Remote access via my and my wife's cell phones was not working due to a new router. Service took about 1 and 1/2 hrs to complete. The person doing the work was very patient and had to try several different approaches and ultimately had to install a new device to complete the process. My only issue was with the cost! Over $200 just because we installed a new router. Additionally, my concern is will this happen again should we change routers in the future? Again, the service person tried several approaches and stuck with it until it was working.

- Ron Hutchison

Thank you for your review. We're glad his persistence paid off. In the future. In the future, if you need to purchase a new router, what he installed will not need to be replaced. Please call us if this is not the case, we will be happy to look into the issue.

Your company is dishonest and rip people off. Especially the elderly. I was quoted over $900 to repair my garage door for things that I didn’t need. I decided get a second quote. The garage door was fixed and I paid only $89.00 with another honest company. I would not recommend Precision to any of my family and friends.

- Maribel Martinez

We're sorry you feel that you were misquoted. I went back over your estimate and for what the technician was going to do, we feel the price of the rebuild and motor is compatible with other companies such as ours. I hope we can earn your business in the near future. Have a wonderful, blessed day.

5 Stars. Your service technician David was prompt, listened to my needs, gave me 3 options and performed the repair I chose at that time. David did not high pressure sell me on upgrades because I am selling my house. He understood my needs and provided me with options to meet my needs. I would highly recommend Precision and David. He is an excellent representative for your company.

- Tom Rusco

Thank you so much! We appreciate your business and the review!

Great response time. Great service .Professional work ethic. In out in no time. Would use them again. 5 stars Great technician with a good attitude.

- Sam Mays

Thank you for the 5 Stars!

David fixed the problem and everything is working perfectly. Will use this service again if needed.

- Barbra Mckinney

A friend of mine highly recommended Precision and we were not disappointed. We were given several options on how our garage door repair would be done and the work for the option we chose was done quickly and expertly.

- Robert Werth

Thank you for choosing Precision and please thank your friend for us as well!

5* thank you!

- Thad Roenitz

Thank you for the 5 Stars!

Very happy with the quality of service and timely manner in which it was performed.

- Rita Gross

Thank you!

Very good service will recommend to any one thank u Marion Payne.

- Marion Payne

Marion, Thank you for choosing Precision and for sharing your review!

Thank you David for educating me and providing the best options to decide from. You’re a very skilled technician and an extremely pleasant young man and I appreciate the work you performed for me this morning. You’re a great asset to your employer!

- Sandra Robinson

David is most certainly a great asset to the company. Fortunately, we have a wonderful staff of professional technicians who continually improve skills in their field of work. Thank you so much for sharing your experience with Precision!

Awesome job

- Uppen Thava

Thank you for sharing!

Prompt and very courteous...........thanked me 3 times during his 3 hour visit. Explained new operator/programmed/answered questions. His name was David and I would recommend him without reservations to anyone for your company. Joe Powell

- James (Joe) Powell

Thank you, Joe! We appreciate your business and your recommendation!

I had a very horrible experience from Precision. The technician was nice and professional and attempted to help me but when he called in to his office they were not very customer service friendly at all. I purchased a brand new garage door with all the accessories from your company on March 2014 and the spring has already broken. The tech said it will cost me $358, I told him my budget was $150 and that was when he called the office and they said said, no. First of all I did my research and found out that many roll up garage doors in residential use go 30 years or more on original springs. When we bought the house in 2013 it was the original garage door and springs and the house was over 10 years old.If we new this was going to happen, we would have left it without changing the whole garage door and spring. The reason we changed was because the door was old and dirty but the spring was still good. So we bought brand new garage door, opener, springs and everything you need for a whole and now here we are , four years into the install and the spring is broken already. Back in 2014 , two weeks after the install, there was a problem with the wiring so, they had to come out to fix that. I did another research and found out that most garage door companies use just the standard spring on new garage doors, that gives you between 10,000 to 15,000 cycle springs. So to determine my springs cycle life, our garage door is used four times (4 cycles) per day multiplied by 365 equals 1460. Annual average is 1460 divided by 10,000 equals 6.84 years (10,000 cycle springs)Or 1460 divided by 15,000 equals 10.26 years (15,000 cycle springs). So either way our spring was defective since if our spring is a 10,000 cycle we should have gotten at least 7 years or 10 years for 15,000 cycle and we are just in the fourth year. I was even content in paying $150 to replace the defective springs but after my research ,I don't think we should pay anything at all and they should be replaced at no cost to us, since they did not live up to its intended life span. After the tech, left I called the office and spoke to the receptionist and explained our matter and I was told there was no managers available to speak with me till tomorrow. How funny that is, since four years ago when you were ready to take our money, the sales rep was able to get a manger on the phone after 5:00 pm when it came to sales, but all of a sudden, no manager was available today to do the right thing and take care of this situation. Oh by the way I still had to pay $59.99 for the service fee, and nothing was done, so again you take our money and we are still left with a non -operable garage door. I am only giving a one star because the tech (Chris White) was a true professional and gentleman. If it wasn't for him I will not be giving any stars based on the overall treatment of our issue and experience we had today. I truly hope the owner does read this and decides to do something to help solve this problem. Chris White will be able to attest to everything that I am saying.

- Joseph Clottey

Thoroughly satisfied with service from initial call to arrival time and repair. Thank you.

- James Black

Thank you!

Excellent technician. Work done was excellent. I am so glad I chose Precision Door Service

- Donald Dawson

Great! Thank you for sharing!

Purchased new doors from Precision in December 2015. This was a service call. Our technician David was prompt, courteous, and professional. We are just as pleased with the service call as we were with the install. Great people make a great company. Glenn Klein

- Rhonda Klein

Thank you for your business, Glenn! We certainly appreciate you letting others know what your experience with Precision has been like.

David called and gave me a 30 minute arrival time. He was very knowledgeable on the type door system I had. He was very courteous. He fixed the broken spring and lubricated the door. I would recommend this company to anyone needing garage repair or new garage door installation. I really liked the idea of weekend appointments.

- Bill Etheridge

Thank you for choosing Precision and for the recommendation!

Reliable, punctual, professional, reasonable. Came out on Memorial Day! Broken spring replaced in about an hour. Second time calling on Precision. Highly recommend!

- John Kim

Thank you for choosing Precision and for recommending us to others!

Outstanding Service, quality time, came early.

- John Vanderhoof

Thank you for sharing!

We are return customers. Extreme superior service. We met David this morning, so professional and considerate, polite and helpful. One thing in our lives we don't have to worry about anymore, the garage doors - because we use Precision. Wish all businesses were run like this one.

- Marina Payton

Thank you for trusting us with your Garage Door needs - we value you as a customer and appreciate you sharing your review!

David is an awesome technician! Once I told him/showed him what my opener was doing or wasn’t doing, he did his assessment and diagnostic test my garage door opener was back working in no time flat. Thank David for you very professional service!

- Sara Alexander

Thank you!

Tech arrived promptly. Gave me options. Completed the work in a timely manner . I was satisfied with the job that was done, and the price.

- Joe Deslattes

We are happy to hear you are a satisfied customer - we value your business!

David does an excellent job. Come on time & really helpful. I will refer this company for everyone when they need these services.

- William Nguyen

Thank you for choosing and recommending Precision!

Dave was super! Polite, knowledgeable, and explained everything about the repairs he had to make.

- Michael Gipp

I was very satisfied with the work on my garage doors. I would give them a Five Star Rating. I would highly recommend them and would use them for any garage door work in the future.

- David Bish

Thank you so much, David!

Was able to get here quickly after we called about a broken garage door spring. David explained what work needed to be done and the replacement was done quickly. Thanks!

- Cal Dedrick

David was quick and he did the job right.

- Arnold Gauntlett

Thank you for sharing and for choosing Precision!

I am very grateful for the quick and thoroughly professional service call. My garage door spring snapped yesterday evening. I popped the safety release but the door went out of alignment. I called for help first thing in the morning and David S. arrived in a couple of hours. Replaced springs, bearing plates and the center bearing and was on his way before noon. Excellent work, fast service, reasonable price!

- Mike O'Byrne

Very Good! Thanks for the review-we appreciate your business and you taking time to post a review about your "Precision" experience!

David was great fixed my problem Gave me an estimate to fix the problem permanently Explained everything Was polite thorough

- Judith Hall

Thank you for your business!

David arrived on time to repair my garage doors that another company failed to fix. He inspected the problem, found the solution and provided a quote for the repair. I paid the deposit for the work to be done thinking the repair would happen in a few weeks. I was pleasantly surprised when David called a few hours later saying that he had the parts and could complete the project the SAME DAY!!! He arrived at my home and repaired the doors. He double checked all parts of the doors to ensure everything was working properly. He went above and beyond he job he quoted me for. I was very impressed with his professionalism and attention to details. I am thrilled to have fully repaired garage doors!!! I also love the technology that Precsion utilizes. Sending pictures of the technicians prior to the job and simple iPad invoicing makes this a company that I will definitely refer to friends and use again if needed. Thanks Precsion!!!

- David Pomerantz

David, we thank you for choosing Precision-your business is valued and we certainly appreciate you referrals!