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Dustin Bourchier

Employee Avatar
Service Technicians
Reviews: 196
Average: 4.73 stars
Drug Test: 2/8/2022
Dustin Bourchier has received 196 reviews, averaging 4.73 Stars:
1 2 3 4 5

Dustin Bourchier's Bio:

My name is Dustin. I've been in the garage door industry for a little over 2 years now and I've worked in customer service for over 10. I really enjoy helping others fix the problems they are having with their garage doors. I've lived in Georgia my entire life. I have a wife and 2 children which I love spending time with. I love driving off road. I've attended 12 Stone Church for over 15 years, and our family is very blessed to be a part of the 12 Stone community.

Review:

Great job

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Employee Avatar Service Provided:
Garage Door Opener Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Great price and professional service. Sincere technicians

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Employee Avatar Service Provided:
Garage Door Repair

Service Technicians: Dustin Bourchier
Review:

I’ve used them twice before and was very pleased with their service.

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Employee Avatar Service Provided:
Install Garage Doors

Service Technicians: Dustin Bourchier
Review:

Dustin came out to sevice our garage on a Sunday after I had called the 24/7 hotline on Sat eve. Great prompt service! I had the torsion spring replaced by him. He not only did a great job with the main issues but also made our door much quieter than before! Thank you Precision!

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Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Dustin Bourchiero is that guy. He knows his business, did the work right and quoted me a fair price for the amazing work he did!! Springs, cables and door maintenance!!!! Very satisfied.

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Employee Avatar Service Provided:
Garage Door Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

When I say these guys get it done I highly recommend....

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Employee Avatar Service Provided:
Garage Door Repair

Service Technicians: Dustin Bourchier
Review:

Thank you so much for repairing my garage door, the work your technician did was on time.

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A Response from: Tim

It was our pleasure. Thank you for calling and giving us the chance to work with you. We appreciate your business and the five star review!

Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Service Technicians: Dustin Bourchier
Review:

Dustin was personable and knowledgeable. Fast and efficient. Damn well done. cp

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Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Great service

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Employee Avatar Service Provided:
Garage Door Repair

Service Technicians: Dustin Bourchier
Review:

Technician was very informative about what happened and possibly why. He was fast and provided us with a personal type atmosphere that was awesome.Keep up the good work Dustin Bourchier. Thank you Precision.

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Employee Avatar Service Provided:
Garage Door Repair

Service Technicians: Dustin Bourchier
Review:

Technician quickly diagnosed issue and repaired it. Explained what was done to repair the issue. Called at lunch time when door failed to close and appointment was set up for the same day. Will call Precision for any future needs.

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Employee Avatar Service Provided:
Garage Door Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Our technician was professional and quick in helping us fix the garage door. He had everything with him when he arrived making the time shorter than expected. Thanks, Precision!

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A Response from: Tim

Great to hear, we are so happy you called and that we could help with your garage door needs. Thank you for your business!

Employee Avatar Service Provided:
Garage Door Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

The service interaction from start to finish was excellent. I was impressed by the 24/7 service availability. The service representative answer my call on a Sunday evening and did her best to find an available tech. With no avail she offered a 8am -12p service visit on the next day. The tech (Dustin) called as schedule and was at my home that morning. He was very knowledgable and made the repair very quickly. The orignal problem was the door spring had popped. His confidence in completion with alll the parts on his truck was great. The experience by far was exceptional. I would highly recommend Precision for garage expertise.

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A Response from: Tim

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Dustin is a valued team member and we are so happy he could help with your door needs. We appreciate your business and we're here anytime you need us!

Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Asked on Nextdoor for an honest, reasonably priced garage door repair person. This company and Dustin in particular were recommended. He came within hours of our call and fixed exactly what was wrong! We will call this company again and ask for Dustin, too.

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A Response from: Tim

Thank you so much for calling, we are happy to see that Dustin took care of your door needs. We appreciate your business and we look forward to working with you again.

Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Service was excellent. The technicians was prompt, courteous and knowledgeable about his trade. I would definitely recommend and use Precision again.

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A Response from: Tim

We appreciate your business and recommendation. We are so happy we could help with your door and we look forward to working with you again if needed.

Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Very quickly and makes me happy ????

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A Response from: Tim

We appreciate your business and you taking the time to provide feedback!

Employee Avatar Service Provided:
Garage Door Opener Repair

Service Technicians: Dustin Bourchier
Review:

Precision has a great reputation and offer competitive prices. Dustin was awesome

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A Response from: Tim

Thank you so much for the kind words, we will be sure to share them with Dustin. We appreciate your business and please call anytime you need us.

Employee Avatar Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technicians: Dustin Bourchier
Review:

Great service! Fixed a glitch in my opener after they rebuilt my tracks that got bent. Would definitely recommend them!

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A Response from: Tim

Thank you for sharing your experience. We are happy to help anytime you need us. Please let us know if we can help in the future.

Employee Avatar Service Provided:
Garage Door Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Very disappointed with the service, the charge for someone to come out is way too high and they charge way to much for repair that does not need to be done. I would not recommend the service.

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A Response from: Tim

Thank you for sharing your feedback with us. We appreciate you returning our call to discuss what happened. As stated on the phone call, we truly apologize for you being unhappy with the service from our technician and we will be discussing this with him in detail. We will use this experience as a learning tool with our technicians and review what the customer states they need at that very moment versus what they would like to do overall but can't do on that exact service call. Our top goal is customer satisfaction and making sure our customers receive five star service with every call, and we do apologize that we missed that mark with you. Again, thank you for taking our call to discuss everything that happened and we are here to help anytime you need us.

Employee Avatar Service Provided:
Garage Door Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Technician was very knowledgeable and professional.

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A Response from: Tim

Thank you for the five star review and for your business, we greatly appreciate it! Please let us know if we can help in the future, we are always here for you.

Employee Avatar Service Provided:
Garage Door Repair

Service Technicians: Dustin Bourchier
Review:

I was able to get a same day appointment and repair. It was so smooth. I wish all repairs went this effortless. Very pleased with my services.

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A Response from: Tim

We are so happy to hear this, thank you for sharing. We certainly try to make the whole experience as easy and convenient as possible for the customer. Thank you for your business and we are here to help anytime you need us.

Employee Avatar Service Provided:
Garage Door Repair

Product:
Springs

Service Technicians: Dustin Bourchier
Review:

Dustin was great. Very well versed in the products you sell. We signed with him at the initial consultation. Showed up wearing a mask which we appreciated. Couldn’t have been more professional.

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A Response from: Tim

We are very happy to hear this, thank you for sharing your experience with us. Dustin is a valued team member and we are pleased to see how satisfied you are with the service he provided. Thank you for your business and we look forward to working with you again in the future.

Employee Avatar Service Provided:
Install Garage Doors

Product:
Garage Doors

Service Technicians: Dustin Bourchier
Review:

Dustin provided Friendly and efficient service. He kept me informed re his arrival and estimate to repair the opener.

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A Response from: Tim

Thank you for taking the time to leave such a positive review. We appreciate your business and we are here to help anytime you need us.

Employee Avatar Service Provided:
Garage Door Opener Repair

Service Technicians: Dustin Bourchier
Review:

Dawson was amazing. Very knowledge and professional. He installed my new garage opener in under an hour and also programmed my car. I am now a lifelong customer.

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A Response from: Tim

Awesome feedback, thank you for sharing. We are so pleased to see that Dustin provided you with five star service and that you are happy with his work. We hope you enjoy your new opener and we look forward to working with you for many years.

Employee Avatar Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Service Technicians: Dustin Bourchier
Review:

The Tech did a great job and he was quick

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A Response from: Tim

We are grateful for your review, thank you for sharing your experience with us, its much appreciated! Please don't hesitate to call if we can help in the future.

Employee Avatar Service Provided:
Garage Door Opener Repair

Product:
Rollers

Service Technicians: Dustin Bourchier
Review:

Dustin was very courteous and professional. Thank you!

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A Response from: Tim

Thank you for your business and the five star review. We will be sure to share your kind words with Dustin and tell him to keep up the good work. Please call if we can assist you in the future.

Employee Avatar Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Service Technicians: Dustin Bourchier
Review:

The work is guaranteed. The integrity of the person writing up the repair, was so inviting. He displayed all covid-19 guidelines. I appreciate the excellent customer service.

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A Response from: Tim

Thank you for sharing your experience and rating our service as five star! Customer satisfaction is our top goal and we love seeing how happy you are with the service provided by Dustin. We appreciate your business and please let us know if we can help in the future.

Employee Avatar Service Provided:
Install Garage Doors

Product:
Garage Doors

Service Technicians: Dustin Bourchier
Review:

On time & job was quick!

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A Response from: Tim

Thank you for your business and the five star review, so glad we could work with you!

Employee Avatar Service Provided:
Broken Garage Door Spring Repair

Service Technicians: Dustin Bourchier
Review:

Same day service and I had the garage door opener repaired.

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A Response from: Tim

Thank you for your business and the five star review. We are so glad we could help with the quick repair. Please call if we can assist you in the future.

Employee Avatar Service Provided:
Garage Door Opener Repair

Product:
Cables

Service Technicians: Dustin Bourchier
Review:

Friendly and very knowledgeable. Easy to work with and explained everything right up front I highly recommend them. I’m bad with names but I believe it was Dustin. He rocked it and mad me happy

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A Response from: Tim

Thank you so much for this 5-star review. We are so pleased to see how satisfied you are with Dustin's work and we are glad he could help with your door needs. We really appreciate you being a customer and helping to share the word about us, we’re here for you anytime.

Employee Avatar Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Service Technicians: Dustin Bourchier
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