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about Precision Garage Door in:
Alpharetta Area, GA
Precision Garage Door of Atlantahas received 1090 reviews, averaging 4.94 Stars:
Alpharetta, GA
Thank you for providing feedback about your experience and for speaking with our service manager about your concerns. We are happy to hear he was able to explain some details about the rebuild and why that was the best option for you, which it sounds like you agreed with. As for the time it took to do the job, we can certainly understand where that would be frustrating if it didn't take as long as you thought it should take. Our technicians are put through rigorous training so they will know how to handle any situation they come across and they are also taught how to make their repairs as quick and efficient as possible, without cutting any corners. We appreciate your business and we are pleased that we could come to an agreement and also offer to help with your other door. We look forward to working with you again.
Alpharetta, GA
Amount paid for the visit of the technician of 59 dollars did not meet my expectations. What had been requested for repair on the phone, the technician did not agree to do, which would be the exchange of the belt that closes the gate. I was provided with the information that we would have to change the entire instruction, which I did not agree with.
- Gladston Santos
Thank you for considering Precision for your garage door needs. We are sorry to see you are unhappy with the service provided. Customer satisfaction is very important to us and we never want our customers to receive anything but 5 star service. We appreciate you speaking with our service manager about your experience and we hope his explanation regarding your belt was satisfactory along with the refund provided. As he explained, the technician didn't refuse to only replace your belt. The fact that we couldn't provide a warranty on something that we know will continuously break because the springs also needed to be replaced, is the part you didn't agree with. We respect your decision to not do what was recommended with the springs and belt, but we hope you now understand why we couldn't provide the warranty. If you have further questions, please don't hesitate to call.
Alpharetta, GA
Shawn was amazing and came to the rescue - thank you so much ????????????
- Michelle Rattary
Product:
Roswell, GA
Dustin did a great job. Very courteous and efficient. Door is opening and closing very quietly and I am completely satisfied. Precision is the best!!
- Janet Pendino
Product:
Roswell, GA
Ryan was great and did a great job clean and neat.
- James Hannan
Product:
Alpharetta, GA
In a word, Andres was perfect. Goes out of his way to patiently explain each and every recommendation, repair and ongoing preventative maintenance. An absolute joy to have such a gentleman serve our garage door needs. Precision Door is lucky to have this Assocaite. I sure hope they give him all that he deserves! Well done Andres! Well done Precision Door. You’re our go to garage door company!
- Jim Walsh
Alpharetta, GA
Technician solved the problem almost immediately. He was very nice and answered our questions.
- Susan Baldini
Alpharetta, GA
Bottom seal replaced. Shaun is outstanding. The best way to describe this service is to explain how happy I am that I did not try and do it myself. Thank you. 6 starts.
- Maeve Cossuto
Alpharetta, GA
I trust this door service. They did nice clean job.
- John Choe
Product:
Roswell, GA
Sean did a great job . Thankyou..
- Bernie & gina Catall
Alpharetta, GA
Technician was very professional and knowledgeable He explained everything in detail and completed work on time and did set up on WiFi smoothly Very nice experience
- Rashmi Talati
Product:
Alpharetta, GA
Juan did a great job replacing several worn out garage spring systems. Would definitely recommend Precision if someone needs garage door service.
- Laird Mcbeth
Product:
Alpharetta, GA
Great job. Sean kept us informed every step of the way and we will request him again.
- David Hartley
Alpharetta, GA
Great job, technician was awesome!
- Joanne Peurach
Alpharetta, GA
I would recommend this company to anyone needing garage door services and/or purchase. From the salesperson to the installer both were helpful. They were informative, knowledgeable displayed the highest measure of professionalism. I was not happy with having to buy a new door, but the Precision team made it less painful with their superb customer service.
- Brenda Mclaughlin
Product:
Alpharetta, GA
I had to get one of my garage door lifts fixed. And right from booking the appointment to having someone come over was easy and efficient. Thomas Botts was the technician who came and not only did he explain what the issue was, he also provided options and recommendations. Never did he force what should be done and left the entire decision to me. What I really liked was that he was prepared to address any option and get it resolved right there and then, rather than having another appointment to come and address the issue. Thomas did a terrific job in getting the work done and spent enough time to ensure the job was done well and even provide all the post work information. The price was fair and quality of the work was great! Highly recommend this business and Thomas!
- Rohan Sule
Product:
Alpharetta, GA
I’m super happy with the services from the company. I called them for a issue with my garage door and they were able to send across an expert next day morning. We had Shaun come over and take a look at issue and he did a complete inspection/ diagnosis in like 15 mins and explained everything there is about garage doors and spring system. We did a torsion rebuild package and the whole thing was completed in an hour or so. They also have pretty good warranty packages. Happy costumer.
- Kailas Kurup
Product:
Alpharetta, GA
On time. Quality work. Great customer service.
- Shonda Cooper
Roswell, GA
Shaun was able to come out the same day I called . He was excellent at explaining what needed to be done . Did exactly what he said . He was neat , organized and pleasant to deal with . I would call again and ask for him
- Andrew Fisher
Alpharetta, GA
Brandon was great!!! Very professional and got my garage door back in business!! Thank you guys!!!
- Amy Holmes
Product:
Alpharetta, GA
The technician was very professional, knowledgeable and helpful.
- Brian Anderson
Roswell, GA
Great company and employees! Service was quick and through.
- Robert Williams
Product:
Alpharetta, GA
He was perfect!!! Easy to talk to. Explained everything. We were very comfortable with him.
- Steve & ellen Kedme
Product:
Roswell, GA
Excellent Service
- Anthony Kinny
Roswell, GA
Chris provided excellent service and clearly explained my options for repairing my garage door. Very satisfied.
- Tim Stutz
Product:
Alpharetta, GA
Thomas was on time and did a terrific job!
- Gary Mcgurrin
Alpharetta, GA
Peace of mind has a value all its own. The tech, Mike Monello, assessed the situation, gave me a few suggestions the best way to fix my over 20+ year system and did a rebuild pkg. It is so quiet now and works great! He arrived when he said he would but called first to confirm. Polite, knowledgeable, professional.
- Jo Mores
Product:
Alpharetta, GA
Great service
- Bryan Hamm
Roswell, GA
Great service by a professional and competent technician.
- Irene Kolbinger
Product:
Alpharetta, GA
David Sweeney was our technician and did a wonderful job. He very prompt, explained our options very well with no hard sell tactics. Once we made our decision, he had all of the parts to complete the job on his truck. He was very courteous and professional, we will use Precision OH Garage Doors for all future needs. Thanks for a job well done.
- Chris Lane
Product:
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
The repair was 4 times higher than what I had expected. We just had a broken spring which, according to my Internet search, should only cost a couple hundred dollars to repair. However, after looking at our door the technician said it was in need of a total makeover because of its age. I decided to go with what he was saying because our doors are 20+ years old, but I can’t help but wonder if I made a mistake and was taken advantage of especially given the fact that the guy finished the “total redo” in just half an hour. The final bill came to over $1,000! I will put this review on other social media sites as well soon.
- Tracey Ganesh