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about Precision Garage Door
Precision Garage Door of Atlantahas received 11106 reviews, averaging 4.93 Stars:
Woodstock, GA
Thank you for the review. Our technicians are ALWAYS suppose to get prior approval before doing any additional work. When I discussed this with the technician, he was under the impression you had told him to proceed with the recommendation. It is our desire to make EVERY experience with us a pleasant one. As we discussed on the phone, I mailed you back a check for over half of this repair ($49.95) and your reply via email to me was you were very satisfied and appreciated the excellent customer service I will use this experience as a learning tool for our technicians Thank you for your business! Tim Yeager Owner
Lilburn, GA
The Service Technician did and outstanding job. I was impressed with his explanations to my questions. He remained on task and made sure my large garage garage door worked as it should. If the need arises, I will call your company. Also, I will recommend Precision Door Service to my friends for their garage door needs.
- James Walker
Alpharetta, GA
Extremely pleased with the price, quick response and extra effort Tim and his crew took to ensure the job went perfect. After comparing several different options for a new door his company stood out and the install backed it up. I'd strongly recommend Precision to anyone who needs this type of service.
- Josh Salkin
Product:
Buford, GA
About three months ago a spring broke in my garage door and for those of you that have not experience this, your garage door slams shut and unless you know how you cannot reopen it. I called Percision around 8:00PM and within the hour I had a technician come out and replaced both springs and basically overhauled my garage door in a very short time. He did a great job and once completed explained everything to me that he did and what was a very loud opening door is now extremely quite. Also the cost was very reasonable. Today after three months I noticed my outside entry system would not work and I called Percision which Sean came out within 24 hours and found that it was just a dead battery, shook my hand, thanked me for the prior business and said to have a great day with no charge. I would highly recommend Precision.
- Roy Dodd
Mr Dodd, Thank you for the kind words about our company. We strive to make our customers as happy as possible and exceed their expectations. We really appreciate your business. Thank you, Tim Yeager
Product:
Alpharetta, GA
Garage door repair
- A. Shullins
Product:
Cumming, GA
Garage door repair
- P. Stout
Product:
Alpharetta, GA
Excellent,professional job from start to finish.The Service Technician arrived on time, explained the work to be done and completed the installation in the time frame he projected. Very pleased with work performed and it certainly deserves a five star rating.Would highly recommend Precision Overhead Garage Door Service.
- Harry Sivley
Product:
Acworth, GA
I wanted to say a huge THANK YOU for your outstanding service. We had a horrible experience with another garage door company who left us with even worse issues with our door than before we called them. We called Precision and a technician (Sean) came out right away to assist us. He was professional, courteous and we found your pricing so reasonable compared to the garage door company we had a bad experience with - you truly saved us today!! Thank you!!
- Kai Chu
Product:
Cumming, GA
Sean, our Service Tech, called 15-minutes before arriving to let me know he was on the way. He diagnosed the problem and gave me an exact estimate of what required repair, the cost and time required. Great service, high quality work, friendly and knowledgable Tech. I would definitely recommend Precision to a friend or neighbor.
- Edward Laselva
Marietta, GA
Great job from sale, installation and cleanup.
- Jerry Webber
Product:
Canton, GA
These guys were great to work with! They gave me two options for repairing my garage door and were prompt in scheduling and repairing my garage door. I would highly recommend them again for anyone who has garage door assistance.
- James Leftwich
Alpharetta, GA
Very professional job, looks great. completely satisfied
- H. Sivley
Product:
Atlanta, GA
Garage door repair
- A. James
Product:
Woodstock, GA
Great Job, Thank You!
- S. Carlisle
Product:
Powder Springs, GA
Excellent work, friendly as a female alone I felt safe.
- N. Cotton
Product:
Mableton, GA
Travis was excellent, prompt, and professional. Would definitely recommmend! Thanks Travis!
- K. Mackey
Product:
Marietta, GA
First the positive. When the service technician said they would arrive at my house, they did it on time and i was called to advise he was on his way. The negative, I was quoted $620 to replace the springs for my garage door. That was outlandish! I replaced it for less than $300 and everyone else I called after the Precision visit was around that price range. I felt I was quoted such a high price because I live in a nice neighborhood. When I chose not to have the work done, the tech attempted to charge a $50 service fee, but I was told on the phone no service fee would apply. Technician did provide an estimate, an did not charge me a service after all. Pricing needs to be fair. i would not recommend Precision to anyone.
- Arnaldo Ruiz
Mr. Ruiz: I did a complete investigation into your review upon receipt. Our technician advised you that the existing spring system on your door was a very low quality system utilizing plastic drums and springs less than an inch in diameter. He "recommended" an upgrade to your door of a new torsion system utilizing large diameter HIGH CYCLE springs along with metal drums and cables, bearings, and a torsion tube. It is unfair to call our price outlandish when you are comparing a set of springs to a complete torsion rebuild, as was stated on the estimate our technician left you. It is not unusual for the same springs you have on your door to need replaced every couple of years depending on the usage of your door. Our torsion system would have given you a minimum of 4x the life of what your system would have. I believe our system was a far superior "fix" to your problem. We choose not to replace the system your door had on it with a like system because it is a warranty/safety implications to my company and employees. It appears our technician did a poor job explaining to you the difference between the two systems or at the minimum what components were being replaced. I will definitely use your experience as a teaching aid with my employees to try and prevent a similar experience from happening in the future! Tim Yeager Owner
Fairburn, GA
I had a great experience with Precision; the technician was friendly and knowledgeable. He solved my issue and gave me a couple of pointers that I can use in the future. I will certainly use them again if I have a need.
- Delora Bennett
Marietta, GA
I am so impressed and pleased with the service I just received by Mark and Precision. My torsion springs broke last night and I thought God is this another pop quiz? I did my best not to worry and get upset, so I prayed about it and left it in God's hands. When I woke up this morning I didn't know who or where to start, but after a few calls I spoke with Megan and had such a comfort come over me, I knew this was the right place. Mark hit the nail on the head with his professionalism, service and kindness. There is nothing I would suggest to improve your company! A first class operation that I will call for all my repairs and when I am ready to replace my garage door, they are the only one I will call. Thanks for the great service! 5 Stars!!!
- Terry Clarkson
Locust Grove, GA
Everyone a pleasure to work with! Everyone was very friendly, professional and on time. We had a malfunction a week or two after our garage door was installed and we had it fixed by the end of the day on the day I called. That was great! I have already given your name and number to two friends. Thank you Precision!
- Michael Woodcock
Duluth, GA
Garage door opener install
- W. Cheek
Product:
Suwanee, GA
A total waste of time. They kept delaying appointments . The women scheduler was EXTREMELY rude and seemed annoyed with my questions. They quoted me a inflated price for the work saying I needed a whole assembly when all I needed was a belt- which I found online for a quarter of the price. I have spread the word to many friends and family to STAY AWAY from Precision. You are better off with ANYONE else. STAY AWAY FROM THIS CLIP JOINT!!!!!!!! NO STARS NO STARS
- Chris Wild
Mr. Wild I am confused by your review and feel you gave this review to the wrong company. Our records show (recorded for both of our protection) that you booked your call on October 3 requesting October 5th appointment. You were never moved, cancelled, or otherwise inconvenienced. Our technician was on time which was verified by the gps tracker in his truck. When you called our office you stated a gentleman named xxxxxx gave you a price of $129 to replace the belt on your unit. We have never had anyone by that name work for us. Our staff quickly informed you that was not one of our prices that was quoted. We strive to give excellent service and fair market prices. Our staff is covered by a very large general liability policy and workman's compensation. Some of the "tailgaters" in a pick up truck have neither. Regardless, by separate email I have provided you my cell phone number to call me directly to discuss this matter. Again, when we make a mistake, which will happen, I will go above and beyond to make it right for our customer. I hope when you are spreading the news to your friends that it is about the right company. As you can see, EVERY REVIEW gets posted to our website.
Roswell, GA
Garage door repair
- J. Barichivich
Product:
Atlanta, GA
Garage door repair
- R. Segraves
Product:
Alpharetta, GA
Awesome!
- Y. Han
Product:
Roswell, GA
Garage door repair
- M. Gill
Product:
Atlanta, GA
Appreciate the late night on the night before Thanksgiving
- J. Lynen
Product:
Atlanta, GA
Garage door repair
- R. Turner
Product:
Suwanee, GA
We called Overhead Garage because our garage door would not operate properly. James came to my home and really educated me about garage doors. Who knew there were so many options. He was very friendly, patient and knowledgeable. He even helped me round up my pugs. I had to purchase a new garage door but feel I got a great deal! Travis came and installed my garage door. He was friendly, accommodating, and all this on the coldest day ever. I felt so comfortable I even left my home open to him if he got cold while I ran errands. Exceptional company and employees!
- Sherri Joyner
Product:
Roswell, GA
The springs on our garage door broke on a Sunday morning. I was surprised we could get someone to repair the door on Sunday. Justin was on time (he called in advance)and was able to repair our door within 30 minutes. Justin was also very knowledgeable about doors/prices/issues. He answered all of our questions. Great company to know about and use!
- Harriet Hoyt
Product:
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Although my problem was fixed there were several reasons I would not use your business again. First, the technician called over an hour ahead and told me he was already in my driveway. So, I felt like I needed to leave work right away to get there, even though this was a HUGE inconvenience. I understand that sometimes technicians are running ahead of schedule but to tell me he was already in my driveway made me feel uncomfortable and that I needed to rush home. The technician fixed my garage door opener by making an adjustment that took less than 30 seconds and I know this because we were on the phone when he fixed it. In fact he made the adjustment without telling me. I thought I was going to get some sort of estimate on what the problem was first before the work was fixed. Then he went ahead and performed some other services that I am sure it needed, but, again, did not ask me first. This is Christmas time and every little dollar counts and I would have liked a breakdown of the charges and have been asked if I wanted him to perform the services. It just would have been nice if he asked me instead of just going ahead and doing it. And if this was one of those unusual situations where you have to troubleshoot first and end up fixing the problem so quickly in that process, then should it really cost almost 100$? Good business is supposed to be about customer service, honesty and warmth and I felt like that was missing. Of course I am glad that you fixed the problem but I am not happy with the whole experience and wouldn
- Ann Dennis