: Michael Otteson
Review:

Great service, on time, friendly!!!

- Anna Partlow

Michael Otteson Service Provided:

Garage Door Repair


Product:

Remotes / Keypad


Technicians: Michael Otteson
Review:

I spent $2100 with your company two days ago. More specifically, I spent $1200 on two Liftmaster 8550s with installation in my garage ($600 each). I also spent an additional $900 on various fixes that I was told that I needed in my garage. I found the exact same Liftmaster 8550 service with installation for $384 each. I was told that your price was the best around town. I am requesting your price match guarantee as you have advertised on your website. I feel like I have been completely taken advantage of because I was overcharged $416 between the two garage door openers. Now, that I found that huge price discrepancy, I’m also wondering if I actually needed those additional $900 in fixes or if I was taken advantage of in that regard also. I am so upset about this situation. Please contact me as soon as possible.

- Santosh Gauthaman

A Response from: Tim Yeager

I am sorry for the delay in responding to you. Please accept my apologizes. Your invoice clearly states that you were charged $550 per operator, not $600. We emailed you a copy of the invoice. Our price match we offer on the website is for a written quotation from a competitor for like product, and presented at time of service. What you provided after the work was completed was first an Amazon coupon for only part of the opener in question. (it did not include a rail or a battery), and then a coupon for a discount off of a price. When we called the company on the coupon, we were told the best price they offered for this product with the coupon is $525. After pushing them, we did get them down to $500 each. Again, this is for a promotion they are currently running. As a measure of good faith, we have refunded your card today and matched the $500 price AFTER THE FACT. We strive to give total customer satisfaction when possible, based on fairness and equity, which we believe is demonstrated by over 5000 reviews across many different review platforms.with a 4.8 star average It is my opinion we do deserve a one star review for not getting back to you in a timely fashion which I assure you has been dealt with internally, but certainly not for our pricing or the technicians service.

Michael Otteson Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technicians: Michael Otteson
Review:

Your company was recommended to me by a friend. She wasn't kidding when she said the workers are really pleasant and accommodating. Michael installed my electronic garage door openers the day we selected. He was prompt, helpful, and just wonderful to talk to. The price quoted was the price paid. He installed what I asked for, and had great advice on what would work for me before the decision was made.

- Bev Halverson

A Response from: Tim

We thank your friend for recommending Precision and we thank you for calling us. Your business is greatly appreciated.

Michael Otteson Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technicians: Michael Otteson
Review:

Very good service nice people with knowledge I will recommend to friends

- Navin Patel

A Response from: Tim

Thank you-we appreciate your business and recommendation!

Michael Otteson Service Provided:

Install Garage Doors


Product:

Garage Doors


Technicians: Michael Otteson
Review:

Had a torsion spring break. They came out the same afternoon and replaced the springs and the other mechanical parts since it is a 20 year old garage and had never had anything replaced it looked like. Garage works like it's brand new. Very professional and very good work. Will definitely use again if/when the need arises.

- Ryan Farr

A Response from: Tim

Thank you for sharing your "Precision" experience for others to read.

Michael Otteson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technicians: Michael Otteson
Review:

Mike was excellent. Ahead of schedule both in arrival and repair. Highly professional and courteous. Explained in detail the problem with the door and solution.

- Rodney Brooks

A Response from: Tim

Thank you for making Precision your garage door service company of choice!

Michael Otteson Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Michael Otteson
Review:

I’m very satisfied with the install of a garage opener it was done in the amount of time specified very professional and the installer very courteous would recommend precision door Atlanta giving it a 5 star rating

- Marguerite caskey

A Response from: Tim

Thank you very much! We certainly appreciate your business and the 5 Star Rating!

Michael Otteson Service Provided:

Garage Door Opener Install


Technicians: Michael Otteson
Review:

Finished job before estimated time frame.

- Jonathan Chu

A Response from: Tim

Thank you for your business!

Michael Otteson Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Michael Otteson
Review:

Great response time & professionalism. Inspected 4 garage doors, explained issues & repair options & recommendation, Replaced motor on one door & corrected many other issues on all 4 doors...cables, springs etc Michael was great!

- Bob Lane

A Response from: Tim

Thank you for sharing and for choosing Precision!

Michael Otteson Service Provided:

Garage Door Repair


Product:

Garage Door Opener


Technicians: Michael Otteson
Review:

Great service. Fast, professional and fair price.

- George Abel

A Response from: Tim

Thank you!

Michael Otteson Service Provided:

Garage Door Repair


Product:

Springs


Technicians: Michael Otteson
Review:

So gratelful that technician, Michael, was in the area, and responded swiftly to our call. He was knowledgeable, professional, and was able to identify and correct our problem quickly. Very pleased.

- Keith and gay Cooper

A Response from: Tim

Thank you for choosing Precision! We appreciate your business and the time you took to post a review.

Michael Otteson Service Provided:

Garage Door Opener Repair


Technicians: Michael Otteson
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