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Dustin Ridge

Employee Avatar
Service Technicians
Reviews: 263
Average: 4.98 stars
Drug Test: 3/1/2022
Dustin Ridge has received 263 reviews, averaging 4.98 Stars:
1 2 3 4 5

Dustin Ridge's Bio:

My name is Dustin. I've been in the garage door business for 4 years now and enjoy every aspect of what I do from customer service to repairs. I do my best to educate my customers on every product we sell and install. I have 3 precious children and a beautiful wife I consider my life partner. When I'm not working, I spend every free moment I have with them in hopes of making wonderful memories for them.

Review:

This company is very customer oriented. We called yesterday and they came today. Dustin was very polite and explained the problem and quickly fixed it. I will always use Precision Garage Doors

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Service Provided:
Garage Door Repair

Review:

Service tech was very informed. Detail description on problem with garage door. Pleasant to work with also.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Installers were punctual and professional!

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

The worker's were very professional and completed the job in a very timely manner.

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Service Provided:
Garage Door Repair

Review:

Great, timely service with very professional, courteous repair guys. I called at 9:30pm with an issue & the repair guys were at my house the next morning as scheduled. They took care of our issue quickly.

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Service Provided:
Garage Door Repair

Review:

Dustin and Roy came on time as promised and went right to work. They made the installation of the keypad and selling and programming the two new remotes look easy. Dustin programmed my car in 3 minutes and it would have taken me a week trying to read the owners manual and do it. I will call again when I need any repairs or replacements.

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Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Review:

Dustin was great. We will continue to use Precision and recommend them to all of our friends and family.

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A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair

Review:

I used the chat now option to begin conversations. I was answered promptly and professionally. I was told the expectation and there were no surprises. Within a few hours a tech named Jeremy called to say he was on his way, Jeremy was very professional and was a pleasure to deal with. Good customer service oriented employees are hard to find. I added a keypad to my order and Jeremy did not have the part he said no worries let me make a phone call, within 15 minutes another employee arrived, introduced himself and delivered the part. This is above and beyond customer service as I added this on last minute to my service request. Great job.

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A Response from: Tim

Thank you for choosing Precision and for sharing your experience. We value your business.

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Excellent work great service guy

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A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair

Review:

Let me first begin with I DON'T OFTEN WRITE OR DO MANY OF THESE UNLESS MOVED TO DO SO!! Second let me extend a thank you to Dustin, George & Paige for making this experience pleasant, issue free and the way business is to be conducted!! For you see, it was Dustin who came back out to recheck and confirm the quote with its correct measurements, equipment needed & necessary to complete the job right (the first time) and correct pricing thus beginning this painless process. Now I must say, this was a simple, all new, single stall, complete garage door system not a complex 3 car stable. Then, as was told, next day Paige called to schedule my timely install. Again due to simplicity I didn't have to wait long, but you understand my point. Lastly comes installation day. Again FLAWLESS. George is the MAN and represents two very important things. 1. DON'T judge a book by its cover!! As a fellow tall, longer bearded and intimidating looking guy, when one takes the time to both put judgement aside and actual pay attention you will see.. 2. he is very nice, a master of his craft, has a methodical process & system by which he works, is efficient and while he himself is quiet, his work speaks volumes and for itself! And his choice in music rocks too. So let me conclude with this. I've waited a week to write this review to have a better overall personal opinion thus far of the new system, its installation, how its held up to the weather as well as its overall performance. I can say as of the date of this post, I am still very pleased with Precision Garage Door, their products and their services. One can only hope this remains true & the relationship continues as such. Thank you Precision

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A Response from: Tim

Thank you for your business, for taking time to share your review and for the 5 Stars! We sincerely hope you continue to enjoy your new door for many years to come.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Great service. All questions answered. Will definitely use again and recommend to others.

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A Response from: Tim

Thank you!

Service Provided:
Garage Door Repair

Review:

Great service! I requested service at 3:00 and within an hours had an appointment for the next day. Dustin was promptly on time and had my garage door fixed within 30 minutes.

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A Response from: Tim

Thank you for choosing Precision and for the 5 Stars!

Service Provided:
Garage Door Repair

Review:

I actually researched online and found Precision and hesitated to call. A few days later I was looking at TV and saw a commercial. The commercial actually sold me on calling them. I was headed home near my appointment time running late because the traffic and weather was horrible. My daughter was there to allow Dustin to come in and replaced my old unit with a new one. Dustin had completely installed the unit before I got there and he graciously waited for me to get home so that he could program my car to the unit.. He was very thoughtful and very friendly. He made me feel comfortable with the unit I had chosen. This is more than a company, they’re family!! I truly am happy with my purchase and my service. Great customer service and Amazing product!!!

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A Response from: Tim

Thank you for sharing your "Precision" experience. Glad to hear you are happy with the product and the service-we appreciate your business.

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Outstanding product and service. Justin was a very knowledgeable tech and I was surprised at how fast the new opener was installed. Love how smooth and quiet the Lift Master opener is!

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A Response from: Tim

Thank you! Enjoy the new "quiet".

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

My door now works perfectly. Great job and I am completely satisfiedI give you FIVE stars.

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A Response from: Tim

Thank you very much for the "FIVE Stars"!

Service Provided:
Garage Door Opener Install

Product:
Springs

Review:

The service was great. Dustin Ridge, the technician, was able to come earlier than the appointment. He found the problem and fixed it quickly. He is a nice, polite young man and I'm sure an asset to the company.

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A Response from: Tim

Yes, Dustin is an asset to our company. We believe we have a great team of professional technicians and garage door installers, as well as administrative, customer service and management personnel, but it is always nice to receive reviews to confirm that for us. We appreciate you choosing Precision and thank you for sharing your review!

Service Provided:
Garage Door Opener Repair

Review:

Excellent and prompt service. Dustin was very professional and delivered awesome service. Will use Precision again and will definitely refer.

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A Response from: Tim

Thank you for calling Precision and for the referral - we appreciate both!

Service Provided:
Broken Garage Door Spring Repair

Review:

The technician Dustin arrived on time and did an excellent job, working late until the job was completed to my satisfaction. He did a great job cleaning up and stayed and answered any questions I had and explained all the operational details. I couldn't have been more pleased and would recommend Precision to anyone looking for their garage door needs.

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A Response from: Tim

Thank you very much for choosing Precision and for sharing your review.

Service Provided:
Garage Door Repair

1 2 3 4 5
Date: 01/05/2019
Garage Door Repair
,
Review:

5. Very professional service and on time and informed

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A Response from: Tim

Thank you for the "5 Stars"!

Service Provided:
Garage Door Repair

Review:

I called Precision with a non-emergency issue and they were out the next day! Dustin was not only knowledgeable but extremely professional and courteous. I will use Precision and recommend it to all of my friends and colleagues because of my interaction with Dustin and Precision! Thank you again!

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A Response from: Tim

Thank you! Your business and recommendations are greatly appreciated!

Service Provided:
Garage Door Repair

Review:

Great service - had the parts on the truck. Dustin is great. He came on a Sunday.

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A Response from: Tim

Thank you!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I had garage opener installed on 11/21/18. The tech, Dustin was very professional and knowledgeable, which helped me select the appropriate opener. After assembly, he took the time to explain operation and program features. Excellent customer service!

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A Response from: Tim

Thank you! Enjoy the new garage door opener!

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Personable and quick. Dustin came in and quickly accessed the doors. And told me what need to be done. I would recommend them again

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A Response from: Tim

Many thanks for choosing Precision - we appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Dustan was very professional. He fixed the problem with the opener, and greased the wheels and hinges. We chatted briefly about horses. Overall a very pleasant experience.

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A Response from: Tim

Thank you for such a nice review. We are so happy that we were able to help you out and fix your problem. Have a safe and Happy Holiday Season!

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Great service and attitude!!

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A Response from: Tim

Thanks!

Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Fantastic service. Service was prompt (same day) and highly professional throughout. Would definitely recommend and use again if needed.

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A Response from: Tim

Thank you!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We were very pleased with the service we received on 9/24/18. Our technician, Dustin 3 Ridge, was very knowledgeable, extremely efficient, & professional. Our garage door is also much more quiet now & the door opener is working the was it was intended to. We will definitely use Precision in the future should the need arise. Thank you for the amazing service that was provided to us.

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A Response from: Tim

Thank you for choosing precision - we appreciate it - and thank you also for sharing your experience.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Dustin, my repairman, was prompt, courteous, cheerful, knowledgeable and helpful while replacing my broken garage door spring. I wish all repairmen were as professional as Dustin. Thank you Dustin, you deserve a raise and a promotion

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A Response from: Tim

Thank you for the review! It's always great to hear customers complimenting our technicians. They work hard and have spent a lot of time training and gaining industry knowledge and know-how. We certainly appreciate your business as well as the professionalism of our technicians, like Dustin.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

My garage door spring broke on Saturday. I called later that day and was able to get an appointment for Monday morning. As promised Dustin call when he was 30 minutes away and arrived on time. He took the time to explain my options so I could make an informed decision on what was the best option for me. I never felt rushed or pressured and in a few minutes he was done. Thanks Dustin and Precision!

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A Response from: Tim

You are welcome, and "thank you" for choosing to call Precision!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Good reputation and competitive pricing. Installer was excellent.

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A Response from: Tim

Thank you!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

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