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about Precision Garage Door
Precision Garage Door of Atlantahas received 193 reviews, averaging 4.05 Stars:
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Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We are pleased to see you are happy with Favio and he work he provided. Thank you for your business and please don't hesitate to call if we can help in the future.
Fayetteville, GA
24/7 available service.
- Walter Calloway
We appreciate your business and you taking the time to leave a review. Please let us know if we can help in the future.
Atlanta, GA
Overall I chose Precision from reading the good reviews
- Tonya Thompson
Thank you for your business and taking the time to leave a review. Please give us a call if we can help with anything in the future.
Douglasville, GA
It was a little costly, but the service was good. The tech Roy was very thurl in explaining the problem. He used every health precaution necessary during this time. I appreciate the timely manner the company responded and the professional way they adhered to the the time line set.
- Debra Crump
Thank you for sharing your experience. We are so happy Roy could take care of your garage door needs. We appreciate your business and are here anytime you need us.
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Fairburn, GA
Roy was on time and the repair was quick. He informed me of recommended repairs and gave me prices. I will definitely recommend Precision. Thank you for a job well done.
- Kunita Snead
We are so grateful for your review, thank you for sharing. We appreciate your business and the recommendation. Roy is great and we are pleased to see how happy you are with the service he provided. Please call us if we can help in the future.
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Stockbridge, GA
We selected Precision because after much research they provided same day service at a great price. The sales rep, Jason was amazing. He was very informative and understanding of our needs. We are extremely impressed with the service and our new door.
- Gavin Kendall
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with the service provided. Jason is a great employee and customers love him. We hope you enjoy your new door for many years. Thank you for your business and please call if we can assist you in the future.
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Snellville, GA
Great job installing a new garage door, opener, springs etc. Noticed though, that there's. no garage door handle on the exterior.
- Fitzroy Lindsay
We are so happy to see how pleased you are with the install and we hope you enjoy your new door and opener for years to come. I know the office has already spoken with you about the handles, but if you have any other concerns or questions, please don't hesitate to call. We appreciate your business and the review!
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Atlanta, GA
Mike is a great technician...very thorough and professional.
- Steven White
Thank you, we agree, Mike is a valued team member. We are so pleased he was able to provide you with great service. We appreciate your business and look forward to providing you the same great service with your door installation.
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Lithonia, GA
They did a great job, and showed up on the same day that I called. Thanks
- Al Ringer
Thank you for calling, we are so happy we could take care of your garage door needs so quickly. We appreciate your business very much! Please let us know if we can help in the future.
Suwanee, GA
Great customer service, answer phone at first ring and cane same day and job done in 30 minutes, pricy but worth it
- Gerarzo Goya
Thank you for calling, we are so happy Joe was able to take care of your door needs. We appreciate your business and the five star review!
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Powder Springs, GA
Excellent service & very professional technician, Victor. He was very thorough on inspection of both garage doors. Specific requirement was to replace garage door remote which he did on the spot. He also provided estimates on options to be considered on future needs of equipment due to age. Only concern was the price of the new remote, which I consider excessive-$79 for remote + $99 for programming it which took a max of 30 seconds. I will still seriously consider Precision for future business.
- Bernie Booth
Thank you for taking the time to leave a review. Victor is great and we are so pleased he was able to replace your remote as requested. We appreciate your business very much!
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Palmetto, GA
Fast and very nice service.
- Debra Wilder
Thank you for your business and the review!
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Jonesboro, GA
I like your company. And the work that is done, I have used you all in the past, and the work was done with excellent,& cleanliness.
- Roland Flowers
Thank you for trusting us to help with your garage door needs again. We appreciate your business and look forward to working with you in the future if the need arises.
Atlanta, GA
God job,thanx
- Col r.d Ammon usmc
Thank you for the 5 star review!
Acworth, GA
5
- Sheila Herring
Woodstock, GA
Tommy was professional and courteous, and he worked quickly. He was there when he said he would be, and he gave me options without a hard-sell. I mean, my garage door opens and closes now, so I'd say I'm happy with the work. The only things that would have made it 5 stars instead of 4 are: 1) I would have liked a "same-day" appointment like it advertised on the web site, and 2) Tommy noticed some other things that needed replacing while he was doing his inspection, and those repairs (if I had opted to have them done) drove the price up by more than 4 times the original price quoted. If changing the springs had only been an extra $100 or so, I would have opted to have that done, as well. I thought an extra $300 was a lot of money to ask to change out the springs and pulleys since he was already out there replacing the lift cords.
- Julie Glatzhofer
Dallas, GA
Repairman called ahead and was earlier than he expected. Was thorough and did a good job, Would have given a 5 except that I had a $249 charge for a hung door, which I thought was a little high.
- George carmi Marsh
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Grayson, GA
After having an inspection done (including roller replacement) and new openers installed 11 months ago at a cost of nearly $1200, the last thing I expected was to pay another $1000 for spring replacement. I was hoping that the loud noise the doors were making would be covered under the 1 year warranty. Having said that, the spring replacement work was done professionally.
- Pat Wagner
Thank you for the review - yes, we looked back at your previous appointment details and at that time the springs were not an issue and did not need replacement then. We do appreciate your continued business. Thanks again!
Service Provided:
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Service Technicians: Dustin Bourchier
Decatur, GA
There were some minor mishaps when my doors were initially installed. When the correct panels came in the young man Fred, completed the service. Fred did an awesome job! Fred was very professional,knowledgeable and polite. The salesman and the office staff was very professional. Love my doors. Thanks Percision!
- Linda Johnson
Thank you for your review-we appreciate your business and hope you enjoy your new doors for many years to come!
Lilburn, GA
Had to have second warranty adjustment on my new garage door that Precision installed last summer. Your prompt response is appreciated and your Technician was very knowledgeable on repairing and correcting my door problem.
- Richard Kucharzyk
Thank you- we appreciate your business!
McDonough, GA
The communication is great when you are a new customer and making an order, they are prompt to make an appointment for new business. But it's been hard trying to get a follow-up appointment with this company. We paid $650 for repairs, the person that was out there said that the company will make a follow-up appointment very quickly and will have you taken care of. This was Friday, I still haven't received a phone call. Every time I call the business they say that there are no repairmen available. But they were readily available upon the initial call. My recommendations is to only pay for the same day repairs and if you have to have a follow-up appointment then pay half and then pay the remainder after the repairs are done.
- Mark Davis
Thank you for your review - whenever a customer is not able to give us a 5 star review, or are not completely happy with their experience we do look into the situation and the circumstances surrounding the issue. What we found is the service call and the order for the parts were all done on Friday, February 1st and on Monday the 4th the appointment for the actual repair was scheduled for Friday the 8th (we had to allow time to receive all the parts needed). We are not sure how the appointment for the 8th, was created in our system on the 4th, without your knowledge. It seems there must have been a miscommunication somewhere. We sincerely do not see how we could have possibly communicated any faster since our office is not open over the weekend.
Austell, GA
My experience with Precision Door was wonderful. They were on time for the free estimate and the installation of my new garage door. My installer Fred was wonderful and very courteous. Cleaned up after install. I was very pleased. Would use them again.
- Monica Brock
Thank you for sharing your "Precision" experience-we appreciate your business and the fact that you would use us again! Enjoy your new garage door!
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Tucker, GA
Josh was knowledgeable, efficient, and professional. My only complaint about the company was that I was quoted a price over the phone that turned out to be only half the price of doing a thorough job (it's $89 for maintenance on the garage door, and then another $89 for maintenance on the motor -- it wasn't made clear that those are two different things).
- Jane Robbins
We sincerely apologize for any confusion - we will take this into consideration to see what can be done to help clarify the information. Thank you for choosing Precision and for sharing your review.
Smyrna, GA
We had a problem with our garage door and Precision was able to send a person the next day. The technician immediately diagnosed the problem as a bad motor on the opener and said it was not possible to fix it. His quick judgment to come to that conclusion was disappointing to me since he took basically no time to arrive at that conclusion. Being in a rush and not having time to get a second estimate, I decided to have them install a new opener. I had a bit of sticker shock, as the price quoted seemed quite high to me (approximately twice what I could purchase a new one at Home Depot). I eventually decided to have them install the new opener. The installation went fine, taking about 90 minutes, and the door works well.
- David Chapin
We appreciate your business very much. Our technicians are experienced and trained to be able to be efficient with proper diagnostics so as to not waste time for the customer and the company. Our desire is that our customers believe there is value in having us make the service call, and be able to complete the repair - in most cases right then, which includes the installation of the parts. Again, we thank you for your business and sincerely hope you enjoy the new opener for your garage door.
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Service Technicians: Brandon Seligman
Lawrenceville, GA
A little pricy, but great service. My printer is broken, can you send a receipt to my home by mail
- Marlene Westrom
Decatur, GA
I love my new door. I am completely satisfied. The salesperson Kay was the best. The young man who installed the door was very professional and edficient. I would have given 5 stars but the appoinmemt maker failed to explain the arrival time to me. She apologized but it caused a glitch in my day. Overall I would definitely recommend the compnay to my friends and family.
- Angela Turner
Thank you Angela for sharing your review. We apologize for the issue with the appointment time explanation. Thank you for the recommendation to friends and family!
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Atlanta, GA
I was very satisfied with the technician services. He was very professional and knew his product. I was very much surprised and unhappy when I was informed that I had to pay an activation fee for the remotes. This was not explained to me when I made the appointment
- Clyde Bolds
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Atlanta, GA
The service was fine, the individual was prompt, and it didn't take too long for him to repair my garage, however; i wasn't satisfied with the price for the amount of work done. To replace two springs and two cables cost me $478.00 and change. I thought that was a bit steep. I was in a pinch because I had a vehicle trapped inside. Next time I will shop around more.
- Johny Washington
Thank you for the review - we welcome an educated consumer and want you to be informed as much as possible. Many calls we get are from folks who have had one or both springs break with their vehicle inside their garage and we understand these situations are of high priority. With that in mind, there were no charges for same-day or emergency service and we were able to get to your home relatively quickly. The springs we installed are powder coated and will give you nearly double the cycles, for the same amount of money, than a non powder coated spring - which is prone to rust and therefore breakdown much quicker. We value you as a customer and hope you come to appreciate the products you purchased and the value you received. We sincerely want to keep you as a satisfied customer for years to come! Thank you for choosing Precision- we don't believe you will need new springs or our services for several years, but when you do, we hope you choose us again!
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Service Technicians: Ryan Hudson
Alpharetta, GA
I used Precision for the first time and was very pleased. The gentleman that came out was very pleasant and I felt very comfortable with his recommendations and service and will definitely use them from now on
- Angela S.
Thank you Tim for sharing your review - we appreciate your business!
Brooks, GA
Awesome service, problem identification including immediate needs and potential problem areas in the future. Repairs were conducted quickly and the door is working better than expected. I will be calling for all future maintenance needs and equipment installation on an adjacent project building soon. Thanks for the great service.
- Bill Christie
Very good! Thank you for taking time to post your positive review- we appreciate your business!
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Fabio was excellent. He explained things well and was very thorough in his work. The only reason I did not rate 5 stars was because some of the repair item prices seemed high. The separate quote for the high lift door also seemed high The tune up price was a good value.
- Paul Watson