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Dustin Bourchier's Bio:
My name is Dustin. I've been in the garage door industry for a little over 2 years now and I've worked in customer service for over 10. I really enjoy helping others fix the problems they are having with their garage doors. I've lived in Georgia my entire life. I have a wife and 2 children which I love spending time with. I love driving off road. I've attended 12 Stone Church for over 15 years, and our family is very blessed to be a part of the 12 Stone community.
Loganville, GA
You are very welcome, thank you so much for your business. We are pleased to see how satisfied you are with the service provided by Dustin. If we can help in the future, please don't hesitate to call.
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Service Technicians: Dustin Bourchier
Lithonia, GA
That was a great job thank you
- Sada Gueye
You're very welcome. Thank you for your business and the five star review!
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Our guy was on point! He was very professional and quick. He answered all of our questions and educated us on items we did not know about. He had the best customer service I have experienced in a very long time he deserves and award or a raise! Great job
- Ora Walker
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us and we are so happy to see how satisfied you are with the service Dustin provided. We look forward to serving you for many years to come!
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Grayson, GA
Quick and efficient. Also, arrived 2 hours ahead of appointment. Could have definitely used their coupon fron website had I known about it.
- Juan Mannings
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Snellville, GA
I am so pleased I called Precision. I have had ongoing garage door issues since purchasing my home in 2017. Justin was very knowledgeable and knew exactly what the issue was after explaining the ongoing problem. He quickly resolved includiing installation of a much quieter system to replace the really loud one. I am over the moon with my new, much quieter garage door!
- Chandra Pendergraft
We are so happy to hear this, thank you for sharing. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to working with you for many years to come.
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Lawrenceville, GA
I will never use your company again and I am reporting you to the better business bureau....
- Diana Craig
Diana, We are sorry you had a bad experience with Dustin. I understand from talking with my staff that your bad experience had more to do with the finance company than with Precision. Please understand that Precision facilitates the Finance company for our customers to utilize but has no authorization to call on your behalf. The finance company has changed their procedures on how they approve transactions and we were not aware of the situation that you were having until after you called our main office. Please accept our apologies on their behalf and we hope to be able to earn your business in the future.
Braselton, GA
Dustin is the most honest workman I have ever had do work on my home. The repair was done fast and the price was right. If you need a repair THIS COMPANY IS THE PLACE TO GET IT.
- Laurence Jones
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about our company. We’re here for you anytime, please don't hesitate to call.
Cumming, GA
Dustin Bourchier gave off a very salesmen vibe and was very condescending In his responses when I asked about product and Pricing. I was very put off by that and wanted to cut things short at that point. I asked him to just email me the best price and I would decide from there. His response was, “I’m NOT going to email you my BEST PRICE but I will email you my Retail Price later”. I just nodded my head ok and went inside. I later received an email with a price quote much lower than he verbally stated along with a voicemail from him stating, “I got AUTHORIZATION to email you the BEST PRICE and it should be in your email now”. I’m pretty sure he realized after he left that he shouldn’t have acted the way he did and was trying to do damage control. This experience made me not want to do business with Precision.
- Kash Iqbal
We're sorry that you had a bad experience with Dustin and for the confusion of emailing you the pricing. He was unaware that there was an option to email out just one quote as we usually email out Good/Better/Best. It was only after speaking with his manager did he get instructions on how to do that. Please feel free to contact us in the future for any of your garage door needs.
Lithonia, GA
Professionalism
- Cecilia Aboagye
Thank you so much! We appreciate your business and the five star review!
Kennesaw, GA
My tech was courteous and quick. It was a good job
- Randy Jones
Thank you, glad we could help with your garage door needs. We appreciate your business and the five star review!
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Lawrenceville, GA
Dustin called me shortly after I called Precision. The spring broke on my garage door over the weekend and I was pleased that there was no long wait to repair the door. Dustin was very good and efficient at repairing my door just a few hours after I called. I will call Precision for anymore problems in the future.
- Patricia Martinchich
We are so pleased to see that Dustin provided you with five star service and got your door working again. We appreciate your business and look forward to working with you in the future if the need arises.
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Snellville, GA
Excellent service. Distin was efficient and professional. Thank you
- Philliphia Matthews
Great to hear, thank you, so glad we could help. We appreciate your business and the five star review!
Loganville, GA
I would like to begin by saying I contacted Precision Door in the middle of the night when the spring on my garage door snapped. I couldn’t believe how fast I was able to chat with someone. Before I knew it, I had an appointment for the next morning. Dustin Bourchier was the tech that came out. Dustin was extremely professional and explained everything that needed to be done. He did an awesome job. I would recommend both Precision Door and Dustin to anyone who needs work done. Thank you for your prompt and professional service especially in these trying times!!
- Jeremy John
We are so happy we could help take care of your garage door needs and that Dustin was able to provide you with five star service. We are here to help anytime you need us so please don't hesitate to call. We appreciate your business and the review very much!
Lithonia, GA
Great service in a timely.
- Maurice Chapple
Thank you for your business and the five star review.
Bogart, GA
Dustin was friendly, timely and a great communicator.
- David Bethea
Thank you, we are so happy to see Dustin provided you with five star service. We appreciate your business and the review!
Alpharetta, GA
Extremely bad sales tactics - just be open and recommend what is really required and a reasonable price than asking to negotiate! Also similar to car sales tactics, he wanted me to take decision immediately. I was quoted $1900 to do repairs and around $2600 to replace doors! When I mentioned that since the price was high for repairs, I would prefer to do some research and decide in couple of days tech person got angry and just took off. Hope this was just the specific person...
- M R
We are very sorry you had a bad experience with our technician. We appreciate you bringing his behavior to our attention. We have thoroughly discussed your experience with him and used it as a teaching tool to explain that not everyone makes a decision on the spot, or are impulsive dealing with investments, repairs, purchases, etc. You certainly have the right to think on it and do research, we apologize he made you feel like you couldn't and that he left the way he did. His behavior that day is not an example of our company standards and expectations, as customer satisfaction is our top goal, we apologize we fell short of this goal with you. We value our customers very much and we hope one day we are able to help with your garage door needs.
Loganville, GA
Dustin B did a great job we will continue to use Precision for our garage door needs
- Dwayne Cammorto
Thank you for taking the time to leave us a review. We are pleased that Dustin was able to take care of your garage door needs. We appreciate your business and look forward to working with you again in the future if needed.
Jefferson, GA
Dustin was my Tech. He asked questions ,explained my issues, made a suggestion He did the repair quclkly . A real Professional. I will definitely make referrals.
- David Franchi
Thank you for your business and the review! We are happy to hear that Dustin provided you with five star service and took care of your garage door needs. If we can help in the future, please don't hesitate to call.
Snellville, GA
I’ve used your services in the past and loved the professionalism and service. Since my business is also about service, I know that Dustin B. was on point. Thanks Precision- you guys rock!
- Wil Williamson
You're welcome, thank you for your business and the review. We are happy to hear that Dustin provided you with five star service!
Loganville, GA
Great, fast service!!
- John Ward
Fantastic to hear! Thank you for your business and the review.
Buford, GA
Dusty the service guy did a great job, very nice and got the repairs done quickly. Also same day repair service was awesome!! Thanks
- Heather Peterman
Thank you for the feedback, we love that we could help with your door needs. We appreciate your business and the five star review. If we can help in the future, please let us know.
Auburn, GA
Extremely friendly and knowledgeable!
- Cammie Brogdon
Thank you for your business and kind words. We certainly strive to give all customers a five star experience. Please let us know if we can assist you in the future.
Flowery Branch, GA
Precision garage door techs work off commission. We had a spring break on our main double car garage door. Was told over the phone the spring would be about $189. Come to find out that both springs need to be replace on those large doors when only one spring breaks. So in my opinion, it should be quoted that way originally, $380 for the pair of springs. When Dustin came he quoted over $1000 for service to the door. What was worse was his attitude towards me. Very condescending and rude. The next day we had Aaron Overhead doors fix the springs and a few other items that needed to be repaired. The cost was $300. I feel like Precision was trying to take advantage of me. Beware!!!!
- Mandy Butterly
Thank you for giving us your feedback, we appreciate it. General prices are given over the phone to give the customer an idea of pricing. It is hard to know what kind of door or spring system is currently up at a customer's home without a technician going out to look at the property to give an exact quote. All calls are recorded and when we went back to listen and make sure the scheduler quoted you correctly, she did which was a quote per spring. After reviewing the two quotes given to you by the technician, you were quoted just to replace the springs, and were given a quote to do a full high cycle rebuild on the door as several components failed on the 25 point inspection report. We apologize for the technician's attitude that you experienced. We do not promote this kind of customer service by any means and are handling this internally to make sure this does not happen again. We do try to be competitive with our pricing based on each quote option given to a customer. Again, we appreciate the feedback and hate that we couldn’t work with you.
Grayson, GA
Precision has always done a good job for us, and this time was no exception. We were able to get an appointment very quickly and they arrived promptly, with a courtesy call shortly prior to arrival. Technician was very professional and knowledgeable and explained everything he was doing, what the cost of each option would be, and got the door working nicely.
- Larry O.
Thank you for the 5 star review! We appreciate you taking the time to let us know how we are doing.
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Snellville, GA
Good reputation.
- Gregory Johnson
Thank you for the 5 star review! We strive to continue and be the name you can trust!
Lawrenceville, GA
The repairman was quick and efficient. Everything worked beautifully, including a now balanced garage door, when he left. Kudos!!
- Lisa Blakley
Another satisfied customer, what we strive for! Thank you for the 5 star review!
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Auburn, GA
The service man was PERFECT! Super polite and professional. Very knowledgeable and was already stocked with all necessary parts! I now feel that I have a friend in the business! Thank you SO MUCH!
- Otis Guillebeau
Thank you for the 5 star review! We are always striving to be that name you can trust!
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Loganville, GA
Justin was very prompt, courteous and professional.. He did an outstanding job.
- Greg Langford
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Lilburn, GA
Called to have our garage door looked at as it was making noise when closing and the chain was loose. What we got was a tech trained to be a salesman who quoted us either $300+ or $600+ to fix things we weren't sure were wrong. Bad-mouthed the competition endlessly and in the end, we just had him adjust the chain for $95.00. I've been in sales all my life and never say negative things about my competition because it makes me look unprofessional. Appreciate their help in adjusting the chain, but will never use this company again.
- Steve Woodburn
Loganville, GA
Great Service
- Marci Adams
Thank you for the 5 star review!
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Professional, courteous, and skilled service from Dustin Bourchier. He even had a coupon that I was allowed to use that eliminated the sales tax. Thank you Precision Door for your timely and professional service!
- Ann Gulledge