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about Precision Garage Door in:
Alpharetta Area, GA
Precision Garage Door of Atlantahas received 1103 reviews, averaging 4.93 Stars:
Alpharetta, GA
Thank you for the 5 star review and for taking the time to share your feedback!
Product:
Alpharetta, GA
Your tech- Ethan, was excellent. Very professional, made the repair quickly and liked that he coached me on maintenance. Really good service and good communicator! Thanks for responding as quickly as you did.
- Bart Andolino
Thank you for the 5 star review and for taking the time to give us your feedback. We’re glad to hear that you enjoyed your experience with us!
Alpharetta, GA
Your company is fantastic! David is an outstanding technician. He thoroughly explained what he would do and professionally executed the job. Hats off to all of you!!
- Rick Woodruff
Alpharetta, GA
The serviceman David was prompt courteous seemed to know his craft He did the repair in minimal time -all is well…I found it interesting he said his companys sticker was on the door opener/installed in year 2016. He then wanted me to approve new springs/other parts because the old springs and other parts were not appropriate for the weight of the door- which he just said his company installed 6 years earlier… hmmm it definitely caused me to pause. He gave me zero push back when I declined to spend almost $2000 to fix all that he suggested instead of the $600 I agreed to for a new cable system… which now our door is as good as new with a one year warranty… xtra points to David for not using a condescending tone with me because I am a female so there is that.
- Tracey Miller-smith
We appreciate you sharing your experience and thank you for your business!
Alpharetta, GA
New doors and openers. Salesperson was very good and thorough. Pics showing what the final product would look like were helpful. Doors arrived in time and they are high quality along with the openers. Install was not great. The weather stripping was cut short in areas leaving gaps at ground which they tried to fix with caulk but that did not work.
- Rob Santossio
Our customers total satisfaction is our main goal. I have the install manager working on this and someone will be in touch to correctly apply the trim. We appreciate your feedback and will get right on this. Thank you
Product:
Roswell, GA
I won’t be calling Precision again. All I really needed was torsion spring and lift cable replacement. For less than $120 I could have gone to Home Depot for parts and DIYed it. But I didn’t feel like bothering and the numbers Precision quoted me over the phone seemed reasonable. David, the technician who arrived, was good. He was punctual, personal, professional and knew his business. After he had dismantled the lift system and parts were on the floor, he presented me with a Good/Better/Best package proposal to refurbish the door. “Best” cost more than I remember paying for the entire door. The “Good” option was hardly a good value even assuming the use of ultra-premium parts. By my calculation, labor came in at easily over $500/hr. I’m satisfied with the work but not at all with the value. Precision, the “Overhead Garage Door Service,” apparently has an awful lot of overhead to cover.
- John Boehnke
Mr. Boehnke, we pride ourselves on customer service and want to turn this experience around. Our Service Manager will be reaching out to discuss with you in detail the repair. Thank you
Roswell, GA
Outstanding service, same day within 1 hour of calling, great job and would highly recommend!!
- James Duncan
Always here when you need us! Thank you!
Product:
Alpharetta, GA
Excellent job. Professional, knowledgeable, courteous & value priced.
- Stan Walker
Wonderful! We appreciate the feedback!
Roswell, GA
Precision Door was excellent and easy to work with from receiving the quote all the way to installation! Price was competitive, installation was quick and easy, very happy..Highly recommend.
- Jeffrey Havis
We appreciate your business! Enjoy your new door!
Product:
Roswell, GA
Will be using again
- Kiwane & syleena Garris
Product:
Alpharetta, GA
Great service. No pressure and no hassles. Didn’t try to sell me something I didn’t need.
- George Emmert
Product:
Alpharetta, GA
The charges for minor repairs and materials was ridiculously expensive. As a senior I feel I was taken advantage of. I will never use your services again nor will I recommend them to others.
- Sheryl Mcdonald
Roswell, GA
I had seen Precision Garage Door on a WSB TV interview. My garage door had broken and I decided to try them. They came within 2 hrs. if my call! Completely overhauled the garage door springs and bearings. They gave me multiple discounts to help with the cost of repairs which was very thoughtful and helpful. Shaun Sewell was the technician that was so knowledgeable and friendly. He was a great person to work with and I would request him again for any future service. They solved my problem, met my expectations and would recommend Precision Door and use them again without a doubt!
- Peter Fargo
Product:
Alpharetta, GA
Very knowledgeable, fixed my problem in less of an hour ,courtreous Did a great job, garage door never been so quiet
- Tom Weaver
Roswell, GA
I just bought the house and after the spring broke on the garage door I saw the decal on the door- I called the number on the decal.. There was an immediate response and visit. The technician was very knoledgable and eficiente. I am glad I called for the service.
- Tomas Lefkovits
Alpharetta, GA
They were right on time. They diagnosed the problem very professionally. They gave me some options. They completed all of the work on time in a very high quality manner. I would highly recommend them.
- Leland Nicholson
Roswell, GA
Xavier was fantastic! Knew right away what was wrong with our garage door, went to get the part and fixed the issue quickly.
- Tom Kuznitz
Product:
Roswell, GA
Great service at reasonable price. Thanks
- Joanne Naccarato
Alpharetta, GA
Always prompt, professional, courteous. Thank you for the excellent service.
- Carol Barron
Product:
Alpharetta, GA
Shaun was terrific!!! Give that guy a raise immediately!
- Brandy Bone
Alpharetta, GA
Very responsive and quality focused from initial call to request service thru the installation. Technician was on-site within 2 hours. Shaun provided ongoing communication to let me know issue, repair options, and status of repair along the way. Very customer focused and made sure I was satisfied with install and operation of the door.
- Lisa Wayco
Product:
Alpharetta, GA
Always great work and amazing customer service!
- Rob & mary Zachrich
Roswell, GA
Victor was very helpful and gave me good advice on how to proceed with getting the doors replaced. I felt like I was getting a reliable and honest opinion without being overcharged.
- Melissa Craddock
Product:
Roswell, GA
I found Precision on the internet and read the reviews. I was very happy with the service. The technician was prompt and courteous and did a great job.
- Bradley Smith
Alpharetta, GA
The technician Bryce Diesz was great. Nice, professional and fast. I highly recommend him and this company
- Dinorah Martin-rayo
Roswell, GA
I called Precision based on references & referrals (Trust Dale, etc.). Very happy with the results - same day onsite, professional tech, complete repair in a timely manner and reasonable cost. I won’t hesitate to call again for any garage door needs.
- Guy Wells
Product:
Alpharetta, GA
Your employees were very courteous and customer centric, which stood out during my interactions with both Juan (the initial technician) and Victor who came back to fix my issue a day later. Both Juan and Victor were very personable and professional gentlemen. After Juan visited to resolve my garage door issue yesterday, there was a lot of vibration coming from the motor after he left so I contacted him the following day to come back and take a second look at it. His response was great and another tech (Victor) who was in the area came back just a few hours later. Victor was equally great. However, what really stood out during both interactions is how hungry both techs were to try to get the upsell. While your company may think that’s great to hear, it could be a turn off to customers. I understand that there is value to an upsell, but it seems that your techs in this instance were programmed to push for the purchase of a new motor - even though my current motor was functioning just fine prior to my service call. As it turned out, a piece of rubber had gotten stuck in the gears of the motor during installation of the new belt that I had just paid for. Look, I’m okay with an upsell, but if I did not push back a bit, I could have easily been on the hook. Thanks for listening!
- George Vasquez
Product:
Alpharetta, GA
Recommend by family. Checked the reviews, which were very positive.
- Ali Mirza
Product:
Alpharetta, GA
Victor was the best !!
- Kathy Marzonie
Roswell, GA
As a repeat customer I was really glad with quick response and quality of service
- Gabriel Delcanto
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Dustin did tune up and changed key pad. Does good job.
- Andy Yadav