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about Precision Garage Door
Precision Garage Door of Atlantahas received 10983 reviews, averaging 4.93 Stars:
We're delighted that you chose us! We value the positive review and are happy to hear about your experience!
Atlanta, GA
I love this company. Every time I have called this company they come the same day and do an amazing job. Thank you.
- Reginald Mccain
Thank you for your kind words! We appreciate your continued business and we're always happy to help when you need us!
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Bogart, GA
Your technician was prompt and courteous. He diagnosed the problem quickly and solved it right away. Thanks for keeping our 20 year old door operating correctly.
- Kathy Lester
Thank you! We strive to create great experiences for our customers, and your feedback makes it worth it!
Duluth, GA
Very professional, timely and fairly priced service. Highly skilled technicians.
- Hasit Vasoya
Thank you for your kind words for our hard-working technicians! We appreciate you for taking the time to share your feedback!
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Athens, GA
Professional from beginning to end. Excellent service.
- Roger Hill
Thank you for the amazing review! We do our best to keep you and all of our customers happy!
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Gary came & saved my garage. My track came out the sheetrock & scared me! I immediately called Precision & Gary who did my inspection came & fixed it!
- Hilisha Wilkins
Thank you! We're happy to hear that Gary was able to save your garage! We appreciate you for taking the time to share your experience with us!
Alpharetta, GA
A few years back our garage door came off track and the spring broke. We did some research and decided to give you guys a try. When your service technician came out he educated us as why it happened. He also provided the options to repair. We were really happy the repair. Our garage motor wore out after 25 years. We called your office made the appointment David showed up on time gave us 3 options and and price and explained in detail for each one. He went straight to work completed it tested it cleaned up. Your company will be called if we ever need you again. We will recommend you to everyone we can.
- Ed Langley
Thank you for taking a moment to share your experience with us! We are pleased to hear that you appreciated the service that was provided at your home. We strive to provide answers and service that fit your needs! We appreciate you!
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Buford, GA
Dustin was on time and explained what needed to be done. Completed the repair promptly and had the door fully operation in less than 2 hours. Lubricated both doors and we were well pleased with the same day repair. Highly recommend Precision.
- Larry Jamieson
Thank you! We’re glad to hear about your positive experience with us, and we’re delighted that you’ve recommended our services!
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Cumming, GA
Prompt reply. Excellent service!
- Celia Bazemore
Thank you for the 5 star review and for sharing your feedback with us! We appreciate you!
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Loganville, GA
Thanks Chris you really saved the day for me. Chris was very knowledgeable and he also made sure I saw exactly what was wrong with my garage. Chris also was very friendly and he did my door in a timely manner. Thanks Precision Garage for sending Chris to repair my garage.
- Sherrie Mincey
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
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Norcross, GA
Very fast hassle free best company I wish all the companies were like this.
- Andre Gould
Thank you for taking the time to share your feedback with us! We strive to provide options to fit all our customers garage door needs!
Atlanta, GA
Yes, your serviceman Victor deserves the highest 5 star rating possible…would be 10 Stars if could show that. His very friendly personality exceeded my expectation. After a bit of ‘chit chat’ he quickly solved my main problem. Even though he did not do everything I requested he explained in a courteous and professional way the reasons why not…and then solved the issue in a different efficient manner. Thanks Victor ! Please select a star rating*:
- Malcolm Kilpatrick
Thank you for your very generous review! We pride ourselves on communication and professionalism and we strive to provide solutions for all concerns. We appreciate you!
Juan Gordillo provided excellent service. He was on time and was very professional and explained why my garage opener was not functioning. He installed a new opener and plus he walked me through the entire process. Great asset for the company.
- Karlos Simpson
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
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Cumming, GA
Excellent service and price! Timely quote, ordering and install. Branden our installer was awesome! Smooth, professional install! Thank you!
- Scott & Jody Banks
Thank you for the amazing review! We do our best to keep you and all of our customers happy! Enjoy your new door!
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Union City, GA
Great work
- Rina Greenidge
Thank you for sharing your feedback with us! We appreciate you!
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Snellville, GA
I had an history with this company and they’ve always been wonderful!
- Jennifer Collins
Thank you for the 5 star review! We appreciate your continued business and we're here when you need us!
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Alan was professional. Explained all he was going to install and when installed he explained all the features to me. Impressive!
- Stan Taraskewich
Thank you for the 5 star review and for sharing your feedback with us! We are happy to provide answers and services that fit for your needs!
Jonesboro, GA
I had the most wonderful experience doing an upset in my day. I call they came. what sing to be all trouble for my day. I called they came what seems to be an unmanageable situation. It was solved, the technician was so kind and understanding with his experience and comfort. He put me through a rough patch guaranteeing Everything will be well the best he could get it and it was way over and beyond my expectations. The customer service young man was awesome. I feel he is a great attribute to this company. Plus he was so knowledgeable of everything. I’ll give it five stars and thumbs up !!!
- L. Sharp
We strive to create great experiences for our customers, and your feedback makes it worth it! We’re delighted to hear that we fulfilled your expectations!
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Lawrenceville, GA
Thomas was great! Very clear on what needed to be done to repair our door. He was very efficient doing the work and the quality is outstanding.
- Fred Laird
Thank you for the amazing review! We do our best to keep you and all of our customers happy!
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Mableton, GA
Bryce was outstanding! Outstanding work and customer service
- Craig Owens
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
Locust Grove, GA
Call Main line and requested a repair, within 10 minutes I received a call from the technician stated he'd be there in 30m. Joe was the best! Extremely knowledgeable and walked/talked me through the problem, process and presented a view options for a solution. I appreciate someone who doesn't offer the most expensive solution first and allows the consumer to make the best decision based off all the information given.
- Latisha Collier
Thank you for taking the time to share your feedback about your positive experience! We strive to provide options for every customers needs!
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Decatur, GA
Victor is a very fine sales representative and is great representative of Precision. Will buy from him in immediate future.
- Jeff Vogelbacker
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
Stockbridge, GA
Very perfessional ! Made sure garage door was working correctly by replacing springs before installing a new garage door opener. Educated us on how the door should work properly.
- Douglas Barber
Thank you for taking the time to share your feedback! We are happy to provide answers and services that fit for your needs!
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Hampton, GA
Yes, your service technician was impeccable. He solve the problem applying his expertise and great experience. Not only did he solve the problem that was driving me crazy with my garage door, not responding at all. He gave me an updated state of the art version of your product that I purchased a great satisfaction! Now I can sit back and relax for years to come. The service tech name is Shannon Webster give this man an A+.
- Ernest Daniels
Thank you for the generous review! We are delighted to know that his service was appreciated by you! We're happy to help and we're here when you need us!
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Alpharetta, GA
POSITIVE ASPECTS: 1. Got connected with Prevision customer service immediately on phone & got appointment for next day 2. Technician (David Sweeney) visited within the given time bracket 3. Technician was knowledgeable & did a professional job within 45 minutes. NEGATIVE ASPECTS: 1. Technician didn’t know that my garage has warranty for parts for 7 years. This should have been in their system. I was lucky to find Precision 2018 (5 years old) invoice & show him that I have warranty for 7 years for parts & 2 year for labour. 2. Excessive cost of labour was charged - $591 ($738 - $99 for End Bearing Plates which I decided to change because of technician recommendation - $48 for taxes as told to me). 3. Was told Springs are free (as covered under warranty) & all is labour charges. However, the invoice include cost of two springs ($427). Was also charged for Maintenance ($89) & Tune up separately ($129). 4. Invoice correct total is $690, however, technician wrote $738 as Invoice total & charged me $738. 5. I was verbally told that $738 include tax, whereas the invoice show zero sales tax. Included in invoice total is a charge for F/S/E/D of $48.3. DETAILS: David Sweeney visited from Precision garage door. He did a nice job & did it smoothly & professionally all within 45 minutes. After assessing the problem (a spring got broken) he gave me two estimates for the work (depending on the extent of parts I want to change) - $588 & $810 (2 springs + 2 End bearing plates). However, when I told him that I had warranty for 10 years, he asked me if I had the original 2018 invoice. I luckily found it & showed him. He then deducted the cost of parts from the estimates & brought it down to 508 & 690 (from 588 & 810) respectively. When I asked why he reduced it by only $80, he said that the rest is all labor cost (for 588 estimate). The $690 estimate include two End bearing plates of $49 each). When I asked him why labor is so high, he responded that’s it’s a tough job. I chose his recommended estimate of $690 (which included 2 End bearing plates of $49 each) & ended up paying $738 (including taxes as per him - but not as per Invoice). I didn’t want to spend more time to shop around as one of my car was stuck inside the garage. Hence got it done & paid the exorbitant price!! The invoice I received in email show $378 for two springs, $49 for spring bracket, $98 for two End plate Bearing Plates, Tune up ($129), Maintenance ($89), F/S/E/D ($48.3), and customer discount of -53 which brings total to $690. After reflecting on it later, I realised that it was way expensive - an extremely exorbitant labour charges!! I should have talked with their supervisor or shopped around with other companies. My garage was installed in April 2018. I was under the impression that warranty last for 10 years based on my discussion at the time of installation. However, when I checked the old invoice today, we found in it warranty coverage for 7 years parts & 3 years labor. Of $738 invoice I paid today, I was given cost waiver of only $80 for the parts whereas 591 was for labor!! The exorbitant labor charges is very painful & depicts the worthlessness of the warranty you get on garage installation from Precision. The work today done is again covered for 5 years parts & 1 year labor - and as it got evident today……the parts coverage is worthless as almost 86% (591/690) of the cost is for labor on service/repairs!! I recommend that for repairs we all should shop around & get the best company who can get it done at a normal labor price. I didn’t check Google earlier, but it seems there are a few other companies with equal or higher ratings than Precision. Note: I don’t usually write Reviews but very rarely - only if it’s a great job done or I need to caution other customers & bring it to the knowledge of the owners of companies.
- Sal Khan
Thank you for reaching out to us and voicing your concerns with your service! We have alerted proper management and a refund for the parts is in the process because you are covered under the warranty from the door install from 2018 with upgraded parts! We appreciate you for letting us know about this concern and we are communicating with all teams to ensure future improvement! Please give us a call if this is not rectified and we will do what we can to ensure you're satisfied! We value you as a customer and we appreciate you for trusting us with all your garage door needs!
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Kennesaw, GA
Past customer, Justin was outstanding. He was very helpful and professional. He did his job quickly but efficiently, I will always recommend your company to my family and friends. Thank you, Alan Remsing
- Alan Ramsing
Thank you for the generous review! We are delighted to know that his service was appreciated by you! And we appreciate your continued business!
Smyrna, GA
Thomas Botts was excellent! Very knowledgeable and fixed everything quickly.
- Janki Patel
Thank you for the generous review! We are delighted to know that his service was appreciated by you!
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Anthony Watts arrived timely to fix some issues with my garage door. His visit was probably one of the best service calls I’ve ever had in my life. And I’m old. Not only did Anthony fix the issues with my garage door, he taught me how to use the handle to open the garage should I have no electricity. (I had tried this week to use it and couldn’t do it.) In addition, he showed me how to program my phone to use the Aladdin app to open and shut the door. And he gave me a can of lubricant for my springs and told me I should be using that, which I did not know. He mentioned several other tips, too. He was extremely nice and very professional. You can tell he knows the business very well. In my opinion, you should make sure you keep Anthony on your staff until he retires!! He praised your company over and over and was a walking advertisement for your services. (I agreed with the praises). This is an excellent service call. I wanted to give him a hug because he did such a good job, but I know that would not be appropriate. ????
- Patty Dodson
Thank you for taking the time to share your feedback with us! We are delighted to hear such kind and positive feedback about the service that he provided! We appreciate you and we're here when you need us!
Winder, GA
Aaron was an amazing tech! I was not able to be home at the time of service. He called 20 min before he arrived, sent me pictures of what was wrong, and gave me very reasonable pricing options! My wife said he was just as fantastic in person! Garage door works great now, definitely would recommend!
- Mark Wilson
Thank you for the generous review! We are delighted to know that his service was appreciated by you and that you'll recommend our services!
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Cumming, GA
Shaun came out within 2 hours of my call and put in a whole new system. He was very professional and a pleasure to work with. Would highly recommend.
- Scott Crawford
We’re glad to hear about your positive experience with us, and we’re delighted that you’ll recommend our services!
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(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Reason chosen:Internet search MasterLift and services Madison. Service: Mindy was polite and efficient in getting me an appointment quickly. Same Day. Kimber was timely, helpful and knowledgeable. He completed the work after explaining the problem and offered several approaches. Thank you.
- Ed Broyles